After a heavy rain, I noticed water running down the door frame in my backroom. I looked up at the ceiling and it looked wet. I poked my finger up there and it went right through. I had a roof installer come over and he could not detect any issues. I then called The Zone. They came out in a few hours. The technician was very nice. He quickly found the problem. The base upon where the HVAC sits showed a crack running vertical top to bottom. His solution: Replace the base which would require lifting the unit and disturbing the composite shingles, possibly breaking some in the process and definitely the good seal they currently have to the base. The price: $1,100.00 I suggested to the tech that I might just fill over the crack with some silicone. He countenance I saw involuntarily drop at my suggestion of this. He replied: that I might not be able to reach the crack where it terminates at the top of the base.
On to my own efforts, I blobbed some silicone over the site. Upon closer inspection, the crack wasn't a crack at all but was actually a seam. I discovered some old hardened sealer that had obviously failed over time. The repair was put to the test today after a heavy rain. I looked up into the now large cutout hole in the ceiling covered by plastic and everything is dry. It appears I have saved on paying out for an expensive unnecessary repair for the cost of 25 cents worth of silicone. I won't be going with company anymore for future problems with my HVAC. I feel like this is a bit of obvious up-servicing to gouge a customer for the sake of making money. Very Disappointed. Most folks wouldn't have cared or felt comfortable climbing on top of a roof to see for themselves. The majority would have simply resigned to accept the tech's opinion and then had to figure out a way of how to come up with $1,100.00 for an unnecessary repair job. read more