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Daniel Hilda MD

3.7 (3 reviews)

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Penn Family Medicine Valley Forge - View from the waiting area

Penn Family Medicine Valley Forge

(21 reviews)

Have not had a PCP since my doc of 40 years retired. I was finally able to secure an appointment…read moreon 9/22 ..over 2 months after he retired and several months after beginning calls to make appointment . Call center cancelled my appointment the morning of via text message, Reason: Dr. had family emergency. When I was finally able to reach some one with the authority to reschedule me I was told the best they could do would be 12/24 or 12/26. Three months after my original appointment was cancelled!!!!!! BTW...my husband was able to see the same doc I had been scheduled with...he told her of my experience...she denied that she had cancelled any appointments and had not had any family emergency that kept her from work. She promised she would look into it. I am so deeply concerned and saddened by the change in management . This had been a top of the line practice since it opened. No longer true.

Beware! Penn medicine Corporate has hired an outside organization to set up an 'Access Center'…read more The phone AI restricts your reason for calls to make appointments or change appointments only. the operators have no idea how to handle your call otherwise. Tried to refill a prescription, did not understand what that was. Why are you calling? because Penn Med at VF does not accept calls from Drug stores, mail order drugs, etc. Silence. These people do not know ANYTHING about you or Penn's policies. Their equipment is so bad you can barely hear them. They put you on hold, you can hear them answer other calls, and put THEM on hold. Be prepared for a long wait for calls to be answered: 50 minutes. If you set up a call back, it is ignored. It's a shame to put this here, since this is Pennmed Corporate. But as a corporation, rest assured Penn medicine is making sure that profits are #1 and does not care one bit if you find another doctor.

Daniel Hilda MD - physicians - Updated May 2026

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