theeeeeeee worse pediatric group I've ever felt with they take it upon themselves to cancel appointments because you owe a very small balance and really don't care about contacting you more than one time to make sure that it's paid beforehand even though it's on their end because we pay every time and then we get a bill because of something that was wrong with the insurance I would avoid it all cost. Also, when you call the front desk, they talk over you do not let your concerns or make a payment beforehand. avoid at all cost they truly don't care about your kids or the patients they deal with read more

The Reno location on double R BLVD has the rudest receptionist I've ever dealt with! I called 8/11/2025 because I got a text reminder that I need doctor approval for my blood pressure medication. I called to make an appointment for an annual and she was acting like I was putting her out because she had to do her job! I've been with CMG for 20 years and won't go back because of her!!!! read more

New facility throws the perception of proper modernism styling as soon as the doors open. The perception is followed through as realism with fantastic professionalism with the receptionists on manners and speed/accuracy. The word 'care' couldn't match more perfect than what the medical staff provided. The healthcare was better than exceptional, and effort was literally shown to make sure the best result could happen. Specifically, Dr. Elliott and his Nurse Practitioner Mohamad Sayafi are amazing and actually show the best care I've seen in a while with health and mental health. read more

Carson Medical Group - New facility for the Carson Medical Group - Family Practice Near Me - Carson City, Nevada

I really appreciate the care I receive from Dr McDowell. He is patient, caring & never seems to be in a rush. The new office building is well laid out, easy to get to & staffed with an excellent support team. read more

Highly organized; several stations to help, in house lab service. They are always striving to improve service.

Friendly professional staff. I see Dr Torres. I have had great experiences with all staff. Dr Torres has proven to be a top notch Dr with a wonderful way of listening and asking questions during our visits. She is diligent about being informed and prepared for our meetings. I feel well cared for. read more

My mom (80+)was prescribed a medication back in January. Her lips swelled up 3 Xs normal size, split, bloody after starting the medication. Her daughters live in Texas and unaware of the lips swelling. She went to the clinic and saw her PCP NP who prescribed cream. Here it is September, her lips are still a mess. I finally find out that her lips have been swollen, etc... since January. Mom, what new medication did you start in January. Oh, I was given this Xxx for my headaches. Mom, throw the medication in the trash You are allergic to it!!!!! I called 3 days later and she told me her lips were 99% better already!! Who does not think ALLERGIC reaction with face/mouth swelling. read more

Spoke with manger about the issue with person in the pharmacy. Not sure if anything will be done but everything else was good. Other staff members were great and did an awesome job with my two dogs. read more

Still the worst provider in the area - especially dealing with their billing department who have no patience for people who have real questions and concerns about their bills - especially when the health insurance EOB and paid invoice do not match! Carson Medical Group takes a patient's funds BEFORE billing the insurance company which defeats the purpose of having health insurance and is crap! AND I am the one who has to contact Carson Medical Group billing anytime they owe money back! On top of poor customer service all-around, the health care provided is garbage - Carson Medical Group thinks it is a world-class facility with high-class physicians, but I am here to tell you otherwise! DO NOT take your business to Carson Medical Group! My husband and I ARE taking our business elsewhere. read more

Very good care. I have been with them for almost 15 years now and have nothing but good things to say about Dr. Fox and all the people there. Also like the new digs on Old Hotsprings Rd. as well. read more

Save your sanity and call anywhere else but here for your health care needs. schedulers and front desk people are ridiculous. I think someone up to said, well, we need to start saving money or getting some tax breaks. Someone get me the number to the agency who does the hiring for Walmart What a joke of unprofessional creeps. CMG used to be my go to for all my kids and myself but now I wouldn't recommend them to anyone! read more

CMG Plus (urgent care) and Primary Care. The only reason I give Plus a 2 is because the receptionist was kind. As far as the nurse who took my vitals and the nurse (Amy) who was to treat me, terrible care. The 1st nurse looked mad the whole time, no smile, no words at all except to ask questions and Amy wasn't much better. Every time I go into CMG Plus, there is no one there and I can understand why. They always tell me how little they can do there and refer me back to my primary care Dr. at their facility whom you have to wait at least 2 weeks to get in to see and when you do, it's a minimum of a 45 minute wait to see the Dr. Years back, this used to be a place with caring doctors though if you said anything negative to them, you would get rudeness and get kicked out of the practice. That has happened to several people I know. They don't seem to care or want to make an effort. If you can't find another facility in the area, best to try and get a new doctor assigned. Their billing is a nightmare as there are times they can't even explain WHY you got a bill. It's all sad and very unfortunate for the community. read more

I went to CMG to have a splinter removed from my arm, my normal Doctor could not see me (which she is awesome!) I was put with Matthew McDowell. He was so incompetent he asked another Dr. to come in and look at it he told him what to do, he proceeded to numb the area and dig around in my arm pulling pieces of tissue out and no splinter, you could clearly feel it in there yet as it was over an inch long, but could not see it anymore because now my arm was swollen and red. Said " it must have broken up, I got some pieces" and to come back and see a dermatologist if it was still bothering me". He then put a stitch in the 1/2 centimeter cut he made, (I guess to insure the splinter wouldn't come out) days later after the swelling went down I went to Renown Urgent Care were they removed the intact splinter from my arm, and yes she questioned why he put a stitch in. CMG not only charged over $100 more to "remove" the splinter ( and this is after they reduced the cost because I called them out on it) they locked my patient portal until I paid the last $80, that I was requesting they should remove because they still overcharged! I will go to see my amazing Doctor at CMG for my annual, other than that I will go to Renown from now on. This Dr McDowell is completely incompetent, for your safety do not see him! I went through a lot of pain and cost because of lack of knowledge!! read more

I have been going to Carson medical group since the mid 90's. I must say Carson medical group family practice has deteriorated to a horrible practice. The front desk is non accommodating in service and making a patient comfortable. My PA required I check in to obtain a regimen of antibiotics I am on. I called for an appointment either I show up today Within the hour or wait 2 months. My PA won't give me a referral to a rheumatologist for my auto immune and arthritis issues until I see her. Ridiculous. The nursing staff are ok. But weighing patients in the hallway that is not private it's down right abusive. Going to make a change. Going to call my medical insurance company and get this horrible completely unnecessary situation resolved. I no longer am willing to be traumatized by this business. read more

This review is specifically for a nurse named Kelly Fluit and another middle aged nurse with blonde short hair who we did not get the name of (Maybe Lynnette?). The rest of the staff were very nice including the woman who took blood pressure, the front office girl and a woman who took my wife's Covid test. The two nurses who were previously mentioned were very arrogant and do not listen to the patients. They will instead talk over you and will barely let you get a word in. If you are able to get a word in and ask questions they get impatient because they want you to take their word like it is law and do not respond well to questions. I was told sarcastically by Kelly that I'm sorry I was able to get an antibiotic for my chest and sinus infection in Mexico where we were vacationing, but we follow the science here. Seriously? You're gonna give attitude all because I mentioned I was sick a week before my wife and was put on an antibiotic in Mexico and got better? So she wanted to do a Covid test which came back negative. After that Kelly said since it came back negative we'll give you 3 more days (to basically suffer. My wife has been sick already for 4 days) with your sinus and chest congestion and then you can come back and we'll look into prescribing an antibiotic. She then just leaves abruptly while my wife and I still had more questions. Like okay, since it's not Covid then what is it? Is it flu? Cold? Is it even viral or bacterial? After telling the front office lady that Kelly just left and we still had more questions we were greeted by a new nurse (Lynnette?) who was given the rundown from Kelly and were told Kelly isn't going to see us again. So this other nurse told us the same stuff Kelly had said and would not listen to us and our concerns or the questions we had. We just had to basically go off of their guess-timates that it's probably a viral infection, (Kelly in the beginning was so confident that it was Covid) and was told to just come back a few days later if symptoms didn't improve and THEN they'll prescribe something. Horrible care by these two nurses. Fortunately my wife's main physician who works in the same medical facility but not the walk in clinic called her and said she would prescribe something. She listened to my wife and I on the phone and was attentive. I also had my main physician there Anna Torris who was willing to also see my wife asap. So l do thank and appreciate the rest of the team who was wanting to help. But avoid Kelly and the other nurse (Lynnette?) if at all possible. Big ego's, very unprofessional, arrogant and lack of bedside manner. All the qualities of a terrible nurse. read more

I don't understand the low ratings for this medical practice. I have been a patient for 8+ years. In that time, I have been treated with respect, understanding, and kindness. My doctor, Cara Fox, has been professional and thorough. There is an open dialogue to any medication prescribed, referrals given or any concerns I might have. Only complaint is that she books up quite quickly but if I need to be seen ASAP I have the option of seeing a nurse practitioner. This has happened twice in the time I have been a patient and both nurse practitioners were wonderful. I would refer anyone I care about to Carson Medical Group. read more

Love my family doctor , dr Matthew mc dowell, he doesn't rush, explain everything that i need to know and a good primary doctor. Office experience is really good. read more

The admin staff at the Old Hot Springs Road location are some of the rudest, most non-accommodating individuals I have ever dealt with. They must all hate their jobs. read more

Great staff and care all around. I really like my Dr., Dr. Gentner. He is really attentive, humble, caring, and doesn't seem in a rush even though I'm sure he is. I have also had a great experience at the CMG plus clinic and each staff member like PA or NP is always great , and the best part is that they are open 7am-7pm and there is usually not a long wait - so convenient! read more

I took my son in here last night and we were treated with the upmost care. From the front desk ladies, to the X-ray technician, to the nurses and doctor, everyone went out of their way to try and get my son in high spirits. The front desk staff were friendly and quick to get us checked in. Dr. David Toone was direct and attentive which is a respectful quality to have for a doctor. The X-ray technician (I wish I got her name), was gentle and quick making the experience for him less irritating. The nurses as always work extremely hard and asked us if we needed anything and made us feel comfortable. I truly appreciate everyone's hard work. Carson Tahoe Hospital has a great team of well educated staff along with big caring hearts. Huge thank you again for taking care of my baby and I hope a big kudos gets put in their file because it's well deserved! read more

It's a travesty Carson Medical Group doesn't have a 5-star rating. I've been with this practice since I was born and they're going to have to force me out if they want me to go away. I haven't even lived in Carson City since 2009 and I still make the trip down to see them as my primary. I've seen doctors, nurses and front end staff come and go in the thirty four years I've been with CMG and they have all consistently been a source of comfort and compassion for me whenever I needed it, which is really all anyone can ask for when seeing a doctor. Dr. Fox, who I've seen for about a decade now since Edward Rose retired, is by far the best doctor I've had the pleasure of working with (sorry, Ed). Her main nurse, Emily, is great too. Don't listen to the bad reviews that are complaining about, frankly, strange things like "doctors from California" or whatever. If you can get in here as a patient, you're set for life. As someone who has observed this practice for multiple decades, I can say with certainty that you're in great hands with CMG. read more

The women at the front desk are not professional. Rude to say the least. I will be taking my health needs else where. Should get a -*

I hate to say it, but these people are just a joke. Finally have a general physician that I love, but even after being an established patient for 5 years it's a 3-month wait to get in to see her. I guess I'll just go to urgent care, screw me, right? Their phones don't even work. When I try to call the number listed on their website now, it's just a fast busy signal. How can I trust my health, my family's health, to an organization that can't even have a working phone line? Shame on you, Carson Medical Group. read more

Carson Medical Group is absolutely hands down the worst medical group/entity I have ever dealt with. When you call to make an appointment the call is answered in the Carson call center. They absolutely won't allow you to speak to someone in the actual medical office where your doctor is, and what's worse, these minimum wagers answering the phone make decisions that are way above their pay grade. My mother is 80 years old, she recently got sick with the nasty lung illness that's currently going around. She called the make an appointment to see her doctor, but the minimum wager named Rachel told her that "she hasn't been sick long enough"! Rachel tells an 80 year old woman with a history of asthma and bronchitis that she hadn't been sick long enough! Absolutely incredible. Well, mom almost ended up in the hospital. Rachel will be a very lucky minimum wager if we decide not to file suit against her as primary defendant with Carson medical group as co-defendant. The phone answering minimum wagers don't have any real medical training as far as my checking and research has found. I had to call and make the appointment with her doctor after I was told what Rachel said. I had to tell these scrip reading minimum wagers what they wanted to hear in order to get my mother an appointment with her doctor. Again, absolutely incredible! F*CK Carson Medical Group and their horsesh*t policies. read more

I'm sorry, but I was really excited to see Nichole Schultz. I have not even had a chance for my first appointment. She cancelled my summer appointment and I had to wait 2 months to get in. Then, the day before my rescheduled appointment, she cancelled again. Its hard to get work coverage for me to make appointments and she is just not flexible. Many times medical offices will charge if you do not call and cancel 24-48 hours beforehand... both times, this office has cancelled on me less than 24 hours. I cannot recommend her even if she is a good practitioner and am sorry to say I must find someone more reliable. Maybe she needs to have a more organized office staff? read more

Unfortunate, how this entity has morphed from the premier business in the area to something considerably less desirable. They are almost the only ball game in town therefore the average patient can almost do nothing. Many times Rx requests to the pharmacy are not refilled requiring a 2nd or 3rd call to CMG. Rx refills may be sent to a different pharmacy you used in the past, 850 miles, away even though you specified a different pharmacy. When lodging a complaint there is never a call back from the supervisor. Complain and take names of who you speak with. They're bottom line is not the patient but the bottomline. read more

I am very impressed with the kind of care I receive from my primary care Dr.. Dr. Fox is a very compassionate and caring Dr. And she really listens and genuinely cares about her patients. If and when she is able to accept new patients I would highly recommend going to her, You will not be sorry. I would venture to say that she is the "BEST". Frances M. read more

I brought my daughter here cause her pediatrician didnt have anything available and said CMG had a walk-in clinic. We had to call to check in and we were brought into a room within 30 minutes. Emily was wonderful she helped my daughter situation along with another Emily who was there. They were gentle with her and did their best to keep her calm. I'm very pleased with the service and will come back again if we need to! read more

Two appointments cost me $833.39 out of pocket and they wanted me to come back after a 10 day prescription for another $300. Staff is extremely rude at front desk. And they tell you they will call you back but never do for days. read more

My doctor is highly competent, a great listener, and doesn't rush. The NPs are skilled and caring. I switched to CMG when my family doctor retired, and I've been happy with my care. read more

I'm reviewing the walk-in clinic. Every single employee was professional, empathetic, and efficient. I cannot say enough how well I was treated from the moment I walked in to the moment I left. Knowledgeable and great bedside manner. read more

My provider is completely awesome. She listens and responds with compassion and care. If I ever decided to move away from here, I would have to reconsider because of my primary care doctor. The patient portal is also a very beneficial product in assisting with communication. By being able to leave a message, I get a response and a plan of action from my provider and her assistant. read more

I adore my primary care here. Dr Maples is a fantastic doc. Nurses assistants are consistently good. A little hard to get an appointment sometimes but other than that the care I get is fantastic. read more

When my doctor in Yerington retired, I really needed to find another primary care physician. When I asked my medically knowledgable friend on a practice they would recommend, they mentioned this medical group and Dr. Fox in particular. Overall, I have been very satisfied by the level of care I have received from Dr. Fox. I find her caring and knowledgable. When I have had an appointment I feel she really takes the time to listen to me and clearly answers my questions and discusses the options with me. In essence, she treated me as a partner in my healthcare decisions. The staff are all very friendly and professional. I usually do not have to wait more than a few minutes to get into the examination room. When I have not been able to get an appointment to see Dr. Fox, I have beed tended to by Donna Hunter, the PA. Donna is also very professional but easy to talk to. The communication between the various providers seems to work. The only negative is trying to talk to someone using the convoluted phone reservation service. It usually involves listening to a very long list of options and a 5-10 minute wait on hold until a live person answers. The Web-based communication system seems to work more efficiently. I would recommend this practice for general primary care. read more

I love this medical group! (Not to be confused with another local clinic and similar name, Carson Medical Group is located on Mountain St behind the old hospital.) There are plenty of physicians to choose from and a good selection of specialties within the group. If you can use LabCorp, they are just a short walk across the parking lot. I also love the fact that they have a walk-in clinic for Carson Medical Group patients that covers after hours care during the week, and limited hours on Saturday & Sunday. Fantastic! I see Dr. Cara Fox. She has always provided excellent care and advice. Her nurses are always quick to return a call when Dr. Fox is busy and are able to answer every question I've asked so far. Love it!!! I have also seen Dr. Schlager and a couple of the other Drs. when Dr. Fox was booked or away on vacation. I received the same level of care I always receive and have been happy so far. Hands down, the best Medical Group in Carson City! read more

I have been with this office from 2010 to 2015 and my primary physician is Dr. Cara Fox. My wife also had her as primary doctor. We both totally satisfied with care she provided to us. Always did thorough examination and questioning. Now I am back to NV and had my first visit, which was over 1 hour spent with Dr. Fox. I have a long recent medical history and we covered as much as was possible. I highly recommend Dr. Fox for people who want intelligent, highly skilled physician as a primary doctor. Her assistant is also a very fine young lady. read more

Like Nora H's comment from 9/14/22, I also do not understand why this medical practice does not have a 5+ rating. I have been going to this clinic for over 13 years and have never been disappointed with my doctors or the staff up front. I know for awhile it took a long time on hold when you called but they were either short-staffed or terribly busy. That problem exists occasionally but is not unlike many other clinics I have been referred to. They are always pleasant and knowledgeable when I do call & direct my calls to the doctor or PA when necessary. MY CHART is an excellent resource to use on the computer as well. I have had Dr. Highley AND now have Dr. Maple's since he started his own office in Reno. They were/are both excellent doctors in my opinion and I would trust my life with them. They always referred me to a specialist when necessary and I was always pleased with their referrals. Please give this clinic a fair try...these doctors get booked up quickly, but if you need one right away, they try to book you with another doctor who might have had a cancellation, or a Physician's Assistant. Dr. Highley (in Reno now) and Dr. Maples are extremely knowledgeable, caring, easy-to-talk with AND understand, doctors. Though they both have busy schedules, I never have felt pressured to cut my time short with them. If you go in to see them fully prepared, it helps them answer your questions more quickly. I try to make a list in writing or on my smart phone and show it to them so we can discuss what I am concerned about in a timely manner. They are both very thorough in their examinations. I also saw Dr. Stroup once in their office when I couldn't get in to see Dr. Maples. Dr. Stroup had had a cancellation - to my good fortune. I was very sick right prior to Covid hitting, & after consultation with Dr. Maples, I was immediately put in the hospital for 5 days with a bacterial pneumonia, thanks to Dr. Stroup's advice with Dr. Maples. They do not mess around when they suspect you need immediate attention. For this, I am very grateful. read more

No respect for your time. There only concern is money. Do yourself a favor go somewhere else. NP Wilcox biggest joke of a NP. NP Wilcox go back to California. We don't want you in Nevada. Dr. Maples your NP has ruined your reputation. Do you care, probably not but you should. Carson City is a small town. We need doctors who care not nasty, arrogant, my time is more valuable then your time doctors. read more

Staff are very helpful. Ceana helped and directed us where exactly our appointment is at. Very knowledgeable and helpful. Keep up the good work. Super excellent!!! read more

One person answering the phone to get into urgent care as can just walk in. Been on hold for 43 minutes and still no one is answering.