I had a terrible experience at Lenscrafters, and after getting a refund there, I did a search for…read morean optometrist who was closer to home. I landed on EyeCare of Bonita, and am glad I did! Firstly, they accept Eyemed insurance. I was fully covered on my purchase! Secondly, the customer service is terrific! I had the pleasure of working with Cynthia, who was knowledgeable, friendly and helped me hone in on the perfect eyeglasses. I was also able to find a great pair of Gucci sunglasses, which EyeCare was able to get my prescription in as well. This highlights what I really like about the EyeCare location: it looks like it is very small and doesn't have a great selection of frames -- but they actually have a great selection of mid to high-end glasses! I was surprised to find Boss as well as Gucci and several other designer brands. I received a great deal on the lenses/frames, and have decided I will be headed back to this location in the future. The customer service is top-notch, and their lab did a terrific job on all three pair I got from them. If you are on the fence, call in and set up an appointment to try on some frames. You won't be disappointed!

Nice and knowledgeable doctor, quality frames, not upselling. Decent place. Love my pink Bebe…read moreglasses.

These are outstanding people they have made my glasses now for several years and they're…read moreunbelievable at what they do and how they do it I'm very honored to have my glasses made by this business thank you again

The lady AFTER the Optometrist was upselling the entire time. I've been here before and my…read moreinsurance was recognized and the cost was covered. She essentially charged for the full amount for the exam sans a 18 dollars discount (and I have great insurance) The lady on the phone said that my insurance was confirmed, and then the lady that was trying to sell me said, "let me check your insurance." AND NEVER ONCE did she say I was not covered. I called my insurance after and they said. "They lied to you ... they are not in network. I'm sorry they mislead you." Either way folks,... Nothing screams "Bad Faith Business" than that... there has been a change in this place. It's not the same,... I've recommended this place in the past... the Optometrists are great but the sales team on the floor are crooked. There are other places out there...

Doctor and Staff are friendly and accommodating. They looked up my insurance and informed me what…read morecoverage I have.

Two stars is for Elena - she actually deserves 5! Dr. B - not so much. I've had issues with the…read moreoffice returning my calls after leaving voice mail. But my main issue is with one of the optometrists. When I asked to switch optimetrists a couple of years ago because Dr. B wasn't the most inviting guy, the receptionist said that I couldn't - I had to stay with the same guy - so I kept coming here since Elena is AMAZING! But, 3 different times I have told the doctor that that the contacts that he fit me for or glasses prescription did not work and hurt my eyes. His response each time was to get used to them. I have had glasses just sit in a drawer for years because they were a waste and I was told that I would have to pay for the lenses again. Last year I was given contacts to wear home. I told him that I couldn't see a thing - I couldn't even see/sign my receipt and he wanted me to drive home in these contacts! Thankfully Elena had me throw the contacts away and gave me my previous prescription back. I'm always told to get used to them and "that's what the computer says". This past December Dr. B gave me a new prescription for glasses. When I received them 2 weeks ago, I told the office that they hurt my eyes. Dr. B took be back to test me again. He told me that the prescription he gave me should work - I told him that I couldn't explain why, but my old prescription was still better and asked that my lenses be replaced with my existing prescription. I have been wearing my old glasses (which are great, but needed additional pairs). I received 1 of the 2 pairs of glasses back today and my old prescription was not given to me after requesting it. I have no reason to argue or not change my prescription. I have put up with this guy talking trash about the girls up front not updating info in the computer, the computer being too old, too slow or not working. This past visit he complained that "whoever worked on Saturday" doing something to the eye machine and that I could not put my face against it when doing my vision test. This guy complains EVERY time I'm there. I don't come to my eye appointments for prescriptions that don't work for me and to hear the optometrist complain about co-workers or equipment in the office. Again, Elena is the only reason I kept returning. I think it's time I changed offices, especially since I am not "allowed" to see Dr. Mascarena apparantly...

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

ordered a pair of sunglasses using my prescription and went to pick it up today only to find they…read moreused the wrong prescription. How can this happen? No comment from staff about their mistake, only to say I will be contacted when the correct lens arrive. Never again!!

It is easy to schedule an appointment. It is inside Costco and next to the optical store thus very…read moreconvenient. There maybe a little wait but be patient. Dr Anita Scheck is amazing, she is very personable, she is very thorough, she doesn't rush her exams and consultation. I recommend RDRO!

It pains me to tell you this story. So this is my eye doctor ever since I moved to San Diego, but…read moretoday I was truly disappointed. I waited an HOUR!! A whole HOUR on the dot. Now I must say it was unusual but it's 6:45 my appt was at 5:45. I don't want to wait around for nothing just so I can be seen an hour after my appointment. I mean it's dinner time, I don't know about you but I have a family to feed and have groceries in the car. I don't know if it's a new thing but I am really bummed. My whole family comes here and if I move doctors we all move! I have a lot of thinking to do. Goodnight!!

Went here for a long overdue eye exam. Dr Pham was very sweet and patient. Would recommend :)read more

Dr. Pham has a warm, friendly manner. She is very calm and reassuring, and involves you in…read moredecisions about what works for you with corrective lenses. She was able to fit my sister and I in for eye exams after perfume ruined my contacts in my suitcase and my sister needed a refill while we were in from out of town. She explained the process clearly, and even advocated for my sister with her vision insurance. She went out of her way to make sure we had what we needed. We had such an excellent experience in Dr. Pham's office!

I was able to get a same day appointment for my son and we were able to get his contact lens…read moreprescription. (Another optical store wouldn't give him a contact lens prescription without also charging for a glasses prescription, which he had gotten 2 weeks prior at another optometrist.). We received excellent customer service and the eye doctor was knowledgeable and friendly. She even gave me a recommendation of where to buy contact lenses for the best price. I highly recommend this place.

Quick no frills. I like that they didn't try to upsell any optional services. Exam was quick and…read morethorough. Eye doctor was professional. I would recommend.

went today May 4,2021. I researched for optometrist in TJ and was directed here. I read previous…read morepost and all had positive experiences. I had a wonderful experience also. They follow all Covid-19 protocols.Make you feel very safe. My appointment was at 11am I got there 20 min. early. I filled out the paperwork then I had to take of my contacts, I was only there to get glasses. waited 15 minutes then my eye exam was complete in 15 minutes. Payed and was told to come in 3 hours my would be ready by then. I paid 3/4 less than what I would have paid back home in LA. Overall experience was great.

Excellent service, good prices and fast service! They also will put new lenses into your old…read moreframes... I especially loved this because I love my frames. I was especially impressed with the thorough checking of the placement for my progressive lenses. I have never had a better experience with sn optical service! I highly recommend this place!

El doctor Monier es un excelente doctor de ojos; es muy profesional en su trabajo. Yo sentí que le…read moreinteresaba más el problema del paciente que lo económico. Es una persona muy gentil, que te escucha y no está con el reloj esperando a otros pacientes. Con él no eres un "número", el paciente es una persona que necesita atención. Él atiende a sus pacientes uno por uno, dedicándole todo el tiempo necesario para que el paciente se sienta cómodo. Lo recomiendo al 100%; no, mejor dicho, lo recomiendo al 110%. Muchas gracias doctor.

Highly recommended this place if you are looking for affordable eye exam and prescription glasses…read more We came from SD, and he spoke English and Spanish. He was very knowledgeable and had a good selection of glasses to pick from. We spent about an hour and half with exam and then choosing. He was patient and helpful. We chose to have our glasses shipped once ready and received within a couple of days. Overall we had an amazing service experience.

I had an amazing experience getting my eye exam with Dr.Stephanie Yarnell! She took her time asking…read moreme questions about my comfort and functionality of my previous contact lenses. She values her patients input and it really shows through her work. Front desk was also very friendly, especially Alejandro!

My family and I have been coming here for a few years now. They are out of network for VSP but…read moretheir prices are still way more affordable than when I went to an in-network optical. I went again today and I'll just say what I paid out of pocket for my glasses was a third of what I paid in-network elsewhere. Dr. Shamsaee is really knowledgeable and patient. I needed dual focal contacts last year and she worked with me several times to find the right combination. Their optician, Alejandro, super friendly and knows what he's doing. Great customer service. He was willing to price out several pairs of frames for me so I could decide on how best to use my insurance benefits. No hard upsell like at other places. I told him what I needed and he gave me the quotes.