It can be hard to find an honest mechanic, but look no further. These guys are great and Rod isn't…read morejust honest, he's genuinely interested in cars and that is just one reason that he is so good.

I got an oil change, a new air filter, and a tire rotation and I was out in less than an hour. Plus…read morethey charged me less than the dealer would charge me for just the oil change. Friendly people and fast service at a good price. Plus, unlike the chain across the street, I can trust them not to strip out a bolt or something similar.

My husband and I have been doing business with Big O tires for over 20 years!…read more My husband had the tires rotated on my truck and i brought it back today to have it torqued. When I walked in the door there was one customer seated and no other customers in the store. Nobody acknowledged me, an employee was sitting behind the counter and did not even look up from her cell phone, the other employee saw me but did not acknowledge me, he went out the door after another customer, another employee came from the shop and at least made conversation, when the employee that went out the door after the other customer came back in, the other employee sitting there staring at the cell phone finally asked what I needed. Bullshit customer service! I cant think of one reason to come back to this business. Especially when there is a TJ Tires right next door.

This place checked the air pressure on my tires at no cost! This darn rental has been lighting up…read morelow air but as much as I tried I couldn't air the tires just right. Thank you young men at TJs. Now I can safely make my trip to Zion

I've had to get two tires replaced within the last three months. TJ's warrantied each tire both…read moretimes since I bought four new tires the beginning of the year. They always have the tires in the shop when they say they will. They have friendly staff, the prices are fair, and I always feel like they care about my business.

Worst repair guy ever. He never returns phone calls and he has had our vehicle for over a year…read more Every time I stop by (because he doesn't return phone calls) he says oh right I'll get right on it and call you but never does.

Janice, Guy and Gunner were great to work with. I was stranded in the middle of no where and they…read morewere able to tow me within the hour of the request. It was also a holiday and they stayed after their opening hours for me. With that said, they knew I was distressed about money and were able to recycle parts. My car was ready within 3 days, we shook hands, we shared stories and they were incredibly personable. I hope people keep in mind how rare it is to have a family owned business and to still be graceful in stressful situations. Lastly, it is in the middle of nature and limited resources, it is hard to get things in a timely fashion. Honestly, I was excited to get cold water in this town. Thank you folks for being warm in a hard times and getting me back home safely.

I would give negative stars if I could. I was driving a car with Wisconsin plates. Car broke down…read moreon the highway. Had it towed. Took 18 days to fix my car. Charged 253 dollars, plus a 25 fee for gas, to tow my car 10 miles. Not the $140.00 I was expecting. Need my car ASAP. I asked for a quote for repairs. After calling and getting no information for a week. I called and was told that I owed an additional 200 dollars in parts and labor. But none of those parts solved the problem. They would continue to look. They called to explain that the timing belt was bad. I gave permission to replace a belt, they installed a "Timing Belt Kit" and a new water pump. Cost over a hundred more than the quote. Didn't find that out until I got the bill. Was informed that the brake calipers needed to be replaced. Car is unsafe, need my car ASAP, gave permission. Got the call, the car is ready. Went to get the car, paid my ridiculous bill. Didn't make it far before I realized that the brakes were bad. Almost rear ended someone. Called to ask for assistance. Was told to drive 20 miles to the next town and have them look at them. Because, "Everyone is going home early today, it is Friday." Called the owner. Owner says that their nephew will be able to assist me. Return for additional assistance. Two employees are still available, I call them tall guy and short guy. Nephew is not yet there. Tall guy goes under the tire with a razor blade and asks short guy to hit the brakes. They repeat this for both tires. Brakes still "squishy." Brakes should be "fine". But there is a massive oil leak. Open the hood for closer inspection. They blame it on a loose oil filter. short guy has tightened the filter. Should be fine. They recommend complaining to the people who changed my oil. Tall guy gets me 2 quarts of oil. One for now, one "just in case". I notice a part that is loose. Ask if it should be loose? No. That is my distributor. Tall guy quickly adjusts my distributor by hand. Closes the hood and tells me that I am good. I am so ready to be done with this. Hop in the car and start the engine. The idle is now higher than I thought was possible. Mechanics return quickly, as the noise is incredible. Tall guy re-adjusts the distributor again. Idle sounds much better. I am good to go. Hop in the car and get the hell out oh there. Hit the gas as I leave the lot, car does not accelerate. Return to the lot again. Tall guy again adjusts the distributor. Sounds o.k., little high. Ask him to test drive it. He drives down the road. Nephew arrives. Tall guy returns with the car. Nephew, tall guy and short guy discuss whoever installed the distributor. Short guy notices smoke rising from the brake. Nephew looks at the brakes, pokes them with his multi tool, they move. Should they do that? Apparently not. Nephew asks me to move the vehicle behind the shop. I do so. Nephew quickly reassures me that while he is not a mechanic, he is better than the other guys. Is there a mechanic available, I ask? He is not available, plus he isn't any good. Nephew jacks up the car and removes passenger front tire. I am missing a Lug Nut. I had a full set when I dropped the car off. They do find the missing Lug Nut, it was on the ground near where the car was worked on. Nephew inspects brake and caliper. Brake caliper has not been installed correctly. Nephew corrects this problem. Calipers still wiggle on the rotors. Should they do that? It happens with cheap parts. Nephew looks at but does not remove the tire from the drivers front side. Pokes caliper with his multi tool. It wiggles. Should be fine. Points out that I have a lot of oil spilled from the oil filter. I should talk to the guys who changed my oil. Nephew then bleeds the brakes again. Has me help him. Takes much longer this time. Brakes actually feel close to normal. I still have concerns, but I have got to go. Arrived at 2 PM, drove away at 6 PM. Drove the 45 minutes to home. Stopped at the place that changed my oil. Massive oil leak. Not from the filter. Almost no oil left in the car. Car still needs repairs. To summarize: Installed the brakes incorrectly. Installed the distributor incorrectly 3 times. Forgot to re-install the parts they removed. Replaced parts that did not need to be replaced. Let me drive away with faulty brakes. Told me they could not help me when I called about these problems. (WHY you ask? Because they do not have a mechanic on staff. Good to know that I was paying through the nose for guys who aren't actually mechanics to work on my car. Just some guys who know some stuff.) Missed an obvious problem. Referred me to another mechanic to resolve the problems they caused. Charged me over $1100.00 for a $300.00, fix. Then to fix the problems that they caused, is going to cost me a fortune.

We absolutely do NOT recommend bringing your business here. They are incredibly unprofessional and…read morewill rip you off! We live a couple of blocks away and needed some help with a 1" weld on an old Jeep exhaust, I stopped in and asked if their welder could help us out real quick. Derrick and Patrick seemed very helpful at first, then 5 hours later the 1" weld is almost done and the unprofessional-ism came out. Not to mention they were there rudest to my wife as I asked her to pick up the exhaust. The never gave me a price, a warning on cost, nothing. They just kept my part and told us that it will be $180.00 or nothing! I told them it is a $20.00 part and asked if there was something we could do? "Nope" and that was it. Stopped in for a 5 min fix and had my exhaust stolen. We will do everything we can to warn as many people as possible about this , do not go! If this is how they treat locals, I cant imagine how they treat everyone else. Hope this helps, Ryan

claimed i owed the 12.000 dollars.another truck repair company stated the job should have been an…read more800 dollars.because of this company i lost my truck .