They wouldn't take return of item I purchased online even when store policy says they willread more

Do not order from fanatics.com I had ordered something from them got the wrong size so I asked a…read morecustomer service rep to cancel the order before it was fully processed she told me sje canceled it and that I would get a refund in 2-7 days. The next morning I get an email saying the order was being shipped. I contact fanatics.com they tell me I have to return the the order. I am sitting at home with a broken leg and they want me to some how get the order sent back to them. When they screwed up!!!!

I suffered from astigmatism. After 10 years of contact lenses and 6 pairs of broken glasses I…read moredecided to pursue eye surgery. As a medical student in Philadelphia, I was very adamant about finding the finest quality of refractive eye surgery available. Below I structured my experience at Dr. Mendez's Institute of Vision, in order of personal value. 1. Procedure: 10/10 My surgery took approximately 5 minutes. Each eye took on average 60 seconds. The best part about my whole experience was that the operation was completely painless. I denied pain medication, and yet I did not feel a thing. The ReLEx SMILE procedure that Dr. Mendez performs is the latest innovation in vision correction surgery (better than LASIK!). It is minimally invasive and corrected my visual acuity to better than 20/20. 2. Patient care/Staff: 10/10 Dr. Mendez has performed over 1,000 surgeries since the laser procedure received FDA approval in September 2016, which is a testament to his experience and an amazing feat in the practice of Ophthalmology by itself. Dr. Mendez, an internationally recognized eye surgeon and his staff of nurses are the most attentive group of health professionals I have ever experienced during my time as a med student. They took great care of me and my family. 3. Institution: 10/10 What surprised me the most about Vision Mendez was its cleanliness. Dr. Mendez's Institute is cleaner than any clinic I have seen in the US. The operating rooms look like the inside of a space shuttle: white and state-of -the-art. The waiting rooms are made of granite floors, high ceilings, and surround sound, so you have something to listen to while you wait.. While in the recovery room Dr. Mendez told me "Poor vision can rob people of their quality of life, physically, emotionally and socially." To be able to see is an amazing feeling. Words cannot begin to describe how grateful am I of Dr. Mendez and his ability to restore some of that quality back in my life, and for that reason, I highly recommend The Institute of Vision to anyone considering laser surgery.

An airline pilot - eyes are pretty critical. Dr M replaced my right lens 4 years ago due to a…read moregrowing cataract. The lens has been great. Also got great reviews on the lens through my regular eye exams with optometrists at the VA, Costco, and another chain. Dr M and others noticed a developing cataract also in my left eye, but all thought my left lens might last until mandatory retirement at age 65. I just turned 63...it isn't going to make it! I'm about to go see Dr M for a second new lens.

This place is great! They were super helpful, JB was the best! So kind and helpful, I'll come back…read morejust to have him help me. Right now it's 60-80% off a ton of stuff too!! Thanks JB and the team!

The most magical glasses-buying experience for a kid! My…read more6-year-old lost her glasses during our trip to San Diego, and we needed a replacement pair ASAP. We called a few places, and Unoptical was by far the most helpful over the phone. They got us in and had us walking out with new glasses the very same day! Their Harry Potter-themed children's area made picking out glasses such a special experience for her. The staff helped her find the most stylish pair she's ever owned, and she says they're now her favorite! Wearing glasses when you're little can be hard, and it means so much that Unoptical puts such care into making it fun for kiddos. She's so proud of her new glasses! The prices were very reasonable, too, with no pressure or attempts to upsell us--just kind, honest people helping us out when we needed it. Although we were there for kids' glasses, they also had a huge selection for adults, and the whole store had such a great vibe. We'll definitely be back!

*Rummel sold his practice! :(…read more Rina was always so helpful with the best prices for contacts and glasses! Dr. Rummel was very thorough and explained all options during my exams. He was very patient, funny, and welcoming!

Doctor Andrew and his crews are the best. Specially Rina, Leily and Robyn. These people are…read moreawesome. I've been going to this clinic for years. I love them all!

They were very helpful Recommend coming great prices…read more They're willing to help you Well, mannered with a lot of courtesy

From the owner: Optometristas Examen visual completo…read moreAtención especial a niños Examen visual Profesional Agendar cita para una mejor atención

I had a private shopping experience with Gabriela, speaks English. This shop has so much good…read morestuff... it's hard to choose. Have been in this place for first time and will continue to do so because of their great customer service. I will be coming back for sure!

Came here recently to get my glasses fixed ( it's been a minute ) I was greeted and helped both by…read moreMariah & Nina . Has a nice experience with them both their customer service skills were super up there . Thank you again !!

That time of year exam + new glasses appointment at Americas Best Contacts & Eyeglasses…read more Dr. Nguyen is a very good Optometrist. The location has a very friendly staff with great customer service. There's plenty of parking America's Best is in the Walmart Plaza on Broadway in Chula Vista. I recommend this location! Happy Yelping :)

I dropped by to Optica and Dental Ilusion last week and asked about dental and optical. The dentist…read moreis Dr. Marinela Garcia with 20 years experience. She has a steady hand and knows what she is doing.

El doctor Monier es un excelente doctor de ojos; es muy profesional en su trabajo. Yo sentí que le…read moreinteresaba más el problema del paciente que lo económico. Es una persona muy gentil, que te escucha y no está con el reloj esperando a otros pacientes. Con él no eres un "número", el paciente es una persona que necesita atención. Él atiende a sus pacientes uno por uno, dedicándole todo el tiempo necesario para que el paciente se sienta cómodo. Lo recomiendo al 100%; no, mejor dicho, lo recomiendo al 110%. Muchas gracias doctor.

Altogether extremely frustrated and dissatisfied with my experience and product. Lenses are cut…read morequick but quality was poor and customer service was a nightmare. Summary: TJ Vision Optical's lenses without coating costed $150 + $48 for anti-glare coating (almost $200 total). The prescription came out with peripheral straining which gave a headache with use and that never resolved. After verbalizing my frustration with the product, the optometrist Dr. Jose Alberto Monier Siguenza stopped responding to my texts and calls and completely ghosted me forcing me to pay for an additional set of lenses from Walmart which costed only $130 after taxes while ALSO INCLUDING anti-glare coating and blue-light coating which did NOT have the issue of peripheral straining. Found this location on Yelp and saw it had a few great reviews unlike how the other locations didn't have any reviews. This location seemed like it was trustworthy and the website advertised great prices. The vendor did not respond to any of my emails when I sent two emails to ask about pricing and the process. I decided to go in-person to see the location in person. When I got there, the shop owner Dr. Jose Alberto Monier Siguenza was very kind and personable. He spoke great English as one of the other reviews had mentioned and he listened to what I needed accomplished. While many other optometrists in the San Diego area refused to replace the lenses on my Gentle Monster frames, Vision Optical was one of the locations that agreed to replace the lenses. I was assessed by Dr. Jose and had my PD measured. When deciding on what kinds of lenses I wanted, I expressed to Dr. Jose that I wanted poly-carbonate lenses along with anti-glare and anti-scratch coating. There I learned that poly-carbonate costed extra and also the coatings both costed extra. At this point, I realized that having these lenses done in TJ would've costed me more than what Walmart quoted me, but I decided to go through with it anyway because Dr. Jose promised that I would get my lenses cut and placed by the end of the day. I expressed I wanted the additional coatings but Dr. Jose insisted that I did not need them and recommended I didn't get any coatings done at all. Poly-carbonate single-prescription lenses with no additional coatings was quoted for 2600 Mexican Pesos which came out to $149 USD. Walmart quoted the the same product WITH anti-glare coating and a blue-light filter for only $120 and it came out to $130 taxes included. The glasses were done within around an hour which was awesome. I tried them on in-store and they were clean and clear and I didn't notice any issues at all with clarity. However, it did feel like the prescription was a tad strong on the peripherals of the lenses but he reassured me that it was normal and that I would get used to it since they were new lenses. When I left the shop, I quickly realized how big a deal not having any anti-glare coating was and how much it affected the usability of the glasses for someone living in Southern California where its sunny year round. I contacted Dr. Jose immediately after I got home and he was initially responsive to my concerns. He asked me to call back the next morning to see what the lab was able to do and they were able to put on anti-glare coating for $48 USD which was eventually lowered to $36 USD after I expressed my frustration. I then told him that all included the lenses would've costed me almost $190 USD which is significantly more expensive than what Walmart had quoted. After I expressed how I was frustrated that it would cost this much in total due to his suggestion, he then stopped responding to me. I had proceeded to text him every few days and I also called his phone number, which he had previously picked up before, and I got no responses over the next two weeks. I have since still not received any response from this shop and I had to ultimately go to Walmart and spent $130 for another set of prescription lenses which DID NOT have the issue of peripheral straining and also included anti-glare and blue-light coating without an extra cost.