I couldn't be happier with this company! After searching everywhere for a grey classy dresser, I…read morefound it here! Mr. Steve Coben went above & beyond to help me find exactly what I was looking for, answered my emails very promptly too! His employees were very helpful and sweet to help load up as well. Come & find your furniture here!! :)

Real people doing customer service and sales they say it should be…read more Note they have moved to smaller digs on Nacogdoches Rd. But super friendly and helpful employees just trying to earn an honest living. Really impressed with Eric who was no pressure and very helpful as we looked and went to other stores and came back. Clearly was willing to try and make things work for us. Returned and bought a sofa from him and met one of the helpers who was also genuinely courteous and helpful. Good place for budget furniture.

Nice store. Very well stocked and lots of options and ideas for decorating the house…read more Staff was very friendly and extremely helpful! The value for the price was great. They offer military discounts!

I love walking around in here, they have some wonderful home decorations. The prices aren't as…read moregreat as they were when it was Garden Ridge, but they have more "modern" selections.

I was nervous to go to Ashley's because of the reviews but it was Labor Day weekend so I knew there…read morewould be some decent sales. we are new to the area, and needed to get something quick until the rest of our furniture comes. Rachel was fantastic!! She listened to what we were looking for and stayed within our price range. Overall it was pleasant. We found something we liked. She went to talk to the manager to get everything squared away for us which I appreciated, but the two ladies sitting at the computers (I wish I would have gotten their names) were super nasty. They were rudely asking why we needed the couch right away and why we wanted to pick it up today instead of getting it delivered. They were unprofessional and miserable people. When hearing this I didn't want it anymore but we had already been to 5 different stores looking for a small couch. If you see Rachel definitely stick with her. The other two ladies at the computers were not kind or compassionate.

Do not shop here! I pre-shopped for couches yesterday, 30 July, and my sales people were Rachel…read moreand Dan. Both were very pleasant, allowed me to look and answered all my questions. Today that all changed. I returned with my wife and found today's sales people were off the charts. We are a professional couple who own multiple homes and in our 50's. If we find something we like we buy it, we pay cash, we don't finance anything. We came here just to look at sectionals and felt like we were at a used car lot. We were swarmed as soon as we walked in the door and even though we told the individual that we didn't need any help, and that we would come find him if we needed anything, he proceeded to try to talk to us and follow us all around the store. My wife finally got agitated and said we just wanna look at furniture can you please just leave us alone. Not 30 seconds after that the manager comes up to us and introduces himself and says he wants to know if his staff is giving us everything we need. He asked if we had ever been in before, and I told him I was in there yesterday by myself just looking before I brought my wife. He actually told me "oh yeah, I don't remember you". What a jerk! We politely told him we just wanted to be left alone so we can look at furniture and he also proceeded to follow us around the store and try to talk to us. This was the worst furniture shopping experience we have ever had. We even told the initial sales person that we can get everything they have in the store discounted through AAFES (armed forces exchange service) without tax so we weren't planning on buying anything there. We just wanted to sit on a couple of sectionals to see if there were any that we liked. Despite saying that, he still came back and kept hounding us and every time we were around the corner, there was again. He seemed very desperate to sell something and offered a steep discounts off the price shown. I felt like I was bartering at a border town. We finally found a side door and just walked out. Not sure who would buy anything from this store. If you want to be bothered, not actually be able to look at the furniture, but constantly be surrounded and hounded by sales people, then this may be the place for you. If you just want to look at furniture, take your time, talk to your spouse, and just make a good decision, this is not the place. Avoid at all cost! PS this visit was Friday, 31 July at 5 PM.

I went in last week for a new desk - not a big purchase - but I was greeted quickly and warmly by…read moretheir employee Robert Jones. Robert was very patient with my questions, my needing to see every desk in the store, and with my eventual purchase. And beyond his patience, his knowledge about their products was exemplary. I highly recommend Havertys and Mr. Jones specifically.

We purchased a Regis Sectional for $7499.99 and it was delivered 08/2022 we paid $999.99 for the…read moreGuardsman Gold Plan. We have had multiple issues including a broken recliner since March. Let me just say the warranty program SUCKS. They are non-responsive, unprofessional . The saddest part is that Haverty's has nothing to back up their product or the warranty plan they sold to me. Below is the latest response from Haverty's "Good afternoon, we apologize. The needed part is imported. It takes little longer to arrive than a domestic part. Please contact Guardsman if you're needing to discuss the claim. Thank you."

Everything! PATRICE #1103536…read more Has the best customer service . I am a Manager in the automotive industry and she Takes my team to the car wash . Her personality with her counter help , Rodney . Gave my Wife and I the best service . My wife will be back to buy more Thank you PATRICE ! Sincerely Jaime Hernandez

I really dont know what it is about the people that work here...somber, rude, do not greet people…read more That is my #1 pet peeve at small stores. I was waiting in line to buy a gift card. 2 ladies at the register, one being Camille. Neither one greeted me. And today was a hell of a day which would have been nice if I got a "good evening, I'll be right with you" nope didn't get that. And just so indifferent when I went to go Pay. Maybe I should of been the bigger person and not snatched my receipt from her after she said..come back to see us....which no I will not. And I'll definitely tell my friend that's getting this gift card to go to a different location. Maybe people are nicer and like their job there.

If I could give zero stars and write a review I would. This place will not take responsibility for…read morea couch manufactured by them. Fought with them for a year after buying this couch and still nothing. Pieces of what I assume is stitching comes out from under the main material after only sitting on it a few times. I've reported this and sent photos. Despite having bought another couch from them previously (which is originally why I came back) that couch was kept in immaculate share but all of a sudden we "use and abuse" our couch and that is why the material frayed a month into owning this couch. & in som parts only a week in. Spend your money somewhere where they value customers and their products and stand by their products because it's not here!!

I've been a loyal customer of Mega Furniture for years, and always received great service and great…read morefurniture, but all good things must come to an end. On December 8th I purchased a three piece bedroom set, on the 11th the furniture was delivered. When I inspected the furniture I noticed clusters of nail size holes throughout the wood. (Head/Foot board, the dresser, the mirror, and the nightstand) I called Mega and explained the situation, sent them pictures, and now I'm getting the run around from them, the manager won't call me back, no resolutions yet, except for telling me the holes are part of the aesthetic of the furniture. Really!?! I asked them if this is the case, can they at least give me some kind of discount off the amount I paid, it would only be right, and satisfy a long time customer. As of right now, they keep telling me the approval needs to be made by the general manager, but I can't get the manager to call me back. So I'm writing this because of frustration and disappointment from a company that has furnished my home on a number of occasions, and now has turned their backs on me. Because of this I will never shop at Mega Furniture again!!!!

It seems a lot of furniture stores tend to struggle with customer service. This cannot be said…read moreabout Furniture Row. I can only speak for Stacey because she was the one that helped us for three days looking for furniture. She was knowledgeable and had a lot of patience with us. Unfortunately, we found a couch at a different place only because of availability. Even with everything Stacey did for us, she continued on with the upmost professionalism and kindness congratulating us on finding another couch that suited us. I'll always keep her in mind as we continue to furnish our home and you should as well.

We wanted to pick up two mattresses today & they did it for us! Nice and helpfull people. I may…read morereturn one of the mattresses so we will see what happens then

Wow! Huge store. Wandered a bit and then Marta found us. She is the epitome of a professional…read morecourteous knowledgeable person. She listens carefully and found us exactly what we wanted!

We were greeted when we walked in. There weren't any pushy salesmen hounding us while we walked…read morearound. This place is huge and has a huge selection to choose from. They even have a playground for the kids to play in while you shop. They also have a bar area and you can actually order food and drinks as well. This has to be one of the most upscale furniture stores I've ever visited in my life. We are not in the market for a new furniture set, we are actually looking for an entertainment center. In the event, we do start looking for actual couches, we will definitely come back here.

Amazing store! We were able to find everything we needed here! The staff was helpful with helping…read moreas needed.

IKEA is one big scam!!! They take your money and if you cancel your order, you will have to fight…read moretooth and nail to get it back. A month later and I'm still fighting to get my money back. Avoid this place at all cost!! Customer service - trash Quality of product - trash Don't be fool by the gimmicks and bs!! Take your hard earned money somewhere else!! And avoid ordering online at all cost!!