We have followed this place even when they were formally known as Azon's and now Daniela's Kitchenette. The reason why we always have liked this place was because it was the best of both worlds: good food and great customer service. However, on June 27 around 10:30 am, we experienced horrible customer service from MYRA. Upon arriving, we were very pleased to see that there was nobody in line - there is always a line whenever we visit! So there really wasn't any reason to rush us. Just last week, we were able to request for an egg to be fried even though breakfast had just finished, without any problems. My aunt who has cerebral palsy + epilepsy and is a picky eater, likes eggs. So we requested for Myra to ask someone to fry 2 eggs & she acted like it was such a chore, giving us attitude and saying, "you're gonna have to wait bc nobody is back there." Clearly that was pretty obvious and we were ok with waiting since we were the ones asking for the favor. Again, NOBODY was in line at that moment, but Myra was in such a hurry, finishing up only 2 boxes of rice for our combos, and so I made sure to tell her we had a total of FOUR. After finishing up the 2nd box, she went straight to the register to charge us. But I literally just told her that I needed FOUR. So she comes back to the end, and says "oh yeah, one more right?" No, TWO more... a total of four. So she finishes up and she repeated our order. Except she charged us for 4 eggs. When we told her we wanted only 2 eggs, she pointed at me and said "you said you wanted 4." Wrong. First of all, have manners and don't point. Second, I said 4 combos, not 4 eggs - which are $1 each by the way! Plus, we had ordered the 2 eggs even before we placed an order for the combos. If she wasn't sure, she could have just asked politely, but ever since we stepped into this place, she was already in a bad mood, so that wasn't going to happen. I am a cashier myself, and I was trained to keep quiet after giving the customer what they needed. That wasn't the case: she handed me $2 cash (even tho we paid with a card) and still had the nerve to say "you told me 4 eggs but here's the $2." No apology or nothing! Don't put words into my mouth. Why is she insisting on something we didn't even order. There's no way we could have ordered 4 bc my aunt can only eat 2!!!
After that was done, my grandma and I walked up to the utensil and sauce station and noticed there wasn't any vinegar. So my grandma asked the same lady for vinegar, and of course Myra insisted that it was by the sauces - but that's why we asked for the sauce right... because it wasn't there? She finally sucked in her pride and realized she was wrong when she saw the vinegar at a different table. Ugh, rolling my eyes at this point and instant karma for her as they were bombarded with the lunch rush once we sat down. As soon as she had time to talk, we caught her by the fridge looking at us and talking to her coworker... don't deny it bc your hand gestures said it all. So unprofessional!
She was very rude and her high pitched voice wasn't helping the irritating moment as well. She must be new, or we may have visited at the wrong time, bc we have never seen her before, nor have ever received bad customer server from here, considering we've been loyal customers even when they were formerly Azon's. Unlike our past visits, we weren't greeted or thanked this time. Manners cost $0, Myra! I'm sorry that your job is such a drag to you. read more