Our family were patients for approximately 10 years. We…read morewere not interested in MDVIP because we typically see the Dr. once a year. We tried contacting the office countless times to select our new Physicians Assistant, we were always in a long queue and often disconnected when they closed the office for lunch. I stopped in the office to schedule my mtg with the PA I selected only to be told we are no longer patients abs Wouks I like to be on the waitlist which would be about a year . I asked what about my BP medication, I'll run out before I find a Dr. the receptionist told me "try a minute clinic ". I spoke with the office manager who clarified the medication question, she said the receptionist gave me misinformation and I could get enough meds to last until I saw my new Dr. , the office never called in the prescription.

It gets even worse. My Rx's run out in December. That's when I used to go for an annual visit to…read moreget my Rx's renewed. Well since I'm now on a two year waiting list for a PA (even though I signed up in May, they claim they didn't see any notes until August). At any rate since I've been going to PFM for close to 40 years before they privatized, I asked for an Rx for six weeks until my appointment at a new facility. They said NO so they expect me to go six weeks without my Rx's. Talk about DO NO HARM! They should be ashamed!

Do you like inconsiderate, money grabbing doctors who will do anything to bill you vs. actually…read morehelp you? Do you like, smug, arrogant and uninterested receptionists that do nothing but belittle you and argue when you need help? Look no further. This Main Line establishment has no shortage of flaws. Once I went in for sleep apnea concerns, to get a sleep study, and the fresh-out-of-college millennial doctor starts browsing on Amazon.com (while I'm still explaining my symptoms) to recommend products for me. He called me "man". I'm older than he is. Where has respect gone in the workplace? Why did I spend $50 copay to have a child dressed in a cheap tie a stethoscope go on Amazon.com to recommend a product to me? Appalling. I quickly switched from that physician to Dr. Stevens who, despite the egregiousness of the practice overall, seems like a decent physician. If you must deal with this practice, he's your guy. Dr. Souder is a disinterested phoney who will write you a script before even considering your conditions fully. She seems more interested in touting the fact that she runs a practice than actual patient care. These doctors are constantly not-in-office and hardly helpful when they are. The rest of their staff is either an out of touch baby boomer or a millennial with a chip on their shoulder. If you're willingly going to these practice, you're a complacent suburbanite sitting on airs who believes the words "Main Line" in a businesses name mean quality or prestige. I assure it's to the contrary. Avoid these people. You could help yourself better before they could or would ever choose to help you.

I left her practice about 3 years ago, when they literally had to kick me out at age 20 (you're…read moresupposed to leave no later then 17 or 18). Dr. Michaelson is wonderful! I can't think of a single negative thing about her. She's very personable and friendly. She knows what she's doing. Great with children and parents. Followed me through my entire childhood (and then some) and knows a lot about me. She remembers where I go to school, what my aspirations are, what my family life is like, what my extra curricular activities are, etc. She remembers my health issues and the meds that I take. It really is impressive that she can talk about these things on the top of her head and not have to watch her struggle to catch up and read through my medical file. She asks a lot of questions and I feel completely comfortable telling her everything because she's not judgmental and she's definitely there to help. She makes herself available by phone in the mornings and you can make same day sick appointments. I've always been taken care of... no horror stories. And she knows a lot of specialists to refer you to if you have something really specific you need to be seen for. Also, other things might be that parking is very easy, the office is very clean and new, she has other doctors in the practice with her to take care of you if she's on a break, and her nurses and secretaries are very friendly. If I ever have kids, they're definitely coming here! I really love Dr. Michaelson

I've been a patient of Dr. Kripke for 15 years. She is thorough with her work, and always makes…read moregood decisions. She truly cares about your well-being, and even follows up on matters. She is competent and capable. If you are looking for a great Internist, you won't find one better!

Arrogant, dismissive and completely unresponsive when dealing with my father and his dementia…read morediagnosis. Even after his symptoms resulted in an ER visit there was no response and was finally blown off as just part of the disease. Avoid this doctor!

Completely dismissive, uninterested, and arrogant. Went through a list of unlikely and improbable…read morecauses for my symptoms and told me everything was normal, but then I saw on the report on my chart that my lower extremity reflexes were depressed, which was something that my primary care physician had also seen. Although it's not necessarily a big deal, you'd think that he would at least have mentioned that to me, but he was too busy assuring me that it was all in my head. He asked almost no questions. If I could do zero stars, I would.

Have not had a PCP since my doc of 40 years retired. I was finally able to secure an appointment…read moreon 9/22 ..over 2 months after he retired and several months after beginning calls to make appointment . Call center cancelled my appointment the morning of via text message, Reason: Dr. had family emergency. When I was finally able to reach some one with the authority to reschedule me I was told the best they could do would be 12/24 or 12/26. Three months after my original appointment was cancelled!!!!!! BTW...my husband was able to see the same doc I had been scheduled with...he told her of my experience...she denied that she had cancelled any appointments and had not had any family emergency that kept her from work. She promised she would look into it. I am so deeply concerned and saddened by the change in management . This had been a top of the line practice since it opened. No longer true.

Beware! Penn medicine Corporate has hired an outside organization to set up an 'Access Center'…read more The phone AI restricts your reason for calls to make appointments or change appointments only. the operators have no idea how to handle your call otherwise. Tried to refill a prescription, did not understand what that was. Why are you calling? because Penn Med at VF does not accept calls from Drug stores, mail order drugs, etc. Silence. These people do not know ANYTHING about you or Penn's policies. Their equipment is so bad you can barely hear them. They put you on hold, you can hear them answer other calls, and put THEM on hold. Be prepared for a long wait for calls to be answered: 50 minutes. If you set up a call back, it is ignored. It's a shame to put this here, since this is Pennmed Corporate. But as a corporation, rest assured Penn medicine is making sure that profits are #1 and does not care one bit if you find another doctor.