After a miles of strange behavior but no warning lights, my car stalled out right at their driveway…read more(good timing!) Everyone was helpful, they added oil at a very reasonable price, and got me on my way. If I lived closer, this would be my garage.

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience

I have to say that Castilone Dealership is rated #1 in Western New York…read more.... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact…read moreproblem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!

My very young (30 yr old) friend was suddenly carless when a driver ran a red light and clobbered…read morehis 2004 Chrysler 300. He turned to me because I know a lot about cars and he trusts my opinion. A few months ago, used cars were in short supply. Now, there is plenty of inventory. My friend did not want to purchase from an individual owner because he worried that if something went wrong with the car right away, he would have no recourse. I thought that was smart of him. My friend spent hours searching the internet for a car. He lives in Lockport and works in Tonawanda, and wanted a Subaru or other 4wd car to make things safe for his commute. Another smart choice on his part. We went to two Lockport car dealers and test drove 4 cars there. Then I drove him to TwinTon. My friend had found a Subaru and a Toyota, both 5-speed cars, which he wanted. We were greeted by one of the two brothers who have taken over this very long-standing dealership. Chris was our sales person. He let my friend test drive both cars he was interested in. Both were excellent, but the Subaru was the winner. It had brand new struts, rode like a dream, and had lots of power. The asking price was very close to the Kelly Blue Book value, which seemed reasonable. There was some heavy wear and tear on the driver's seat, for which we asked for a little better deal. Chris agreed. Chris made sure the car was clean and had a missing fender liner installed as we waited. They took care of registering and inspection right there on the spot. No financing was involved. The entire transaction went smoothly. There's a 30-day 1,000 mile warranty. It's been almost a month, and so far no major glitches. My friend absolutely loves his new car. I don't think we could have asked for a smoother, nicer transaction. BTW, the dealership is now run by two very nice brothers and their mom. Their grandfather was there, too. This is the opposite of a fly-by-night operation. This family has been in business now for generations!

We bought a 2006 Chevy colbalt for my son and I have to say the family is awesome. Any issue they…read morestand behind there cars. The turn around was literally 24 hours. I would recommend any one to buy a car from Twin Ton.

I love the staff!! They are so friendly and the inventory of vehicles are close to being brand new!…read moreThe price is crazy cheap!! Just an amazing experience!! If you are looking for a vehicle, check out Crazy Cheap Cars!!

Deceptive advertising campaign regarding pull-tab "game". They validate every negative opinion…read moreabout used car sales persons.

Really appreciate the "assistance" attitude rather than high pressure. Third vehicle in five years,…read morethis is first SUV type as these old lady legs had trouble exiting low sedan. Tyler was very engaging.