Took our teenage daughter in to purchase her college clarinet. We had made a prior appointment, and Crystal had the horns set up and ready. Our daughter spent two hours testing horns with NO intrusion or hard sells from anyone. Crystal spent at least twenty minutes, once we made our selection (no questioning to make us second guess the purchase, even though MUCH pricier horns were tested and available to us), explaining care and maintenance, warranties, etc. This shop is amazingly custom for any musician. It's not, in any way, "big boxy." Though we are musically savvy parents, I can see just from the entire experience, that staff considers that these purchases are not small ones, emotionally or monetarily. They give the entire experience the reverence it deserves. We thought we'd be testing horns at various locations for weeks. Thanks to Crystal and Wright Music, this was a one-and-done deal. The sticker shock for us as parents was offset completely by the wonderful staff at Wright. Thank you, Crystal! read more