I booked a virtual appointment on My Chart for Dr. Gaikwad. I wrote a personal email to the Doctor…read moreand asked if she is able to treat a specific disorder. This is so I do not waste her time and my money. I never got a response. I followed up with a second email, again no response. When the appointment happened, I asked her if she could treat a specific disorder and she COULD NOT. SURPRISE, I got a bill. I contacted the office and informed them what I did and they apologized and saw my emails and dropped the ball. I had a 12 dollar balance after my insurance paid for this, (no care appointment.) Of course I did not pay the 12 dollars that they billed me, and they decided to send it to a collection agency. I am furious! They are taking advantage of the healthcare system and patients. This has to stop!!!!!

The thing I love about my doctor is she cares about ALL of me. Once we talked I told her I was…read moregoing to the gym- she replied "that's awesome but don't forget to walk in your neighborhood. Smell the fresh cut grass, meet your neighbors, enjoy the sunshine and fresh air!" I do and I have met new people who like to golf too = going to driving range more. Good for me more activity and more socializing in my community-

My last Yelp review was 11 months ago. Dr. Karimabadi has proven to be a consistent great doctor…read more She really listens and understands me, my health has never been better

I can't say enough good things about Dr. Karimambadi. She has the ability to zero in on isssues,…read moreask the question that draws important information. She is sensitive to my issues associated with my getting older. Her staff is terrific as well. It is easy to communicate with them. I found myself really trusting them easily. My overall experience has been a 5.... My team is incredible.

This is regarding to my mom's "suppose to be" appt. I messaged last week to tell them my mom…read morecouldn't make it for Tuesday. So they messaged me saying there's available time today 3/12 at 12noon. And they even messaged me to confirm it. I even said we have to be seen right away cause I have another appt. Then went to the office which is by the way 30mins away from our house just to find out WE DO NOT HAVE APPT!!! Technically this is only a follow up where Karimabadi just needs to read her labs. She couldn't even squeeze her in thinking this is their fault. DEFINITELY UNACCEPTABLE!!! They put us on video call for the next day. We wasted our time, our effort driving to this place. Horrible experience!!!!

I have no problem with the doctor or the office, but the model is horrible if you are someone who…read morewants to communicate with your doctor directly. Everything goes through the Memorial Care "My Chart" app or "patient navigators" over the phone. The app is good for nothing but making appointments and looking at test results, the navigators (when you can get one on the phone) are even more useless. You cannot contact anyone in the office, not a receptionist and certainly not a doctor. There is no number you can call other than the navigators, it makes communication next to impossible. If you are looking for a doctor I would suggest a private practice, not this group conglomerate model.

I had a very disappointing experience with Dr. Kempert's office, both in terms of medical care and…read morebasic patient rights. The care I received felt dismissive and lacking in thoroughness. I did not feel listened to, and there was little effort made to investigate or meaningfully address my concerns. It left me questioning the quality and standard of care being provided. What was even more concerning was the behavior of the front office staff. They were unhelpful, rigid, and frankly came across as unnecessarily difficult to deal with. Instead of assisting a patient, the interaction felt adversarial. The most unacceptable part of my experience was when I requested my medical records. The office refused to release them unless I scheduled and paid for another appointment to review my own bloodwork. This is not only inappropriate, but a clear violation of both California law and federal HIPAA regulations, which explicitly grant patients the right to access their records without unnecessary barriers. Patients should not have to argue for their legal rights or be forced into additional appointments just to obtain information that belongs to them. Overall, this experience was frustrating, unprofessional, and concerning. I would strongly encourage others to be cautious when dealing with this office.

I just recently switched my insurance company and was assigned Dr Kempert. How lucky I am to have…read morefound him. He is amazing. very kind and such a good listener. He went over my lab work in great detail ( it was all great news). He listened to all of my concerns and made a plan to address them. He has a great sense of humor too. I am so happy to have him as my doctor. His staff is also amazing.

Very rarely do we need to go to the Dr, so when we do, it ends up being a trip to the Urgent Care…read more I would happily pay the urgent care copay just to have Dr. Wilson. He is a straight shooter.. no BS from this guy. He actually cares about his patients.. He makes a trip to the urgent care pleasant. He will have you laughing the second you walk in the door, and have you feeling better in no time. Dr. Wilson is a rare find. You don't get any better than this. Thank you, Dr. Wilson!

Urgent care doc and practice who really care! Patient, thorough, kind and wonderful followup. How…read moremany docs ever call later to see how you are feeling? Dr. Wilson and Dr. Czuleger are both what all doctors should strive to become!

I was very disappointed with my experience at Mission Heritage Medical Group in Ocean Ranch this…read moreevening. Despite having a booked and confirmed my appointment online, I was informed upon my arrival that Dr. Zahra Shahim "does not accept new patients past a certain time of day." I arrived over 40 minutes prior to the start of my appointment time in order to allow for ample time with the check in process. No manager was on site to help resolve the issue. As a healthcare provider myself, I cannot fathom turning away a patient in need and refusing to provide care while the clinic is open.

Excellent medical center. Check in was prompt. My new doctor was very thorough and gave me ample…read moretime to discuss my overall health.

Dr, Ogden is the best Dr. I have ever seen in my 761/2 years! she is kind, understanding and very…read moreknowledgeable. thank you Hoag for adding her to the family

paste your previous comment: The staff were great !! Doctor took photo of my infected area of my…read moretooth. Showed me the picture and advised me to call my dentist ASAP. Did and got everything taken care of immediately. 2. Click on the link to leave a review on Google OR Yelp, and when the window opens, please paste your comment. GOOGLE: Google Review Link YELP: Yelp Review Link

I'm so relieved to find a warm, and knowledgeable pediatrician. I was not going to stop until I…read morefound the best Doctor in orange county. It only took me 9 months, but Dr. Jim is a hero to our family. I sleep well at night knowing my baby is safe, healthy, and if I have any concerns Dr. Jim is a phone call away. I recommend him to every new mom I know, he is a perfect fit for us. When my son got a fever, Dr Jim answered me in less than one minute with a long, and detailed message for care. What meant the most was how he took his time on the phone with me. With his suggestions our baby's fever went down that same day. We feel very lucky he accepted us into his family's practice. Everyone is so happy and welcoming too, definitely not like any other office we went to.

My son has been seeing Dr. Jim for 2 years (he's almost 4 now), and we only have the BEST things to…read moresay about him and his office. Switching our son to Dr. Jim's care has one of our best decisions that we have made as parents so far. The entire staff is kind and professional, there is no wait during visits, and when you do meet with Dr. Jim, he gives you ample time to ask questions and address concerns. We also love the fact that Dr. Jim is available by email, and has assisted us many times without having to visit the office. One of our favorite parts about Dr. Jim is his knowledge and expertise; he always has a confident plan on how to treat our son when different things come up. We will continue to use Dr. Jim as long as we are able and would recommend him to all of our friends. Thank you Dr. Jim and staff for caring so well for our son.

If you are looking for an EXCELLENT, thorough, utmost care taker and a great bedside manner, Dr…read more Frank Rose is the doctor you want. He is worth every penny to us. He listened and asked questions that has never been asked by other doctors we have had. He's very well informed, definitely knows his profession. We are very pleased and thankful that our friend recommended him to us. Thank you Dr. Rose for being a great physician. You are a gift to us.

From the owner: Dr. Rose offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Dana Point. Dr. Rose sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Rose is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.