Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

Great optometrist office. Feels very classy inside…read more Only gripe is that they push you to buy their glasses versus giving you your prescription right away. You would have to ask for your prescription and decline to look at their glasses.

Hello, I had a disappointing experience during my first…read morevisit as an independent adult, and haven't been in years . At check-in, I gave my insurance details (I'm double-covered). The blonde woman at the front desk asked me to sign for an Optima eye exam without clearly explaining that it was optional, and I felt pressured because they highlighted their latest equipment, and I assumed it was standard. Five days later, I learned from a family member that my deductible/copay had already been met, so I shouldn't have owed anything. When I called to inquire, another staff member told me that "a copay and deductible are separate," which came across as dismissive and made me feel foolish for asking. In reality, once the deductible is met, additional copays for covered services shouldn't apply in this way. The lack of clear communication about the optional nature of the exam and the billing left a bad taste. If patients are going to be made to feel uninformed or stupid when they question charges, I won't be returning. P.S. As a 19-year-old, I also found it strange to be recommended (and charged for) this extra exam when I've had no prior eye issues. It left me wondering why it was pushed so strongly at my age.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

This has been the first time I've been in over 15 years and being disappointed in the customer…read moreservice. I always highly recommend them for being the best in Kern County hands down. Not today, tbh ever since the old staff members started retiring the service has went down. I came in to order a pair of glasses and no appointment is needed because I called ahead and also have been a long time customer I know this. I came in at 9am on a Friday and it was slow maybe myself and 1 other waiting. And I still wasn't attended to, and I only came to pick out glasses. Smh

Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

What a vibe shift this place is from the other optometry shops in town. Dr Cheung is an outstanding…read moreoptometrist; his skills, expertise and dedication are amazing. He was previously at another clinic, here in Bakersfield, and recently opened his own practice, with all of the state-of-the-art equipment and technology. If you've been around a while, you've probably experienced how prices, fees and upselling have gotten crazy with so many doctors, veterinarians, etc. and may have wondered why. A big reason for this is that PE (private equity) is buying up professional practices, and PE brings the same playbook to every practice: jack up prices, charge for every damn thing you can get away putting a price on, make professionals employees (not owner operators) and fire anyone who treats people like friends or even humans; they are customers to be mined. This trend towards lower quality service and higher prices has been called "the en$h1tificati0n of everything". Dr Cheung is a counter balance to this: his office staff is efficient and friendly and he takes time with his patients to understand their health and vision, utilizing the best technology to test and treat their issues. From the second you walk in their doors, you'll instantly feel a different vibe than what you get from the optometrist offices owned by Big Nameless Faceless Private Equity. Do yourself a favor and support this local entrepreneur and professional; you'll be glad you did.

I have a history of severe dry eye and was experiencing a lot of eye pain recently. When I called…read moreDr. Mark Cheung's office, he was able to see me the same day! He was very professional and did a very thorough evaluation. He also spent a lot of time reviewing the photos he took of my eyes with his microscope and the different treatment options available! I highly recommend seeing Dr. Cheung for any medical needs!

YAY! Awesome optometrist in Bakersfield! Lately I've been finding it hard to find a top tier…read morequality experience at pretty much any place of commerce... So, coming here, it was very refreshing to discover that there are some places that still know how to run a business with great professionalism and customer service. This review is for a contact lens exam that I received earlier today. It was my first visit to Takhar Eye Care. First of all, the front desk is fantastic. They actually answer the phone! Promptly and friendly too! They are clear in communicating and very detailed oriented. The front desk can make or break whether or not I'd like to even make an appointment in the first place, let alone come back. But the prompt and responsive service was immediately impressed upon me even before I arrived. They also had appointments available within a reasonable timeframe, which is hard to find these days. Secondly, the doctor is also fantastic! Really took the time to learn about what I needed and didn't rush through the exam. He was efficient and thorough, carefully checking my eyes. He listened to my idiosyncratic requests and was able to meet all of them. Also, he explained some of the process of the exam that I never knew before! The place was super clean and organized. And, they had a contact lens removal station with lens cases and solution! It's so odd, but for the past 15 years plus, it has always been a hassle to take out my contacts at eye exams. When I saw a whole station ready with sink, mirror, cases, and solution (for soft contact lenses), I was seriously shocked and happy. At past offices, I have been given grief for not bringing my own supplies, provided only hard contact lens solution with no other option, needed to walk down outside of the office to a faraway restroom, or used areas without an available mirror at all. What a relief it was that I didn't have to overcome any of these obstacles just to take out my lenses for the exam! Overall, A+++ for Takhar Eye Care. Thank you!

Arrived at 12:00pm. Door were locked with instructions to call the number listed for assistance,…read morewhich was fine. Another sign on the door stated they were closed from 1p-2p for lunch, also fine. Yet an additional sign read "walk-ins welcome." Called the number and asked to come in to just look at frames, only to be told that a current customer was currently being assisted then they were going to lunch. Asked if lunch was still at 1pm, and told it was. So apparently it takes 1 whole hour to assist a customer, walk-ins are not welcome, and you can't come in to just look at frames. Terrible customer service...you just lost 2 potential new customers as both my daughter and myself are in need of frames. Literally just wanted to look at frames, already had our prescriptions.

This was my very first eye exam at age 30, and I honestly never felt like I needed to go in before…read more But since my insurance covers it, I thought, "why not give it a try?" I chose Dr. Thurman Edward Wood, O.D. in Bakersfield because of all the great Google reviews--and I'm glad I did. From the moment I walked in, I felt welcomed and well taken care of. The staff who did my initial exams were fantastic (wish I caught her name!). I went through a few different tests--one with VR, one for eye pressure, and another where you stare at a balloon through a small hole. She explained everything clearly and made me feel comfortable. When it was time to see Dr. Wood, I was even more impressed. He really took his time with me, focusing on my personal needs and listening to my history of eye concerns going back 15 years. He answered all my questions--including which eye is dominant--and gave me a very thorough exam. I left feeling reassured, confident, and cared for. My wife had her exam as well and was equally impressed with the doctor's attention to detail. Best part? I found out I don't need glasses! Unfortunately, the experience didn't end as strong. When my wife went to pick out glasses, the sales rep assisting her was pretty inattentive. Instead of guiding us through price points or styles, she just kept saying, "Take your time and look around," while sitting off to the side. We were on a bit of a time crunch, and after letting them know we couldn't finish that day, the atmosphere felt a little awkward. We paid for the exam and left, but my wife and I agreed in the car that while the exam experience was excellent, we'll be purchasing glasses elsewhere. Overall: Dr. Wood and the medical side of the visit were phenomenal. I highly recommend him for anyone needing a thorough and thoughtful eye exam. Just be prepared that the glasses-buying process might not be as attentive as you'd hope.

From the receptionist, to the tech who conducts the testing to Dr. Wood performing the examination…read moreto the staff helping select eyewear......this office is super friendly, helpful, knowledgeable and professional. They actually CARE, which in today's day and age is a rarity. Thank you, to you all, for taking such good care of your patients!

This has been the best eye Dr. I've been to. We've been coming here for about 4 years. The staff…read moreand providers are all great, friendly and knowledgeable. Monica the Optician is such a kind spirit, it really shows when someone loves their work. They have a great selection of glasses and were usually in and out in about an hour.

We've been coming to Central Valley Eye Care for about 15 years. Have always had a pleasant…read moreexperience, from walking in and getting greeted by Marilyn and the girls up front, to seeing the doctor for our eye exams, to ordering new glasses with Monica at the optical department. They're all great