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    Vortex Heating and Air

    4.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Vortex Heating and Air

    HVAC installation or replacement

    HVAC system repair

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    6 years ago

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    Zone Air Conditioning - Zone Air Conditioning

    Zone Air Conditioning

    (6 reviews)

    After a heavy rain, I noticed water running down the door frame in my backroom. I looked up at the…read moreceiling and it looked wet. I poked my finger up there and it went right through. I had a roof installer come over and he could not detect any issues. I then called The Zone. They came out in a few hours. The technician was very nice. He quickly found the problem. The base upon where the HVAC sits showed a crack running vertical top to bottom. His solution: Replace the base which would require lifting the unit and disturbing the composite shingles, possibly breaking some in the process and definitely the good seal they currently have to the base. The price: $1,100.00 I suggested to the tech that I might just fill over the crack with some silicone. He countenance I saw involuntarily drop at my suggestion of this. He replied: that I might not be able to reach the crack where it terminates at the top of the base. On to my own efforts, I blobbed some silicone over the site. Upon closer inspection, the crack wasn't a crack at all but was actually a seam. I discovered some old hardened sealer that had obviously failed over time. The repair was put to the test today after a heavy rain. I looked up into the now large cutout hole in the ceiling covered by plastic and everything is dry. It appears I have saved on paying out for an expensive unnecessary repair for the cost of 25 cents worth of silicone. I won't be going with company anymore for future problems with my HVAC. I feel like this is a bit of obvious up-servicing to gouge a customer for the sake of making money. Very Disappointed. Most folks wouldn't have cared or felt comfortable climbing on top of a roof to see for themselves. The majority would have simply resigned to accept the tech's opinion and then had to figure out a way of how to come up with $1,100.00 for an unnecessary repair job.

    This is the most incompetent company ever. Their technician came out and took the repair order…read moreback to the owner who went on vacation and never gave the info to the home warranty insurance. Of course I don't find this out until a week later when I call to get an update. I was told that it would be five business days for the part to come in. After waiting another week and not hearing anything I call back and get told that they ordered the wrong part and that it would be another five business days for the correct part. I've been dealing with this place for over a month and when the part finally does come in they tell me the soonest appointment they have is 4 days out. Are you kidding me!? After all the failures on their part we still get put at the end of the line! Avoid this company at all cost.

    Vortex Heating and Air - hvac - Updated May 2026

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