For the record, I want to state that Dr. Caruso is friendly, knowledgeable, and seems to care for his patients. I never encountered any rudeness or unprofessional behavior from either Dr. Caruso or any of his staff. However, all of these positive things are completely undone by the sudden and complete lack of communication from his office.
My first nine months dealing with Dr. Caruso's practice were just fine- lab tests were requested on time, appointments were completed on schedule, and I was able to communicate with the office via text message, which is their preferred means of engaging with their patients (voicemails can be left also). After my last appointment in February 2022, however, I found that my prescriptions had been mistakenly changed to double doses for everything (my pharmacist caught the error). I tried reaching out to the office to have them resubmitted, and was informed that the doctor was out of town until the end of the month. This wasn't an issue, since I had sufficient medication left, so I waited until one day after the doctor was scheduled to return, and called the office again.
This is when everything went off the rails. I left a text message explaining my situation, and never heard back from the office. I tried leaving another one several days later, and again received no response (no updated prescriptions were submitted to the pharmacy, either). At this point, I left two voicemails over the course of the next three weeks. In the meantime, I had to contact my primary care physician to take care of my medications. Now, after almost three months of complete non-communication from the office, I left a final text message to cancel my upcoming appointment, along with all future appointments. This was obviously not done, as I just received an automated reminder for that appointment (which I cancelled through the appointment itself).
I'm lucky in that I have been able to manage my diabetes quite well with oral medications and diet, but some people are not that fortunate. I can't imagine what it would be like to be more reliant on a physicians' office, only to have requests and calls go unanswered. I cannot recommend this office to anyone and, if you are looking for an endocrinologist in the Reno/Sparks area, I strongly suggest you look elsewhere. read more