Deans scheduled me promptly with a date and window of their arrival time. Jacob texted me and said…read morehe could arrive earlier than 1PM and if I was available for that earlier time slot. Yes! Of course! Thank you for a good job!

ZERO ACCOUNTABILITY from this company. It makes sense after reading the experience the poor lady…read morehad after a tech killed her cat. This company ripped out my fence with no permission to access a shut off for a neighbor. The fence still has not been fixed and they just left it in pieces on the side of my yard. I was away at work getting ring alerts of people walking up and down my driveway and pulling apart my fence. To top it all off my pregnant wife came home to the water turned off. The company was closed and I had to have a neighbor come and turn my water main on while I was still at work. I've used this company twice and both times felt they overcharged for the material they used and the work was sloppy. Do your research plenty of other companies in the valley who do great work.

Way overpriced. I had a $900 service bill from them. They justified it with "the cost of doing…read morebusiness " I'd give them no stars if I could

Great experience with this company. We had a problem with the cooling system in our wine room. They…read morecame out and diagnosed the problem and fixed it. Andrea was very professional and accommodating. Zane, the technician, was polite, respectful, and knowledgeable. I would highly recommend this company to anyone who has HVAC and or refrigeration issues.

Technician was reliable, honest and professional. Was able to get repair done in a timely manner…read more It was greatly appreciated.

After a heavy rain, I noticed water running down the door frame in my backroom. I looked up at the…read moreceiling and it looked wet. I poked my finger up there and it went right through. I had a roof installer come over and he could not detect any issues. I then called The Zone. They came out in a few hours. The technician was very nice. He quickly found the problem. The base upon where the HVAC sits showed a crack running vertical top to bottom. His solution: Replace the base which would require lifting the unit and disturbing the composite shingles, possibly breaking some in the process and definitely the good seal they currently have to the base. The price: $1,100.00 I suggested to the tech that I might just fill over the crack with some silicone. He countenance I saw involuntarily drop at my suggestion of this. He replied: that I might not be able to reach the crack where it terminates at the top of the base. On to my own efforts, I blobbed some silicone over the site. Upon closer inspection, the crack wasn't a crack at all but was actually a seam. I discovered some old hardened sealer that had obviously failed over time. The repair was put to the test today after a heavy rain. I looked up into the now large cutout hole in the ceiling covered by plastic and everything is dry. It appears I have saved on paying out for an expensive unnecessary repair for the cost of 25 cents worth of silicone. I won't be going with company anymore for future problems with my HVAC. I feel like this is a bit of obvious up-servicing to gouge a customer for the sake of making money. Very Disappointed. Most folks wouldn't have cared or felt comfortable climbing on top of a roof to see for themselves. The majority would have simply resigned to accept the tech's opinion and then had to figure out a way of how to come up with $1,100.00 for an unnecessary repair job.

This is the most incompetent company ever. Their technician came out and took the repair order…read moreback to the owner who went on vacation and never gave the info to the home warranty insurance. Of course I don't find this out until a week later when I call to get an update. I was told that it would be five business days for the part to come in. After waiting another week and not hearing anything I call back and get told that they ordered the wrong part and that it would be another five business days for the correct part. I've been dealing with this place for over a month and when the part finally does come in they tell me the soonest appointment they have is 4 days out. Are you kidding me!? After all the failures on their part we still get put at the end of the line! Avoid this company at all cost.

Had two more consecutive occurances where i had called Polar Air and they were available same day,…read moreagain, arriving EARLIER than their timed window. First time was to my own house where the furnace/fan unit wasn't running but outside condenser unit was. Issac had arrived with someone whom he was training so he walked them through the diagnosis process and repairs of replacing the control board. Second time was at my friends house on a weekend afternoon, where she noticed her temp was gradually going up. When i looked at it, noticed outside condenser unit wasn't running. Again, they arrived earlier than timed window. Coincidentally, it was Issac AGAIN (but alone) and had replaced the capacitor. He quickly checked the voltages of everything to make sure everything was running optimally AND checked the health of the other unit as well. HIGHLY HIGHLY recommend this place after 3 AMAZING experiences with them. Always super nice and fast to respond.

Recently, noticed my upstairs wasn't cooling down as usual so based on my first positive…read moreexperience, I immediately thought of Polar Air. Called them on a Sunday mid-day and was able to get the same day (that evening) appointment for someone to take a look at it. The fact that I can count on them for same-day service is really important to me and the fix was like 15 minutes, and the technician was also really nice. Overall positive experience, again, and the upstairs AC has been working great.

Mr. Arzate did an amazing job. He was very respectful and knowledgeable. He not only worked very…read morehard on installing a new AC, but also kept us involved in the process . He let us know every step of the next phase. He had very good attention to detail and make sure that we were comfortable while installing the new unit . Mr. Arzate cares about his clients. I'm glad I chose him for this important job. Mr. Arzate is very experienced in this industry and I'm glad I chose him to do this job.

Although I decided to go a different route and do the install myself, Jose was very professional,…read moreon time for the estimate, and very knowledgeable. Jose did not try to pressure me. If I had not decided to do the install myself, I would have went with Jose's business.

My AC went out last year. However, money has been tight, but I recently made some money doing some…read moreside hustles so instead of spending my money on treating myself, it was time to get my air conditioning fixed because the heat was insufferable. Hence, why I haven't been yelping as much, since I spent a lot of $ getting my ac fixed. I was referred to Emilio by my friend Mary. They gave us a quote to come evaluate. After the evaluation, they provided us with a quote and let us break payment in two. They responded and came to fix the unit right away. The blower motor blew out and gave us a warranty. They did such a good job that it is too cold in my house now. Lol.

These guys have saved me several times. At my previous house, Lees Air came out and told me it…read morewould be "$4k to just put a bandaid on my AC" and that I should "consider a $20k replacement". Thankfully I got a second opinion with West Coast and they fixed my AC for under $1k during the heat of the summer. Then they just did a full AC/furnace replacement on my current house, which is an older house and had a terribly old AC/furnace. They did such an incredible job. The whole process was awesome. They double checked everything prior to getting me a quote so there were no surprises, they went over everything prior to and let me know anywhere where there might be extra charges, they were awesome during the install walking me through everything, super neat while they did all their work, very quick considering the amount of work they did. And the quality of everything they touched is amazing, they really care about their workmanship. I'm just so please with everything they did outside around the AC and in the furnace closet. It's just 1000x better than what it was.

staff was friendly and Installation mostly went well. A promised main panel upgrade was not done,…read morestating the power company wouldn't approve the upgraded panel. 4 years later the company is out of business With no recourse for the remaining installation warranty

The installation in 2020 was well done. It has worked perfectly until yesterday…read more Funny, I got a call from Bland last week informing me they were gone. I checked my emphasis report and it seems something has gone away. Rather than a smooth curve of energy production, the power production report was highly erratic with a porcupine like of spikes showing high and low energy.