After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

I needed help troubleshooting a breaker/possible wiring problem. They responded to the Yelp notice…read morenearly instantaneously, scheduled for the next day. Kyle was on time, fixed the problem, along with a couple of other things I asked about. All in all the ideal experience.

Call Paul Brother's FIRST!…read more I had an issue with my furnace so had another company come out to fix. After getting it running, the technician gave me 3 options that ranged from $1700-$15,000 to get it repaired. I opted for the "basic" repair which was cleaning out 2 vacuum tubes for $260 (@#%$%@#). I called Paul Brothers and after some inspection, Scott determined there is is nothing that needed immediate attention. He also gave me some troubleshooting tips should I have issues in the future. I appreciate the professionalism and integrity that his company demonstrates. I'll be calling them if I need anything in the future.

Paul Brothers is amazing. Our AC stopped working and they made it work to come out right away to…read morecheck it out. Derrick did a DEEP dive into what may have gone wrong and vetted every possible thing before identifying it was a compressor problem. He was so thorough in thinking through options in a way that would be the best solution for our specific house and situation. True pros through and through. Don't look anywhere else!

The best HVAC Lehi Utah has to offer. I mean it. Not only did they save us a fortune on a…read morereplacement furnace (another company insisted we needed one and used scare tactics to push us to do it), but they also diagnosed the issue and provided a stopgap solution while we waited for parts for an HVAC repair. My family just moved back to Utah from California, and the cold Utah winter would have been rough if they hadn't come quickly over the holiday weekend. If you're looking for an incredibly valuable and relationship-oriented business, these guys are the pros, and you won't regret calling them.

Will was amazing! Easy to work with! We are so happy with the beautiful installation he did at our…read morehouse! We highly recommend Monarch Air and will be using them in the future rebuild/renovation of our home!

I've reviewed Thompson's Comfort Connection (TCC) multiple times here over the 15+ years I've been…read moreon Yelp, and have always given them top ratings every time. And after a four-year period where everything has been running great, I had to have TCC come out again to check on my 17-year-old Amana high-efficiency furnace and the blower that brings in fresh air to the burners and exhausts combustion gases to an outside port along our front wall. That fan was running but cycling on and off, and we could smell some gas there at the exhaust exit panel outside. One quick email on Sunday, the 7th, and Austin from TCC arrived Monday morning to check out our issue. After disassembling our "inducer" motor/blower (a small fan in a gas furnace that creates a draft, pulling in fresh air for combustion and exhausting dangerous exhaust gases out through the flue) housing, Austin found the problem. After 17 years of use, the blower housing drain port was clogged (spider nest? dirt? both?) Austin cleaned it all out and flushed all the rubber drain tubes as well (which were also pretty gnarly), and that fixed it! All back together and running great...and the inducer blower now stays on and runs great. We're back in business on a solid 17-year-old Amana H.E. furnace! Five stars for prompt service response, fair pricing ($287 out the door), and a pleasant, professional, and communicative repair technician...Austin. Solidly recommend TCC, and ask for Austin if you can! Five Stars! P.S.: My neighbor across the street called me the next day and said that "...her furnace has just stopped working. Who would I recommend?" I didn't hesitate to recommend TCC...and they were there later that day. Their technician replaced their main furnace blower motor at a fair price. Two happy customers in three days.

Cole showed up on time, spent the actual time to address the issue, talked with me about it, fixed…read moreit, and left no mess. Thanks Cole!

did a great job for un on a remodel we had going on. Did great job and super fair. Was asked to…read morechange a few things and had no problem with what needed to be changed.

Quotes for gas, furnace, for air-conditioning. Custom ductwork, installation, and removal of old…read moreunits. Troubleshooting and warranty work.

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

I am writing this review in hopes that it saves others from being taken advantage of like they…read moretried to do to my 89 year old mother. Gage, their "14 years of experience" supervisor, came out to do a complimentary check of her furnaces. Mom has two furnaces, side by side. Gage changed the filter for the downstairs system, and said the upstairs one didn't need changing. Clearly, he was aware that there were TWO furnaces in the house, as he checked them both and they are side by side, and so, as the experienced person that he is, should have been aware that there was likely two duct systems. Mom then inquired how much it would be to have the air ducts cleaned and sealed. Gage quoted her the price of $3280 to clean out and seal her air ducts in her home. She said she wanted to think about it so he left. Later she called and said she wanted the service done and asked for the $3280 quote in writing. It never came. However, Gage came back to do the cleaning and as he was working he told mom it was going to be DOUBLE the price because there were TWO duct systems. Mom objected, pointing out that he knew-- or should have known-- that when he gave her the quote-- obviously because he knew there were TWO furnaces. He tried to say that he hadn't noticed there were two, and then went on about how he had to pay the other employees $2000, etc. He talked to her for about 40 minutes, trying to get her to agree to the bill of $6560. She wouldn't accept his excuses for doubling the bill. He stopped after doing the upstairs ducts and left. Mom then got texts and phone calls from Scott Hale telling her that she owed them $3280, and that someone was coming to the house to pick up the check from her. She called their customer service, and explained the situation-- that Gage had given her the quote of $3280 for the whole house, and that he had only done half the work. She then got two invoices sent to her, both for $3280. She thought they were just duplicates. However they were apparently for the two systems. She was notified someone was coming to finish the work downstairs and collect the money due. She told me the whole saga because she was extremely upset and anxious about what had happened. She hadn't slept for two nights. She felt like they were trying to rip her off. She didn't trust Gage to be honest with her. She was worried they were going to insist she pay the $6560, which she was not agreeing to. She said she was only willing to pay the initial quote to her of $3280 for the whole house. My husband put a call into the company. The customer service person was pleasant and said she would look into it. Then Gage called and said he would give mom a $300 discount for the second bill but that was it. Mom refused to pay the doubled price. Just to end the ordeal, she agreed to pay $3280 for the half job they had done and just didn't get the downstairs ducts cleaned. Even after all that, the company was insisting on sending someone to her home the next day to collect her check. She refused to allow them to come. She was that mistrusting of them. She mailed the check instead. I echo many of the reviews here--- don't use this company. Don't let your parents use this company. They are not trustworthy. They are heavy-handed in their treatment of older people. I just wonder how many other people have been pressured or tricked into paying DOUBLE the quoted price because Gage the supervisor "didn't notice" there were two duct systems when giving the quote. It sounds like a sneaky scam. Watch out! And if I could choose zero stars, I would. Crazy that they have three 5 star reviews posted on their website. So misleading.

I really like this company. We had them out on Thanksgiving Day 2018 for an emergency visit because…read moreour kitchen sink had stopped up. So I decided to call them to do a preseason tune-up on our A/C. Justin K was the tech who came out. I was very impressed with his knowledge and he took the time to explain a couple of things to me as well. I took the annual service plan which is really nice. The previous HVAC company we used for five years didn't have a reasonable preseason tune-up price or annual service plan. Justin came within the time frame Black Diamond had given me and they kept me up-to-date on the day of service via both phone call and text message. Justin also put the covers on his shoes when he came in the house and I appreciate that as well. My son has used Black Diamond since 2016 when he bought his house in SLC and he has been really happy with their service, too. So I did check Yelp before calling them, but I had first-hand knowledge that they do a great job with fair prices. I'd also like to compliment the people who answer Black Diamond's phones 24/7. They've always been very helpful and friendly. I appreciate that, too! Thank you!

Watch out for these guys. I had them come out to do sediment removal and service for a 5 year old…read morewater heater. When the technician arrived, he said it was clogged and had gone bad and needed to be replaced. The technician told me he checked and the warrantee expired a few months ago. He quoted $4,082 to replace it. This seemed high, and after doing my own investigation, it is STILL UNDER WARRANTEE for another year for full replacement, and even if not covered would be half their quoted amount to replace.