Disappointing Customer Service Experience…read more I went to the store to buy tights and jazz shoes for my daughter. When I walked in, I told the sales associate I was there to purchase both. She showed me the available shoe options. I mentioned I was looking for flesh-toned shoes and wasn't sure the colors they had would work. I then picked out a pair of tights and, after that, went back to the shoes and asked to try some on my daughter. The associate then asked if I was "just trying on or purchasing." Stunned, I replied, "trying on to see if I want to purchase." She then said there would be a $15 try-on fee for the jazz shoes, which would go toward the purchase if I decided to buy. I asked for clarification: "So, if I try the shoes on and don't like them, I have to pay $15?" She said she might not be explaining it correctly and called over the manager or owner. Instead of clarifying the policy like the associate asked her to, the owner repeatedly said she was "confused" about whether I was buying or trying on, referring back to my earlier comment about wanting a flesh tone. I explained that I wanted to try them on my daughter to decide if the available color worked, but she continued to say she was confused, without ever attempting to explain the try-on policy or addressing my question. At that point, I said, "Never mind, we're in the wrong place," and left with my children. I went there to make a purchase, as i have many times over the years, but the tone and attitude made me feel unwelcome and completely uncomfortable. We ended up purchasing the shoes and tights online for less money, but I went to this store specifically hoping to support a small business. Unfortunately, this experience made that impossible and I won't be returning. Lastly, if a try-on fee is the store's policy, it should be communicated clearly and professionally, especially when a customer has already expressed intent to buy.

Ennie's service and selection of dance wear is exceptional. They are very knowledgeable down to the…read moredetails and very personable as well. We thoroughly enjoyed our visit and purchases. We will definitely be going back for future dance purchases for my 8 year old daughter. Thank you!

Such a cute new place to get your dance wear and shoes! Super friendly and great service! great…read moreselection of leotards, gifts, and accessories.

I drove 15 minutes out of my way to rush here before closing in Saturday at 3pm. Got here at 2:20…read moreand you were closed up tight.

My go to recommendation for all of our students and professional dancers. If you need to be fit for…read morepoint shoes, they spend so much time and effort to make the right fit and right shoe for each student. They also wait until we ok to the shoe and will replace or return the shoe. I would say this is our Un-official supplier for Schramel Conservatory of Dance and New Orleans Ballet Theatre!

Carmels is the best around when it comes to service and selection for dancers. I was not a dancer,…read morebut I'm the mom of 2 dancers. I rarely know much about what they need. Every year we go in to get them set for the year. The staff at Carmels is knowledgeable about the products and what the dancers need. They are friendly and attentive. If you go the week before dance schools start it can be a little bit of a wait, but well worth it for the quality of service. The store is spacious and not over crowded with merchandise. It makes shopping for gear easy. The location is fairly easily accessible just off veterans and the parking lot always has space, even during their busy times. Very happy to have this local store to shop.

1. Their hours: even when it says on the website that they are open, more times than not, they have…read morea sticky note on the door that they won't be there til hours later and even then they are late 2. Nowhere does it say that they do not accept returns or exchanges. I went there to return an unopened item and they were unbelievably rude. There are better costume shops in New Orleans, Dentist, unprofessional and unfriendly place . No need to support a business like that.

I've been to this store several times over the years and it was always pleasant. Until I needed an…read moreitem in a crunch for an event a few weeks ago. The girl behind the counter was rude as H3ll. Like girl, I did not make you work here. She kept trying to sell me a different item than what I wanted. I ended up reluctantly purchasing item I wanted, against her will it seemed, as I really needed it. Going forward they do not have to worry about stepping foot in there again. My daughter went last week unknowingly to me and also had a terrible experience with the same person. I like to support local businesses , but this girl needs some customer service training.

Beautiful store, great prices, excellent service, friendly & knowledgeable staff... what more can…read moreyou ask for! So nice to have an expert dance boutique in town.

Toptoe always provides the best personal service. They ensure that your dancer is comfortable in…read moreher selection of shoes, tights etc! High recommend it! (Coming from Ascension parish- Worth a 30 min drive!)

They have great gymnastics leotards, but not a large selection. Also Tigerwear is connected and…read morethey have great tank tops and LSU apparel!

From the owner: Dance wear and tiger wearread more