I booked a virtual appointment on My Chart for Dr. Gaikwad. I wrote a personal email to the Doctor…read moreand asked if she is able to treat a specific disorder. This is so I do not waste her time and my money. I never got a response. I followed up with a second email, again no response. When the appointment happened, I asked her if she could treat a specific disorder and she COULD NOT. SURPRISE, I got a bill. I contacted the office and informed them what I did and they apologized and saw my emails and dropped the ball. I had a 12 dollar balance after my insurance paid for this, (no care appointment.) Of course I did not pay the 12 dollars that they billed me, and they decided to send it to a collection agency. I am furious! They are taking advantage of the healthcare system and patients. This has to stop!!!!!

Dr. Shilpa Gaikwad is very caring, kind and compassionate. She goes the extra mile to help her…read morepatients. I highly recommend her! Dr. CP

My last Yelp review was 11 months ago. Dr. Karimabadi has proven to be a consistent great doctor…read more She really listens and understands me, my health has never been better

I can't say enough good things about Dr. Karimambadi. She has the ability to zero in on isssues,…read moreask the question that draws important information. She is sensitive to my issues associated with my getting older. Her staff is terrific as well. It is easy to communicate with them. I found myself really trusting them easily. My overall experience has been a 5.... My team is incredible.

Dr was not helpful at all. Came to a lot of conclusions with very little information. Will not be…read moregoing back. Front office was very nice, but the Dr wasn't. Try listening to your patients before messing with their medications that they have been taking for years.

This is regarding to my mom's "suppose to be" appt. I messaged last week to tell them my mom…read morecouldn't make it for Tuesday. So they messaged me saying there's available time today 3/12 at 12noon. And they even messaged me to confirm it. I even said we have to be seen right away cause I have another appt. Then went to the office which is by the way 30mins away from our house just to find out WE DO NOT HAVE APPT!!! Technically this is only a follow up where Karimabadi just needs to read her labs. She couldn't even squeeze her in thinking this is their fault. DEFINITELY UNACCEPTABLE!!! They put us on video call for the next day. We wasted our time, our effort driving to this place. Horrible experience!!!!

I had a very disappointing experience with Dr. Kempert's office, both in terms of medical care and…read morebasic patient rights. The care I received felt dismissive and lacking in thoroughness. I did not feel listened to, and there was little effort made to investigate or meaningfully address my concerns. It left me questioning the quality and standard of care being provided. What was even more concerning was the behavior of the front office staff. They were unhelpful, rigid, and frankly came across as unnecessarily difficult to deal with. Instead of assisting a patient, the interaction felt adversarial. The most unacceptable part of my experience was when I requested my medical records. The office refused to release them unless I scheduled and paid for another appointment to review my own bloodwork. This is not only inappropriate, but a clear violation of both California law and federal HIPAA regulations, which explicitly grant patients the right to access their records without unnecessary barriers. Patients should not have to argue for their legal rights or be forced into additional appointments just to obtain information that belongs to them. Overall, this experience was frustrating, unprofessional, and concerning. I would strongly encourage others to be cautious when dealing with this office.

I just recently switched my insurance company and was assigned Dr Kempert. How lucky I am to have…read morefound him. He is amazing. very kind and such a good listener. He went over my lab work in great detail ( it was all great news). He listened to all of my concerns and made a plan to address them. He has a great sense of humor too. I am so happy to have him as my doctor. His staff is also amazing.

Very rarely do we need to go to the Dr, so when we do, it ends up being a trip to the Urgent Care…read more I would happily pay the urgent care copay just to have Dr. Wilson. He is a straight shooter.. no BS from this guy. He actually cares about his patients.. He makes a trip to the urgent care pleasant. He will have you laughing the second you walk in the door, and have you feeling better in no time. Dr. Wilson is a rare find. You don't get any better than this. Thank you, Dr. Wilson!

Urgent care doc and practice who really care! Patient, thorough, kind and wonderful followup. How…read moremany docs ever call later to see how you are feeling? Dr. Wilson and Dr. Czuleger are both what all doctors should strive to become!

Excellent medical center. Check in was prompt. My new doctor was very thorough and gave me ample…read moretime to discuss my overall health.

My husband was evaluated by Dr. Zahra Shahim on January 16, 2026, after developing rapidly…read moreprogressive bilateral leg weakness and losing his ability to walk over just a few days. Despite this presentation, the referral from Dr. Shahim to Neurology was classified as "standard" rather than urgent, with the initial neurology appointment scheduled for March 5. Although the appointment was later moved to January 29 after follow-up, it still did not reflect the urgency of his rapidly progressive neurologic decline. On January 20, 2026, I returned specifically because Steve's rapid loss of mobility over only four days deeply concerned me. I explained that this degree of deterioration did not seem normal and asked whether his referral should be escalated or whether additional action was needed. I was advised that the current plan remained appropriate and that he should go to the Emergency Department only if his condition had worsened since the January 16 visit. Because I remained concerned, I immediately took Steve to the Emergency Department. He was evaluated and unfortunately was discharged without admission, neurology consultation, or neuromuscular workup, and was instructed to keep the neurology appointment already scheduled for January 29. At that appointment, Dr. Frank diagnosed Guillain-Barré syndrome the same day based on his examination and EMG testing. Dr. Frank commented that he wished he had seen Steve sooner. Rapidly progressive bilateral weakness with loss of ambulation should prompt URGENT neurologic evaluation regardless of the eventual diagnosis. In his case, the diagnosis was Guillain-Barré syndrome--a neurologic emergency that can progress rapidly and, in severe cases, lead to respiratory failure requiring mechanical ventilation. Early recognition and timely initiation of treatment are associated with better functional outcomes. He ultimately received IVIG treatment. More than six months later, he continues intensive neurological rehabilitation, still requires assistive devices for walking, and continues to experience high level of pain. At a follow-up visit after Steve's hospitalization, Dr. Shahim commented that she was glad the Guillain-Barré syndrome had not progressed to involve his lungs, noting that some patients require mechanical ventilation. We couldn't believe what we were hearing and I responded that this was precisely why I had returned on January 20 asking that his rapidly progressive neurologic symptoms be reconsidered and his referral be escalated. Instead of being empathetic and apologize, Dr Shahim raised her tone and insisted she acted correctly. We left that discussion feeling that our concerns regarding the urgency of his presentation had still not been acknowledged. We lost our confidence in Dr Shahim.

paste your previous comment: The staff were great !! Doctor took photo of my infected area of my…read moretooth. Showed me the picture and advised me to call my dentist ASAP. Did and got everything taken care of immediately. 2. Click on the link to leave a review on Google OR Yelp, and when the window opens, please paste your comment. GOOGLE: Google Review Link YELP: Yelp Review Link

Hoag Urgent Care and Family Medicine is a small urgent care located in a small shopping center in…read moreDana Point. It is very bright and clean. Front Desk was positive and efficient. They didn't have a lot of doctors on staff, but it wasn't a busy day when we went. We wound up needing some more extreme tests and they called around to other Hoag hospital locations and were able to get us a STAT CT scan that same day. The doctor asked a lot of questions and was very thorough. This is a nice local urgent care and way better than going to any emergency room or waiting three months to book with your own doctor!

I'm so relieved to find a warm, and knowledgeable pediatrician. I was not going to stop until I…read morefound the best Doctor in orange county. It only took me 9 months, but Dr. Jim is a hero to our family. I sleep well at night knowing my baby is safe, healthy, and if I have any concerns Dr. Jim is a phone call away. I recommend him to every new mom I know, he is a perfect fit for us. When my son got a fever, Dr Jim answered me in less than one minute with a long, and detailed message for care. What meant the most was how he took his time on the phone with me. With his suggestions our baby's fever went down that same day. We feel very lucky he accepted us into his family's practice. Everyone is so happy and welcoming too, definitely not like any other office we went to.

My son has been seeing Dr. Jim for 2 years (he's almost 4 now), and we only have the BEST things to…read moresay about him and his office. Switching our son to Dr. Jim's care has one of our best decisions that we have made as parents so far. The entire staff is kind and professional, there is no wait during visits, and when you do meet with Dr. Jim, he gives you ample time to ask questions and address concerns. We also love the fact that Dr. Jim is available by email, and has assisted us many times without having to visit the office. One of our favorite parts about Dr. Jim is his knowledge and expertise; he always has a confident plan on how to treat our son when different things come up. We will continue to use Dr. Jim as long as we are able and would recommend him to all of our friends. Thank you Dr. Jim and staff for caring so well for our son.

If you are looking for an EXCELLENT, thorough, utmost care taker and a great bedside manner, Dr…read more Frank Rose is the doctor you want. He is worth every penny to us. He listened and asked questions that has never been asked by other doctors we have had. He's very well informed, definitely knows his profession. We are very pleased and thankful that our friend recommended him to us. Thank you Dr. Rose for being a great physician. You are a gift to us.

From the owner: Dr. Rose offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Dana Point. Dr. Rose sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Rose is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.