I wasted so much time here and still didn't get what I needed. Extremely unprofessional staff and…read moreunderstaffed always.

Great experience there. The sales associate at the front desk was great. He quickly fixed my son's…read moreguitar string and was very helpful with the questions my son had. Will return for sure!!

Jessica strikes again is today's headline. She hand picked me a Martin 000-28 vintage and I have…read moreto say in my 50 years of playing it is the best acoustic I have ever touched. She said it was a good one and she was right on. It's balanced, loud, and sounds like a good old vintage guitar should. I have played quite a few of those too but this one is a cannon. Jessica is always on top of her game and really knows her stuff. She has a great ear and feel for picking exceptional instruments and is very nice to deal with. Shes definitely my go to guitar gal. Thanks Jessica, Shane

I bought a 2001 Fender 1969 custom shop Stratocaster from them and the overall description on the…read morewebsite was accurate for the most part. There was a ding on the neck near the headstock that was not disclosed nor was a ding on the side disclosed. Had I known about the neck one, I probably would not have bought the guitar. But I'll live with it. Since I left this review, the Music Zoo reached out to me to remedy this situation and I am 100% satisfied with the remedy and them now. And I increased the rating to 5 Stars!

Great service, selection and value. They had 2 guitars in stock in 2 different colors so I was able…read moreto compare them and play them. I purchased one ie a PRs. Brian helped me on the phone and set the guitars up before I played them. I've been to this store before when I lived on Long Island. I drove from New Jersey at least 90 minutes each way. I ran into an issue with Affirm when I got there. Mike one of the co-owners got me even better financing! I went home with a beautiful work of art se custom 24-08 in charcoal cherry. Great customer service. I'm sure I'll do business with them again in the future.

I absolutely love this place, everyone I have met here is honest, kind, and patient, and the…read moreenvironment is very chill and cozy. I bought my first guitar with them and have been taken classes for a while and can't say I've had any issues with anything. I've continued to buy things from them and don't see a reason to go to any other place, I also truly appreciate the discounts and ability to negotiate since guitars and amps can get pretty expensive. All in all a great place to go to for the great customer service and great gear.

Great shop, great owner. They take care of clients the old school way..with personal care and…read moreservice. I have some health issues and it's dificult traveling, it's hard for me to take long drives and stuff. The owner will regularly deliver guitars to my home in Queens. for no charge, he goes out of his way to hand deliver me gorgeous new guitars. I have had only all positive experiences with Monster music for so many years. After buying at least 20 guitars.. I started buying guitars from them 5-10 years ago and they are still the only local shop I support. Owner is super cool, and super honest about how he describes his vintage gear. Just got another gem from them. I had to write a review and express my gratitude.

5 days ago New STAY…read moreAWAY Teachers quit constantly due to lack of being paid . This business is being investigated by the Department of Labor and other enforcement entities. One of my children worked here and was treated horribly.I literally had to protest outside the building to get her late paychecks after she finally had enough and quit. The owner then slandered her citing that she left due to medical issues and left him in a lurch. A total lie. We recorded him threatening her when she went to get her paychecks. He threatened 2 other staff members in a similar fashion ... All of this has been reported. We are hoping for swift action but relying on the community to open their The owner took $10,000 from me several years ago as a deposit for a corporate event that was never held for my business. I can't get it back. He decided it was a loan? Then he decided to treat it like a store credit so long as my child took lessons there. When I said I wanted merchandise instead of lessons he called the police and refused to honor the credit at all. Crooked as can be. Honest reviews are being supressed by Google! Check the local FB

My daughter absolutely loves Miss Bella. She is the best teacher for piano and vocal classes. I…read morehighly recommend her. The staff is very friendly and accommodating.

Hi my name is Zack and I take piano lessons. My teacher Sameer is so nice and he is very helpful,…read morelike if i get a note wrong he reminds me that that note is wrong. You should be his student, he is so good at piano. I also take electric guitar, My teacher Al is very nice and he does very cool things on the guitar. Al is the best guitar teacher. You should be his student too.

This is the place to get all of your instrument rental needs! We rented my son's cello here for the…read moreschool year and extended it through the summer. He started at a 3/4 size but it was slightly too big after a month or so on playing on it, and they easily switched us to a 1/2 size. Awesome! Everyone who works here is beyond friendly and helpful. Recently, my son accidentally broke the bridge on his cello. I called, thinking this was going to cost $$$ but it was covered under our rental agreement! Whew! Luckily my son wasn't going to forgo some allowance to chip in on this. I dropped it off mid-morning and it was ready the next day. I brought in the broken bridge and the guy working there (I forget his name!) custom made a brand new one. If you want friendly and reasonably priced rentals, this is the place to go. They also have lots of instruments for sale - string, keyboards, guitars, ukes - anything you need! And you won't find nicer people anywhere, of that I'm sure.

Had my bass fixed here. They hooked me up. Such a cool spot, staff is really friendly and nice…read more Awesome selection of instruments. Highly recommend A+++++

My son played violin wonderfully with Paul effman! They went to his grammar school for years but…read moregood old covid came and they can no longer come back to his school due to " breath " " covid risk" and their enrollment was too low to return. I paid nick privately for a few months in 2020 but my son was ready to return in person. Id recommend this school, but I hate how they let go of nick. They told me before even tellimg him! I enjoyed his style, as I watched some instructors having children play for concerts and all of them were flat. Id focus on physical energy. If that is there, then no 9ne will notice the quality of the tunes. I know as a ballerina of many years and strong, that faking it will always cover up a mistake or subpar performance.

These guys are amazing. I am an adult beginner in saxophone and I bought a Yamaha from them. They…read morewere helpful, responsive, gave guidance on things I would need to get started, recommended places for lessons near where I lived, threw stuff in (for free) that I would need but didn't ask for -- excellent place to do business.. Also - shipping was reliable and quick.... Very satisfied.

I came here to drop off my bass for repair. I'm not even a full bass player yet, still very much a…read morenewb with only 5 to 10 minutes of practice time most nights or days a week since getting the bass. But I've had bass issues like needing to replace the strings already and having to fix the input jack on the bass. They were very nice here and had the bass done quickly. I like to support local music stores so if one of my friend's doesn't end up starting his own music repair business I'll probably come back to universal to give them business and money.

I love this place. Gordon is amazing. Work with him. Never could you meet a more nice person…read more Tune-ups are always included in the rental prices and he is very patient. Whenever I've had an issue, he has always been helpful! I highly recommend Universal Music Instrument!

Very kind and knowledgeable people who have been very supportive of me - an adult learner. I've…read morerented instruments from Laconia in each of the last couple of summers and they've been nothing but encouraging and helpful. When I finally got my own flute and sax, their tech cleaned it up and got me going. I've since been in and out of the store for accessories and what-not, and it's always been a pleasure to see them.

Unprofessional, poor attitude from owner. Vocal coach not experienced. Waste of time and money…read more Would not recommend.

My family was very happy with the service we received here last week. Our original intent was to…read morefind a rental violin for Kid2, as well as see what they might have in stock for kid1. Upon entry we were greeted by Omar, the store manager. He immediately sized my daughter, and went to the stock room to find a few that were her size. For a full school year rental of a junior violin, the cost was $90 + $20 service fee (tuning cleaning) + $5 rosin, a total of $115 before tax for 9 months rental ( End Sept to End Oct). Additionally, there is a grace period of 10 days after the final June 20 contract date that you can return the instrument without penalty. That takes a little bit of stress off our backs to rush to the store for the return. Given that Kid2 had never played the violin, but now needed one for school, I appreciated Omar's knowledge and feedback on things we needed, and unnecessary, there was never any pressure or upsell here. Meanwhile, another staff member, Ricky, was patient with Hubs and Kid1 as they were perusing the guitar section. While the store had a nice variety of full size acoutic & electric guitars, they only had 1 type of junior-size guitar ($79 in 2 colors, red & blue). Both Omar & Ricky were very patient with all my questions, and even allowed me to see what they had in stock when I asked about accordians (which, FYI, they generally do not carry new, and they only have old accordians in stock to sell AS-IS). We were happy with the service we received at this store. Highly recommend them if you're in need of a rental instrument, especially for kids.

As I walked in, an associate greeted me right away and ask if he could be of any assistance. I was…read moregiven a catalog to show an alternative for my request- it is for an alto sax reed (mouthpiece). It is not currently available at their store. They could order it for me but it won't arrive to the day I need it. The associate explained to be the difference between the two. He suggested to me to ask my brother if what they have can be an acceptable replacement. He mentioned what's available in their store and the price for the piece. It was a direct to the point service. Friendly and knowledgeable staff. The store has a good old fashioned appeal. I wish I could browse what's in their store and stay longer for today. I am seeing myself coming here again. Good location. Metered parking in front of the store.