I was referred to Dr. Fightlin by my brother, and I couldn't be more grateful. She's warm, attentive, and made me feel completely at ease discussing anything related to my health. What stood out most was how individualized and patient-centered her care was--something I've had trouble finding in the past. Dr. Fightlin is incredibly knowledgeable and took the time to explain everything in a way that was clear and easy to understand. I left feeling heard, supported, and confident in my care. She's easily one of the best PCPs I've ever seen, and I wouldn't hesitate to recommend her to anyone looking for a compassionate, thorough, and reliable physician. read more

Dr. Fightlin is truly outstanding. She combines deep medical knowledge with genuine compassion, making you feel heard, respected, and cared for. She takes the time to understand your concerns, asks thoughtful questions, and partners with you to make informed decisions about your health. Dr. Fightlin is incredibly thorough and fully committed to her patients' well-being. I trust her completely and have confidently referred friends and family--every one of them has had an excellent experience. A rare gem in healthcare! read more

I've been coming here for years. The front desk staff is always warm and welcoming, it's easy to make an appointment over the phone, and I never have to wait long in the front area or in the actual room. I've been seeing Dr. Sharpour for a couple years now. She's very thorough and patient and has great bed side manner. Parking is also super easy here. read more

Dr. Fightlin is very thorough. She orders all necessary tests and labs based on presenting issues and includes tests, which of course, I didn't even consider. She takes the time to report the results and recently explained an MRI result which was concerning to me. I've had COVID twice and she assisted me with the proper medication to alleviate my symptoms and get me back to health. She pays attention to detail. I am grateful! read more

Dr. Fightlin I have known for over 10 years and is truly one of the best Doctors in Orange County! She is smart, compassionate and listens to your concerns with extreme care! I had a dermatology issue that she helped me with, and gave me the diagnosis, and prescription immediately. I have total confidence in her and the Optum Team in Mission Viejo. If you are looking for care, compassion, and confidence in a Doctor, I highly recommend Dr. Fightlin! read more

Twice my husband has received very bad medical new from a 3rd party that had assumed we had already been told by the doctor, but he hadn't. It's a shocking way to receive bad news. The staff was good. And Tria the pa, is outstanding..: she's outstanding because she listens, and goes the extra for you. But what upsets me is I can't speek to any one in the office directly, and when I leave a message they don't it relay it. So I have to go to the doctors office if I need to speek to someone in. read more

Dr. Fightlin is a very knowledgeable and experienced physician who wants to do the best by her patients. I?ve been seeing her for many years and I?m very grateful for the support I have received. I feel safer knowing she?s part of my team. Thank you, Brenda Perlin read more

Doctor Fightlin has been my mom's primary care physician my entire life and did not have issues. However, when my mom had a medical emergency and wound up in the ICU in Costa Rica, Dr. Fightlin and her office staff displayed callous apathy and delayed action. It took 5 days and multiple messages for Dr. Fightlin's office to call me back, then they tried to skirt responsibility when I did get a call back from her staff, and then her staff offered invalid reference numbers and case numbers to give insurance. My mom is stuck in a hospital in a different country because no one in this office, including Dr. Fightlin, cares to help. TERRIBLE!!! read more

Medical Assistant in the front Cynthia in the office is the worst. My family and I have had many experiences with Cynthia and the medical assistants they send forward specifically for when a bad mistake had been made. When the office or doctors or physicians assistant makes a mistake (people are human it happens every once in a while of my family's 30 years of coming here) and you're calling the office to try to get it fixed and it's not happening and you point out how bad the mistake is - the front desk medical assistants or nurses or managers they transfer you to or ask you to wait and send up the desk to deal with you are awful. The normal everyday people at the front desk are wonderful - the ones that deal with when an egregious mistake and negligence has been made are horrible. They're not there to comfort you, help you, agree that there's been a failure in the system that will soon be remedied, they're trying the best they can - no. This office has decided the way to deal with it is to stonewall you. If you don't accept stonewalling and press further, then the next step is to gaslight you. They stop when you threaten to tell the doctors - who are wonderful people who would never be okay with this behavior. This review isn't for the doctors or physicians assistants - it's for Cynthia and the designated nurses or medical assistants at the front desk for when the office has failed a patient. Not that the doctors have failed but when the front desk and medical assistants fails to do what is within their capacity to fix what needs to be remedied. In my case, the PA made a mistake and was out the whole day. The four times we called throughout Wednesday day, we kept being told that the PA would be called to remedy. Today Thursday we were told we were ignored and not helped all day because the PA has that day off. I'm out of the ER, my issues are emergency level. It would have been the offices job to recognize my saying that, and ask another doctor there to cover for the PA - which is well within their capability and duty. This was the PA's mistake but the offices failure. When I started saying the office should have let us know the PA was out for the day and asked another one of the many doctors to cover for the PA to get this fixed or let me know this wasn't going to get fixed today so go to the ER, I was given to Cynthia, who stonewalled me. Not the first time this has happened to me or my family when a mistake is made by the front desk staff. read more

Dr. Stefanie Fightlin is caring and addresses my medical issues . She is attentive , professional and gives me my choices and her caring medical feedback and I trust and value her direction for my care. I trust her medical decisions and look forward to seeing her smiling face when I come in! best medical care and I highly recommend her! read more

I have to say, out of all the doctors, Dr.Fightlin is the best of all. She listens, she caught something in me that could have killed me that another doctor didn't catch. Not going into details. She saved my life. read more

Dr. Fightlin has been our family doctor for over 15 years. She takes excellent care of us. She listens patiently and always has a treatment plan ready. We have referred so many friends to her and they all agree she is the best. We look forward to being her patients for years to come. read more

I cannot say enough positive things about Dr. Fightlin and the team at Optum-Mission Viejo. I felt welcomed, respected, and genuinely cared for. Dr. Fightlin took the time to listen to my serious concerns. She thoroughly explained the best course of action for my situation. She is careful to make an accurate medical diagnosis and she provided me immediate support. I believe she has great medical advice and within a short period of time she was efficient in getting me the right treatment and support during a crisis situation. I am truly grateful for her not just as a patient, but as a person. I would highly recommend her for your medical care. Dr. Fightlin is competent in her work and she was willing to go above and beyond to make sure I was comfortable and informed every step of the way. read more

Dr Stefani Fightlin is the best. I have been a patient of Dr Fightlin's for over twenty years, she is caring, thoughtful, kind and thorough. She listens and most importantly shows true concern of my health and well-being. Would not change Dr's for anything. In addition to being a great doctor, we have developed a great friendship, and I look forward to having her as my doctor for many years to come. Thanks Dr Fightlin. read more

Dr. Stefanie Fightlin has been my doctor for many years. Her amazing concern and care as well as ALL OF HER STAFF has been superb. From getting prescriptions ordered and filled to responding to an emergency STAT order for a cancer diagnosis and immediate info and tests to be taken, Stefanie and office SHOWED UP BIG TIME!! She always calls me to talk and offer her expert advice on many health matters ie: UTI, heart palpitations, infections...she's available, present and caring! read more

Dr. Fightlin has been my doctor for 20 years. She treats everybody with such respect, especially the seniors. I truly am pleased and grateful for having someone like her. Take care of me. She's a angel from heaven. read more

Dr. Fightlin has been my primary care physician for several years. I finally found a doctor that I believe actually cares about me. She goes above and beyond the standard level of care . The office staff is always attentive to my questions. I've never felt more comfortable in a professional environment. read more

The slowest referrals I have ever had to deal with in my life. Referrals have taken WEEKS when I have never had to wait more than a couple days. They also don't check if they are referring you to the correct specialists who can do What you need. So when they get it wrong you have to wait even longer. They are nice- the doctors are nice- but this process is ridiculous. read more

First of all, the front staff members are super helpful and always pleasant. I visit this office regularly and they have a helpful attitude. I typically deal with Melissa, the nurse who assists Dr. Fightlin, and she's terrific. She is very efficient and competent. Lastly, I see Dr. Fightlin for my general care. She was recommended by my cardiologist. She's thorough and pleasant. She caught a suspicious spot on my skin that my dermatologist overlooked. It turned out to be cancerous. Dr. Fightlin listens to your concerns and doesn't make light of anything. I've had 2 other friends switch providers to Dr. Fightlin because she impressed them, as well. She's offered multiple methods or treatments to help me with my Fibromyalgia, my heart rhythm issues, and my chronic insomnia. I know everyone has unique experiences when visiting a doctor's office, but I've had a great experience here and I've been coming for 10+ years. read more

Good MD Doctors (Richmond and Shoapour) at this Office, BUT the Office Staff is HORRIBLE! Dr. Richmond is my FOURTH Dr. and Dr. Shoapour is my FIFTH doctor at Optum, the WORST Medical Group in So Cal, because every other previous Dr. left the company in disgust with Optum, and one was a Founder of Oso Med Gp, Monarch/Optum bought out! The Office Staff is Incompetent, RUDE, they take WEEKS to secure referrals and is non-responsive to changes in outside Referrals. They've hung up on me and talked over me (Referrals Clerk) while I tried to correct who she was mistakenly sending a Referral Authorization to!! I've filed a Grievance with SCAN Health Plan over their incompetence and Rude treatment. I needed a CT Lung scan changed, I called FOUR Times over Three Weeks and nothing! When You call the MV office, expect to be left on Hold for 10 to 20 minutes! I am switching Medical Groups, I am fed up with this incompetence! PS - Optum headquarters in Irvine CA is even less helpful! read more

I trust Tria and Dr Fightlin with my life! I've been seeing Dr Fightlin and Tria since they were part of Oso Family medical group and they are amazing. They listen, they care and my whole family goes to them, too. The office / front desk is very Optum care, they do a great job and see many patients. Primary care provided, but they helped direct me to serious health issues which have since been resolved. Love these ladies! read more

My doctor, Dr. Jahroumi, left this group a month ago and needless to say, I will be following him to his new practice because of the poor quality of the office without him. I can't get my medications refilled on time without making several calls, I can not get anyone to return my calls despite leaving several voicemails, and I've been left to interpret my own test results. The staff has been rude and inefficient and the overall quality of the office has eroded since my doctor has left. read more

Worst office staff ever. They are rude and not helpful at all. Refused to explain anything to me and wanted me to do their job for them. Extremely lazy! read more

I really like Dr. Fightlin as a doctor but trying to get a prescription refill is impossible. I had to have a telehealth apt. just to refill my arthritis meds I've been taking for almost 2 years, as well as another medication. The physician assistant called in the prescriptions but one needed ins approval (and the doc just needs to say it's medically necessary) and the other justs needs a small change on my mgs. The pharmacy had reached out to the office 4 times, I've talked to both the refill dept. through Optim, as well as the nurses/receptionist 3 times. I still don't have my meds. Good thing I won't die without these meds but imagine if I was diabetic or they were necessary heart medications. I'm ready to switch to a doctor who will follow through with filling prescriptions. Between the pharmacy, the Optim refill dept. and myself, they have received 10 messages since the original prescription. Not okay. read more

GUYS. LISTEN AND READ IF YOU HATE GOIN TO THE DOCTORS. are you terrified out of your bones when it comes to visiting the doctors? Does your heart rate spike just thinking about having to make that appointment? Well, my terrified friends, look no further cuz this is THE place to go if you got the butterflies! Dr. Tria Brummond is where it's at! I've visited and seen a plethora of Drs. And none have come close to making me feel as safe, listened to, and cared about as Dr. Brummond. She truly, TRULY, is a model of what a Dr. Should be. She actually LISTENS to what you have to say, and she's clearly happy to be doing what she does. She has such a lovely personality that curb stomps that anxiety into a corner. She just makes you feel comfortable and happy your seeing a Dr. She talks WITH you, not at you. She's like a friend you've known for several years when you come to visit her. She truly , deeply cares about her patients and you can see it. I really hope more Drs. Follow In her foot steps because this world could use more of her in it. read more

Dr. Fightlin is an amazing doctor, I am so blessed I found a doctor so emphatic and knowledgeable. I recommend her strongly! read more

My regular doctor was unavailable but I had a wonderful virtual App't with Dr Ricketts. I felt respected and appreciated even with a slight difference of opinion between us. His bedside manner was amazing. read more

Dr Stefanie fightlin is amazing. She was very supportive when she informed me that I had breast cancer. She gave me lots of information about various treatments and helped me decide what to do. read more

Dr. Fightlin is my daughter. She saved my life from lung cancer and now i have 6 grandchildren 16 years later. Next is my 80 th birthday. Take care! Xo read more

I visited here the day after Thanksgiving this year for Urgent Care, fully prepared that it was going to be busy. I arrived right when they opened, only 1 other car in the parking lot and 1 patient ahead of me. I was greeted promptly by the girl working the front desk; it's always nice to receive a friendly hello especially when under the weather. A short wait later, I was roomed by medical assistant Adrian I believe his name was and saw Dr. Richmond. Both were so nice, thorough and professional. My whole experience from start to finish was great. I was in and out of Urgent Care in under an hour. I will definitely visit again when needed. read more

Dr. Richmond is a family doctor who has provided great service for my wife and me. Optum seems to be a large group which bought medical practices all over the county. They also have Optum bank for your HSA. They have a laboratory company in the same building, and recently completely renovated the building, so it is quite nice. The front desk people have always treated us well. We used the medical group Optum acquired for many years. read more

My doctor who I loved moved to this group, so I did also. I called a few days ago and told them I tested posative for covid, their response was, you need to find an urgent care center, we dont treat that. I am never going back. Also my doctor retired. read more

Amazing staff and clean facility .. I like to go there for check up... Appointment are easy and friendly staff

It is almost impossible to get through the front desk. We made multiple attempts to call the office to ask questions and request for medication refills but were unable to get through. We waited an hour on telemedicine because the doctor was running late. Of course we couldn't get through the front desk to find out if they forgot about us or just running late. I loved our doctor as she is brilliant and kind but disappointed about the operations at this clinic. read more

OptumCare Medical group is a first class, well run medical practice. They are open very convenient hours (the urgent care is open evenings and weekends) and my primary doctor, Dr Stephanie Fightlin is excellent; caring, professional and has extensive medical knowledge. I have seen many different doctors/PA's there on the weekends and every single one reflects the high standards that this office promises. The front office staff is polite, patient, friendly and efficient. They run appointments on time and communicate if things get backed up. The entire staff answers all questions with clarity and in terms I can understand, and makes me feel cared for. I would not go anywhere else and also only see outside doctors that they refer to as they follow up with each other. Very, very happy with the doctors and all staff. read more

I live about half way between this location and the other Bristol Park walk-in location in Fountain Valley. Usually I make my decision whether to drive North or South based on the traffic. Today I went South to Mission Viejo. This was my second visit here, and I have to say I think I'm going to drive South from now on. The wait was a lot less, both in the waiting room and in the examination room. And Mission Viejo seems to get a different clientele, with a lot fewer children. I prefer not to go to the walk-in, but unfortunately my boss requires me to bring a doctor's note whenever I use a sick day. I'm definitely going to the Bristol Park in Mission Viejo from now on. read more

I'm a big fan of OptumCare, and Dr. Fightlin in particular. She is a truly excellent physician. Her bedside manner is outstanding; she communicates clearly and effective; and makes sure her patients understand her diagnosis and treatment. What really sets Dr. Fightlin apart is her instincts, which quite possibly saved my life as she found a significant medical problem that would not have been found without her instincts to go beyond the "normal" diagnostics. I highly recommend Dr. Fightlin. read more

Caught a flu virus yesterday, and realized that a (legitimate) sick day was in order. I could not meet with my regular doctor, and decided to head down to the walk-in clinic. It's across from The Shops at Mission Viejo, but easy to miss if you don't know where to turn. The wait was short, and the staff was cordial and helpful. The doctor assigned to me recommended the best OTC medications. Dr. Ava put me at ease. I was ready for my Target run. read more

Dr. Brian Hauser is great! He doesn't rush through the visit. Instead, he asks about my general health including depression, etc., and really listens. Very thorough and easy to talk to. I highly recommend him. read more

Seems like everyone is complaining about this place. I have never had an issue. I think people don't understand that it is VERY common these days to wait a very long time to see a doctor. Stop with the complaining. Times have changed. Silly people. My PCP is great & caring and the MA's there are good too (: read more