I was very disappointed with my experience at Mission Heritage Medical Group in Ocean Ranch this…read moreevening. Despite having a booked and confirmed my appointment online, I was informed upon my arrival that Dr. Zahra Shahim "does not accept new patients past a certain time of day." I arrived over 40 minutes prior to the start of my appointment time in order to allow for ample time with the check in process. No manager was on site to help resolve the issue. As a healthcare provider myself, I cannot fathom turning away a patient in need and refusing to provide care while the clinic is open.

Excellent medical center. Check in was prompt. My new doctor was very thorough and gave me ample…read moretime to discuss my overall health.

I booked a virtual appointment on My Chart for Dr. Gaikwad. I wrote a personal email to the Doctor…read moreand asked if she is able to treat a specific disorder. This is so I do not waste her time and my money. I never got a response. I followed up with a second email, again no response. When the appointment happened, I asked her if she could treat a specific disorder and she COULD NOT. SURPRISE, I got a bill. I contacted the office and informed them what I did and they apologized and saw my emails and dropped the ball. I had a 12 dollar balance after my insurance paid for this, (no care appointment.) Of course I did not pay the 12 dollars that they billed me, and they decided to send it to a collection agency. I am furious! They are taking advantage of the healthcare system and patients. This has to stop!!!!!

The thing I love about my doctor is she cares about ALL of me. Once we talked I told her I was…read moregoing to the gym- she replied "that's awesome but don't forget to walk in your neighborhood. Smell the fresh cut grass, meet your neighbors, enjoy the sunshine and fresh air!" I do and I have met new people who like to golf too = going to driving range more. Good for me more activity and more socializing in my community-

This is regarding to my mom's "suppose to be" appt. I messaged last week to tell them my mom…read morecouldn't make it for Tuesday. So they messaged me saying there's available time today 3/12 at 12noon. And they even messaged me to confirm it. I even said we have to be seen right away cause I have another appt. Then went to the office which is by the way 30mins away from our house just to find out WE DO NOT HAVE APPT!!! Technically this is only a follow up where Karimabadi just needs to read her labs. She couldn't even squeeze her in thinking this is their fault. DEFINITELY UNACCEPTABLE!!! They put us on video call for the next day. We wasted our time, our effort driving to this place. Horrible experience!!!!

I have no problem with the doctor or the office, but the model is horrible if you are someone who…read morewants to communicate with your doctor directly. Everything goes through the Memorial Care "My Chart" app or "patient navigators" over the phone. The app is good for nothing but making appointments and looking at test results, the navigators (when you can get one on the phone) are even more useless. You cannot contact anyone in the office, not a receptionist and certainly not a doctor. There is no number you can call other than the navigators, it makes communication next to impossible. If you are looking for a doctor I would suggest a private practice, not this group conglomerate model.

Very rarely do we need to go to the Dr, so when we do, it ends up being a trip to the Urgent Care…read more I would happily pay the urgent care copay just to have Dr. Wilson. He is a straight shooter.. no BS from this guy. He actually cares about his patients.. He makes a trip to the urgent care pleasant. He will have you laughing the second you walk in the door, and have you feeling better in no time. Dr. Wilson is a rare find. You don't get any better than this. Thank you, Dr. Wilson!

Dr Woodrow is friendly, knowledgeable, and cares about the patient. He is very smart and kind and…read moredoesn't rush you, in my opinion. Highly recommend!

Dr. Panitch is the most professional, kind, caring, intelligent and compassionate physician I have…read moreever gone to--- She is a role model for how all doctors should treat their patients. Wish there were more doctors like her. Her dedication is inspiring.

I was a patient for little over a year. I moved away for a work assignment for 3 months and this…read moreoffice dropped me as a patient without any explanation. Dr. Panitch nor her staff responded to any of my messages. I was left high and dry without a provider and refills for my daily medication. The lack of professionalism from this office is unacceptable. There are far better doctors and practices in OC!

Dr. Basich is intelligent and caring, listens well, and supports patients who want to increase…read moretheir lifespan and longevity through proactive measures.

Wow!!! The turn around with Dr. Basich is amazing. Her energy and effort to try and help even after…read morehaving a hard start with her is amazing. The fact that at first I had lost all faith I stuck by her because something told me I wasn't seeing something because I was really sick and sad. Thank you Dr Basich for not giving up on your patients and turning our relationship around

I was reading some of the 1 Star reviews which are rare. I completely disagree with those reviews…read more I have been a patient of Dr. Trinh for many years. She is an excellent doctor. I have never had a negative experience. Thank you so much Dr. Trinh!!!

I arrived on time for my first appointment, but after check-in and vitals with the kind nurse, the…read moredoctor came in already rushed and said she had "another patient waiting". I had a list of questions I was eager to ask but she never gave me the chance. I was told to "book another visit". As a new patient, I left feeling dismissed and unwelcome. I can say with certainty that Mimi Trinh provided the worst "care" I have ever received, spanning multiple doctors across the US. I will not be returning.

Dr. Gonzales is fantastic. He takes his time, and explains…read morethe best medical strategy. He also is a very likable person. I'm so happy to have met such an excellent doctor.

Amazing doctor…read more Cannot emphasize how much he actually cares about his patients, like, genuinely cares and remembers everything. He calls you with results and does spend time with you and I love that he never makes me feel rushed or unheard. He's been my doctor for a little over 5 years now and he is as caring as the first time I met him.

Dr. Lauren and Dr. Chris are both so personable and they really spend time with you. I love that…read morethe office has hours all 7 days and the online check in system makes it easy so we can wait at home instead of sitting in the office waiting. All of the staff are very friendly too.

This urgent care is great. I go here as needed, but today I took my daughter to get a form filled…read moreout for travel. She had gone to another urgent care and they wouldn't help her. I could tell Dr. Davis wasn't that familiar with her form, but he looked it over, chatted with us briefly, and signed it. They weren't sure how to bill this form so they just charged us a $25 office visit. Every time I've visited the office, the staff is helpful, friendly, and efficient. I highly recommend this husband and wife team and their urgent care practice!