Love it here and highly recommend.... Bought a new car and the process went great thanks to Matt…read moreand the entire Team! Thanks again....

AVOID THIS SERVICE DEPARTMENT! Service department is an absolute wreck staffed by relics who should…read moreprobably retire already. Lack of professionalism and customer service is clearly their preferred operating mode. Scheduled two special order parts to be installed. Called the day before appointment and asked for a loaner car, was told No. OK, how long will the two parts install take? They only had one part on their schedule, not two, and huffed at me that they didn't have time for both b/c they are short staffed. Even tried to tell me I was asking for a last minute job and I had to remind them I scheduled this work a couple of weeks ago. Morning of install, I agreed to take the second part and have my regular mechanic install. However, when I reviewed the final bill for the install labor, I was charged more than twice what I was told was the $/hour when I scheduled the work. Granted, as a service department the labor charges should be posted for customers. They are not. I ultimately declined to take the second part that I had ordered which was also marked up from what I would pay ordering myself from Mopar. I wanted this to be a one stop shop experience with dealership expertise and was willing to pay some padded costs, but this was absolutely ridiculous. Expertise is a word that has no place in this service department. Customer service is a joke.

Hyundai's terrible Customer Service and Buy back process…read more Back in May I did my research and I decided purchased a new 2022 Hyundai Santa Fe PHEV (Plug in Hybrid Electric Vehicle) it had the best of both worlds running gas and electric combined. It was a great vehicle when it worked, getting between 75-100 mpg using gas and electric. I started having problems with the vehicle the first month, I was getting check engine lights for transmission and low battery warning all the time. I took it to the dealership and explained what was happening, they were great as always. At that time they thought they diagnosed what was happening and fixed it , they said not to worry. But the issues kept happening and happening, in the 6 moths (May-October) I had the vehicle it had gotten 14 check engine light warning and the vehicle died on me on 3 occasions, twice while driving and once at work. On October 24th 2022 I had it towed from work to the dealership because once again it died, I called Hyundai Customer Care and said enough is enough I need a new vehicle this has serious safety issues this can't keep happening. On December 1st almost two (2) months later and whiteout the vehicle for those 2 months. Hyundai customer care made a decision we're going to buy the vehicle back and reimburse me for the rental vehicle I had and all the car payment a total of 7 at the time. Around that time I finally received a loaner from the Hyundai of Canandaigua, I really appreciated there efforts in helping me out. All I ever wanted was a 1 for 1 replacement for the vehicle , I really loved the vehicle when it worked and because I drive 100+ a day for work and Military along with driving my 3 Boys around it was perfect getting the great gas mileage. Once the decision on the 1st of December was made my case (#20660340) was sent to Cedrick Hill with the Auto solutions team, it was explained to me on December 5th in writing once I sent him all the necessary documents (the 7 car payments, the registration, the financial paperwork when purchasing, and reimbursement for rental vehicles along with a 30 Day pay off) the process would be quick. I sent everything to him the next day, I waited about a week to check with him to see how everything was going. At that time he said "Let me check my email" I hadn't had my vehicle for 3 months now and the paperwork was time sensitive I couldn't believe he hadn't looked in a week. He said it looks good I'll have an offer soon, days and days go by. I sent multiple emails looking for updates and called on several occasions going to voicemail either out of the office or busy on another call or working at home. I never received an email or a phone call back for 30 days. Until I called Hyundai Customer Care to complain about the terrible customer service, by that time I had already sent him another 30 day payoff and the paperwork for the additional car payment because it went over the initial 30 days and wouldn't be correct . He finally sent me an offer letter January 14 2023 more than 30 days after the initial request and a couple days after the phone call to Hyundai. The offer was incorrect of course, it had several discrepancies, the payoff was incorrect, the total amount of car payment was incorrect, the mileage was incorrect and the renal car reimbursement was missing. It was extremely frustrating because he had sent all the paperwork already and everything was still incorrect. I notified him by email and by phone that it was incorrect, I resubmitted the documents again to him the car payments, the rental car reimbursement and a new 30 Day pay off good until 19 February 2023 to include paperwork from the dealership. On January 25th after many phone calls and emails I received another offer and it was still incorrect!! I guess nobody proof reads them before sending them out, the calculations didn't add up for the total amount of car payment and the rental car was still missing. I again called him and emailed him that day with my issues, it's now February 1st. I have not heard from Cedrick Hill since then on my case (#20660340) it's been 2 months since he received my case and 5 months without the 2022 Hyundai Santa Fe PHEV now. I have gone without the vehicle for as long as I have had it at this point, I have emailed him and called him many times with no response. I'm really disappointed with the whole process and lack of customer service, I try feel as if I'm getting blown off at this point. How busy can one truly be to not respond for weeks at a time, I have to deal with this every day and it's becoming extremely exhausting. I'm working every day, going to the military (over 23 years in the Army now) and taking care of 3 boys. My suggestion to everyone get a layer it's not worth the headache trying to do it on your own, I did find out the fees from the layer can be reimbursed. hopefully this gets settled so I can move on and purchase another vehicle. Respectfully Joseph

Brianna T. helped us get a lease (Elantra) for my wife as well as a new vehicle (Sonata Hybrid) for…read moremyself. Her communication was good and she coordinated with the various departments to ensure we were happy with our new vehicles.

Took my Jeep in for inspection and oil change. They did an excellent job. Didn't try to sell me…read morerepairs I didn't need. They even touched up the dings on my door and washed the vehicle!!!

The worst experience ever. The salesman was cocky. They charged me for second key. Car NEED…read more BRAKES told me every thing was fine but 3 months later paying for brakes. Screwed up insurance. No title from jump. What a circus stay away. The worst ,,,,

My last car was a 2009 Kia Spectra which held out quite well, but it was time for a new(er) car. I…read morehad good luck with used cars and being from the Canandaigua area, there is an entire road where it's auto dealership after auto dealership. I wanted to find something different than what I've driven before; mostly 4-door sedans and grocery-getters. Passed by Auto Outlets and out front was a nice looking black VW Beetle. Not quite Herbie but interesting enough for me to stop in and check it out. I didn't start out with express interest in the car, but let them lead me around to take a look at what was in stock. Friendly and patient sales staff who made me feel like I was listened to and the buying experience was pretty much hassle-free. I was somewhat sceptical to go there based on some other Yelp reviews, but I took their review-as you should take mine- with a grain of salt. Especially nowadays, a used car dealership won't last long 'hiding' mechanical faults in cars, and so far, my car has been without major fault. 10/10 would buy from them again.

To update my review. After my daughter put out her review here, they contacted her stating they…read morewould like to fix this issue. So, where were they when we went in?! WITH not just us, but also family members AS WITNESSES to being kicked out politely, ignored & sent away with the engine problem that still has not been fixed by them or acknowledged regarding warranty etc. Her warranty was canceled without her notice even the loan company is questioning why we have had to go through all this with them! Therefore, they are suddenly acting like they care....shameful! When I say, we will sue for mental anguish, loss of work, danger to my grandchildren & my daughter!!!! What will they do next?! We expect this fixed or we will go as high as we can to make sure no one else goes through anything like this. I have lost a LOT of money due to this & so has my daughter...will they pay her for her loss of work?! For the mental damages?! For the fear it caused our family when the tire rod disconnected with my grandsons in the back seat?! They passed inspection while it should NEVER have passed. This is dirty! And NOW they respond?! We purchased this vehicle in 2023, it is now 2025 & they have done absolutely nothing but cause us anguish & anger for stealing our money from us. And hurting my daughter's career as, like anyone else, she needs a reliable vehicle to get to & from work!!! Will they actually FIX or REPLACE with a BETTER OPTION due to ALL our losses from a dirty auto dealership!!!! We will spread this everywhere until this issue is fixed!

Absolutely! Fantastic! We were traveling to Ohio and our car was having issues and they were able…read moreto get us in right away. They were so kind and bought us some dogs from Abe's they were delicious. Very kind people. Thank you! Had our rotors and back breaks replaced.

I have had dealings with three of the West Herr Dealerships (Webster, Canandaigua & Greece) and all…read morehave been positive. For me, they made buying a car a pleasant experience and I do recommend them. When I needed service they arranged for a loaner for me to get to work and they also have a person who will drive you home if needed. Hats off to West Herr Auto Dealerships!!

Just bought my second car from this dealer, and am very happy. I recommend asking for Jim Mastin,…read morehe helped me about 10 years ago and was honest, upfront, and gave me a great deal on my car so I returned and bought another car from him yesterday. I have used Cortese Ford, Van Bortel, and the one on Ridge Rd (it used to be Vision but I forget the name) but all 3 of those Ford dealers left me unimpressed and Cortese even left me feeling scammed. I should probably write a negative review but I hate doing that if I don't know for certain. Anyway, I live in Rochester, and for me, Shepard Ford is worth the drive, for fair pricing, easy shopping, and good sales, and service departments. If you're a Ford person, I recommend them.

Super disappointed after many years of taking my car to this dealership and working with them. I…read moremade an appointment almost a week in advance to get my transmission checked out after my check engine light came on and my OBD was telling me that I should take it in immediately. I came into the shop only for them to tell me that not only did their transmission guy retired, but that I could "take my car to another Ford dealership" seeing as how there was now a void in that part of the shop. This seemed like a mixture of poor planning as well as really terrible customer service. There was no assistance in getting me an appointment elsewhere, and there seemed to be a major disinterest in doing anything beside the routine oil change that was unnecessary in this situation. I am super disappointed in how far this dealership has fallen off.

I brought my 2012 Equinox in for service - as usual - a great experience…read more I also have had my 2013 Corvette in the body shop for minor scratch repair again a great experience. Matt. Shannon and Charlie attended to the scheduling and the requested repairs, great job and because of that I have recommended the Farnsworth Body Shop to another friend to have them look at his issues. Always a great experience with Farnsworth.

I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

Jack Bennett is the best. Would buy a car from him every time…read more No hassle clear and easy to work with

We recently purchased a GMC Sierra from Garber Randall in Canandaigua to tow our RV, and the entire…read moreprocess was the easiest we've ever experienced with a vehicle purchase. The staff was professional, efficient, and knowledgeable, making everything seamless from start to finish. Highly recommend if you're looking for an stress-free car-buying experience!

Nice, professional and down to earth group. I was 30 minutes late but they squeezed me in, and they…read morewere honest/friendly. Update: Brought the car in without an appointment this week - they took a quick look, made a quick fix, and didn't charge me either! It was awesome - these guys rock.

From what I understand, they do a good job in the actual repairs…read more However, I definitely feel like they judge and take advantage of customers who don't know better. Recently, I had my taillights replaced (the whole system) and I was quoted $200 for a new pair. When I came to pay, they denied ever saying $200 over the phone, and told me that it was $240 and that was it. I was prepared to pay $200 and labor, not $240 and labor. They did not call me to check if the new cost was okay, which in NYS is against auto law. You're supposed to ask customers if the adjustment is okay if it's over 10% of the originally quoted price. If I had bought used parts, it would have been HALF the cost. I only wanted new parts for their so called warranty. I wouldn't have spent $240 if I knew. It would literally be cheaper to have them take out the new parts and exchange them for the used parts, even including the extra labor. The first time I was here, I asked to get my taillights and brakes fixed. They ignored the taillights, fixed the brakes and managed to find several other "issues" to upsell me with. Honestly not a good business to go to if you don't know cars. They will screw you and your wallet. Recent update: The owner reached out to me and after a few emails, I did get a gift certificate to Trombley's (undoubtedly to try to keep me as a customer). I have adjusted to 3 stars because of this.

Geoff and his crew are fantastic. I've never had to take my car back for the same problem. ALWAYS a…read more1 and done. Truly treats customers well. Even has been known to do some complimentary services for folks I hate putting money in to cars but you won't chase good money after bad

Have done business with Uptown Tire & Auto for 20+ years. I hate to recommend any business to…read morefriends for fear of them having a bad experience but I've sent many people to Uptown and every one of them has thanked me for the tip. Geoff runs his business like they used to "back in the day" in small towns where everyone knows everybody. Long time customer or stranger to the area, you'll never have to worry. Most honest business you'll find anywhere.