I recently purchased a previously leased 2021 Jeep Grand Cherokee from them. I found Lenny to be…read morevery easy to work with. He was very knowledgeable about the car. I found the price to be fair and received an excellent value for my trade. When I picked up the Jeep, it looked brand new inside and out. I haven't had the opportunity to visit the service department yet, but hope that the quali8ty of the sales department carries over.

bought a used vehicle here thought was a good deal was told they put on new tires and brakes, 2…read moremonths in need new brakes already had to replace battery 1 week after i bought it had 2 dead cells just a small tip if you buy a used vehicle that has over 100k on it . it is not covered under lemon law dealer should tell you this before you sign papers

This would be the last place I would go. After they caused the electrical system on my mom's truck…read moreto short out after replacing the air bag and said it wasn't there fault and refuse to do anything. I will never take any vechical there.

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!

I can't say enough the kind service I received passing thru Hornell. Matt in parts went out of his…read moreway to order a tire that I need the following day. Service department squeezed me in so I could complete a long caravan journey bringing my daughter home from college. Rarely, do people care or treat others like these gentlemen did me. Thank you very much!

I had several dealerships to choose from as I was searching for new/cert used car. I ended up here…read morebc jeep was exactly what I needed. The experience has certainly changed thru my years. I didn't go in haggling and stupid me let my guard down just to get a deal done. The credit app/ process imo is less than straight forward as they present you with " options" on your payments ( they initially DO NOT show you the payments WITHOUT some form of EXTRA warranty on it) When I declined any warranty I was hounded by credit manager for next 10 mins and basically he insinuated how careless I was being for not choosing any! Upon arriving home I noticed various things I needed to repair ( wiper blades were falling off, fog lamp burned out , and now realized NO spare OR jack/ lug wrench at all!) People, maybe it's just me but for a 3 yr old jeep that has the SIMMONS ROCKWELL name on license plate frames ( oh yeh and NO license bracket on front!) and emblem on car you would think they could do a complete check for these NECESSITIES!! They probably got a good 1500-2000 profit on me and already will cost me another $250 to pay for these things since I've yet to hear back from them. Be careful

Really appreciate the "assistance" attitude rather than high pressure. Third vehicle in five years,…read morethis is first SUV type as these old lady legs had trouble exiting low sedan. Tyler was very engaging.

Needed to find a go to mechanic in Buffalo for my daughter. Her car had one major issue and one…read morerelatively small one but that one had some slight safety implications . My strategy for finding any new third party is to read the reviews and try and synthesize the truth, speak to a decision maker and assess and finally ask for some quotes for the parts and labor. I spoke to four shops and of course everyone needs to see the job before finally committing and that scope can obviously change. Sam freely and patiently gave me some quotes for both (others couldn't get past - we need to see it), the quotes and the final pricing were both very fair and competitive. Mo communicated freely during the fix and heres the kicker and why we'll trust these guys moving forward. They easily could have turned the minor job into a relatively major fix and they didn't, the problem and solution was less in every sense than what I assumed it would be including their cost - great job the both of you!

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience