Dear Danzarts,
I am extremely upset with tonight's organization, communication, and over-all professionalism. My daughter dances with the Sherman group and not once were any of the parents informed that the performance that the children have been practicing so hard for was going to take place in front of a crowded lobby. Not once in all the emails from Ms. Pinell-Cruz did she mention that the performance that we were being charged to attend, would be showcased in the manner that it was. I have kept record of all the emails she has sent out. Not once did she mention it in person at any of the practices (which she cut short due to her own schedule). My 5 year old daughter was so excited in anticipation of this performance that we invited both sets of grandparents, a great-grandmother, two aunts and an uncle to watch her perform. Had I know where and how the performance would be displayed I would have not bothered with this show. The time, effort and money we all as parents spent was a total disregard from this "Academy". When I asked for a refund I was told the tickets were nonrefundable. The tickets, which by the way, were to reserve your seat, to me was a joke. I was standing in a crowded room squatting, tip-toeing and trying my best to look over people's shoulders to see my daughter dance. My husband didn't even get the chance to see her because she's the smallest one and the room was so crowed. At best, the parents of the Sherman group should have been allowed free entrance considering they didn't need a seat. Unfortunately, I wish I could say that this was my first bad experience with a performance from Danzarts, however, it's not. My daughter has been dancing with the Sherman group since February of this year and in the short time she's been through 3 teachers. The only competent and professional one was Mrs. Cunningham. The first performance my daughter had was just 1 month after her start. As nervous as we both were, we showed up to the dress rehearsal to find that the teacher (at that time) was a no show. The girls didn't know how they were to come out on stage, how their make-up should have been or even how to correctly wear the head piece. Mrs. Cunningham stepped up that day with some direction. My brother-in-law, whom has been dancing with Danzarts for some time as well as my sister-in-law, was placed to choreograph the girls that day. Thankfully my daughter was too excited to realize what a mess that was. Tonight however, she broke down in tears not understanding why she could not perform on the stage like we all thought she would. Has anyone ever seen the tears and face of sadness and disappointment from a 5 year old? And does any one in your organization care? I feel we have endured enough. From the consent rotation of teachers to having the practice in a parking lot at times. I didn't realize the classes at the Sherman Rec center was an "outreach program". What are you reaching out for? My wallet? I can't express how disappointing this experience has been. Ms. Pinell-Cruz still had the audacity to ask for 5 parent volunteers. Which I later realized was to "babysit" the girls. What was the reason for asking that the girls be there at 5:30pm if they didn't dance until 6:30pm? Ms. Pinell-Cruz was no where to be seen during this lobby display of your organization's outreach program. Nor did she answer anyone's texts and when she did it was clear that she was trying to save...(pardon my language) her ass. I was lucky enough that I was refunded my money only because my mother-in-law knows someone in your organization. I left thinking that a refund would be granted to all parents from our group and found out later that that was not the case. ALL the families should be fully refunded their money, considering you can't give us back the time wasted. We will not be returning to the "outreach program" but let me be very clear that I, myself recruited my best friend, co-worker and sister. A total of 5 children. It saddens me because I thought this organization's goal was to spread the knowledge of our culture through the beauty of our dance. Instead, you've given us a bad image. I hope something positive comes from this but I don't see the company growing with this kind of disorganization and professionalism. read more