WORST EVER. My brand new $17k HVAC stopped working within a week and the tenp was nearly 100…read moredegrees in my house. When I called, I was astounded that the owner was mocking me like a third grader. Then they finally sent a technician who wasn't here 5 minutes before inexplicably blowing up and storming off. At that point, I wasn't even being a Karen of any sort since I believed they would fix it. Also, when they sold me the system, I was told that the attic hoard left by the previous owner would need be removed but they had a team for that and he'd have to check with his boss but it was mostly likely included in my quote. It took their crew about 20 minutes to empty the attic (on my lawn!) and then they tried to send me a separate bill for $800 for the 20 minutes of labor.I am a senior on a limited income and would never have agreed to nor contracted this since I am not in a place to pay for unskilled labor at that high of a rate. I went all summer with no AC even though I had already paid for this system. I had to get Alabama Power involved since they financed it. The other owner finally came out and shook his head at the shit install and promised to make it right. Never heard from him again. I cant even use the system and employ fans and space heaters instead. The ductwork leaks into my kitchen ceiling, and the system shorts out. My excellent credit rating be damned, but I never paid. penny on it because it isn't working. Last I heard, it was going through the attorney general. Absolute rip off and they refuse to stand behind their contract at all, and worst of all, the owner has the temper of a toddler.

For those looking for service, let me share my story with Surfside, online adds say free estimate,…read morefree quotes, and no unexpected expenses with advance notice of fees. Called about AC not working they came out, found out what was wrong quoted what i thought was a high price. And when i said i was going to check around they said he had to bill me for service call for $150, that i could get back if i used them for service, no choice but to pay. I called company to complain and got the run around, someone would call me back, no luck pictures show thier claim free estimates. And quotes no fees that are not explained upfront but when i shopped around for better pricing, they charge a fee. Classic bait and switch, false advertising...

Yaay! Patrick was on point again as always. He came out today to service air/heat unit. He always…read moreperform exceptional service explaining his services in basic language whereas it's understood. He notice an issue that was previously done and addressed it quickly. Minutes after he left a team of techs were here to correct it. Patrick will always be my "go to" tech as long as he's with Hansen. I highly recommend him as your tech....try him!

Called this morning. AC was not working. Eric was awesome. Same day service. Courteous and…read moreknowledgeable. Got the unit working. Thanks. very much appreciated.

I had a new Trane unit installed right at a month ago.. My AC has went out 3 times, and is now…read moreleaking from my ceiling.. the water has went behind my walls, through my electrical, and down behind my cabinets.. It has something to do with the inside unit not being installed correctly.. When they did my install, they left all of their garbage in my attic, as well as leaving me with a hole in the wall under my thermostat.. I'm paying 10,000 for this new unit.. however they have probably created 10,000 worth of damage to my home.. and it's not over.. This has to be at the top of worst experiences that has happened in my life.. I would not say that Surfside has made me happy by ANY MEANS.. It is now 2 am, I have no AC, tomorrow is Sunday, so I will wake to sweat and a very uncomfortable 11 month old grandbaby..

From the owner: We are Baldwin County's premier HVAC company. As a part of the Surfside Family, our group offers a…read morenumber of services. But here at Surfside Heating & Cooling our focus is your every air conditioner repair or service need. With affordable a/c service calls, our expert HVAC techs are standing by to provide 24/7 emergency services. Whatever your air conditioning need we can handle it. And being fully licensed, bonded, and insured, you know you can trust us to stand behind our work. We work on furnaces, heat pumps, and all types of central air conditioning and heating units. Our premier HVAC technicians can even install and repair mini-splits! Whether you need a ducted ac system or a ductless ac system, we have the right tools to get it done.

I have had 4 ac units replaced in different houses over the past 7 years -- I wish Hansen did them…read moreALL. I have lots of comparisons. I have a semi-annual contract for service and inspection, and this was completed a few days ago. As always, the techs are polite, they educate you, they point out any concerns, and they are extremely thorough. I appreciate Hansen's scheduling software, their follow-up after service, and how they value my time. This customer experience is a rarity nowadays.

They cut your insulation off with a knife and try to sell you an anode. Scummy business and…read moreinsulting.

LS air Installed a furnace in air conditioning for a friend of mine in 1985 That's 38 years ago It…read morestill works fine today. That is fantastic!

If you look elsewhere for reviews they seem to have good ones but I guess I had bad luck. I called…read morethem about 3pm Friday 29 Jun when my regular guy couldn't come. They told me they'd put me on a list but wouldn't come if my son was home alone but they would call and let me know. So that meant to me that there was a slight chance they might come. I took off from work and headed home to wait. I was fine when they didn't, it would have been a long shot. I called again on Monday morning at 9am because I hadn't heard. Again they told me they'd put me on a list. I eventually called someone else who fixed my unit late that afternoon. I never heard from L & S. I called them at 4pm on Monday to take my name off the list. My biggest peeve is that they never called, I would have assumed that they would have given me a heads up, maybe they can't tell me exactly when but let me know that it might be days.

Requested service through warranty company for Air Conditioning. Called three times (they have a…read morevacation message on their phone) and no response. They informed warranty company they would get initial AC service 72 hours after call. In the heat. And of course then they will have to get the part! This company (if you call it a company when it seems to be one person) is so unresponsive that NO ONE SHOULD CONSIDER USING THEM. They also claim to service areas too far away from them and they do not work weekends or even call back.

Kenneth was absolutely GREAT! They were recommended by my home warranty company. He and his team…read morearrived promptly, and assessed ALL areas of my AC unit to locate issue accurately. Kenneth explained every detail of his assessment and answered all my questions. When he located the problem, he did not just jump in and repair, but he showed me the culprit of my problem, and explained the solution! He was clear, concise, and a true professional. He and his team went above and beyond in alleviating the problem! KDM HVAC will be my #1 go to company! Top-Notch - I HIGHLY Recommend!

Had a great experience with Air In Motion. They showed up on time, explained everything clearly,…read moreand got our AC running again quickly. Fair pricing and friendly service--definitely recommend if you're looking for a local HVAC company you can trust!

From the owner: AC Out? Don't Sweat It—Call Air In Motion! The Gulf Coast's #1 HVAC Team • 5/5 Star Rating |…read moreSame-Day Service | 100% Satisfaction Guarantee!

I have been using Climate Control for over 25 years. I've never done a google review, but Donnie…read moreand Stella did such an excellent job today, I felt a need to post a review. They were kind, patient and demonstrated expert skills to fix my reason for calling them. Highly recommend Donnie and Stella. They are the best.

Scheduled an appointment online for an HVAC issue estimate. The online web site scheduled me for…read more8pm to 11:59 pm. Phone messaging stated the serviced 24 hour a day. Appointment confirmed via text. No one showed, no one called and appointment was done before the office closed. Poor business practice