Disappointing Customer Service Experience…read more I went to the store to buy tights and jazz shoes for my daughter. When I walked in, I told the sales associate I was there to purchase both. She showed me the available shoe options. I mentioned I was looking for flesh-toned shoes and wasn't sure the colors they had would work. I then picked out a pair of tights and, after that, went back to the shoes and asked to try some on my daughter. The associate then asked if I was "just trying on or purchasing." Stunned, I replied, "trying on to see if I want to purchase." She then said there would be a $15 try-on fee for the jazz shoes, which would go toward the purchase if I decided to buy. I asked for clarification: "So, if I try the shoes on and don't like them, I have to pay $15?" She said she might not be explaining it correctly and called over the manager or owner. Instead of clarifying the policy like the associate asked her to, the owner repeatedly said she was "confused" about whether I was buying or trying on, referring back to my earlier comment about wanting a flesh tone. I explained that I wanted to try them on my daughter to decide if the available color worked, but she continued to say she was confused, without ever attempting to explain the try-on policy or addressing my question. At that point, I said, "Never mind, we're in the wrong place," and left with my children. I went there to make a purchase, as i have many times over the years, but the tone and attitude made me feel unwelcome and completely uncomfortable. We ended up purchasing the shoes and tights online for less money, but I went to this store specifically hoping to support a small business. Unfortunately, this experience made that impossible and I won't be returning. Lastly, if a try-on fee is the store's policy, it should be communicated clearly and professionally, especially when a customer has already expressed intent to buy.

Ennie's service and selection of dance wear is exceptional. They are very knowledgeable down to the…read moredetails and very personable as well. We thoroughly enjoyed our visit and purchases. We will definitely be going back for future dance purchases for my 8 year old daughter. Thank you!

Such a cute new place to get your dance wear and shoes! Super friendly and great service! great…read moreselection of leotards, gifts, and accessories.

I drove 15 minutes out of my way to rush here before closing in Saturday at 3pm. Got here at 2:20…read moreand you were closed up tight.

My go to recommendation for all of our students and professional dancers. If you need to be fit for…read morepoint shoes, they spend so much time and effort to make the right fit and right shoe for each student. They also wait until we ok to the shoe and will replace or return the shoe. I would say this is our Un-official supplier for Schramel Conservatory of Dance and New Orleans Ballet Theatre!

Carmels is the best around when it comes to service and selection for dancers. I was not a dancer,…read morebut I'm the mom of 2 dancers. I rarely know much about what they need. Every year we go in to get them set for the year. The staff at Carmels is knowledgeable about the products and what the dancers need. They are friendly and attentive. If you go the week before dance schools start it can be a little bit of a wait, but well worth it for the quality of service. The store is spacious and not over crowded with merchandise. It makes shopping for gear easy. The location is fairly easily accessible just off veterans and the parking lot always has space, even during their busy times. Very happy to have this local store to shop.

I had a very disappointing experience at Dance Station in Chalmette. My husband purchased four…read morepairs of tights for a dancer--two shimmery and two non-shimmery. The salesperson was told what was needed, including the size, yet when he got home we realized the two non-shimmery pairs were the wrong size, which was clearly an error made at checkout. We returned to the store with the unopened packages hoping to exchange them, only to be told they do not accept refunds or exchanges. We explained that we were not asking for a refund, just a correction since the wrong size had been sold to us. We were then told it was against federal law to take them back. Even after explaining again that this was a sales mistake, the staff refused to make any exception. As a result, we were forced to purchase two additional sets of tights at full price. This level of customer service is unacceptable. Mistakes happen, but refusing to correct an error--especially when the items are unopened and the issue originated at the point of sale--feels very unfair to customers. It would have cost them nothing to correct their mistake, but instead they stood behind their policy and lost a customer. Just imagine how much more satisfied the experience could have been with a simple correction. Now I will be sure not to recommend them to any other dancer. Experiences like this make it hard to support local businesses when there is no willingness to work with customers or acknowledge mistakes. Unfortunately, I will be taking my future purchases elsewhere or ordering online from retailers that value their customers and stand behind their service.

Always wonderful to support local business they have everything that you need went there for my…read moredaughter. We were able to buy tap shoes, jazz shoes, ballet shoes, dance bag, and more It is in the parish so it's the drive from New Orleans (depending on where you live) but it's a one stop shop if you need dance clothes the same day.

1. Their hours: even when it says on the website that they are open, more times than not, they have…read morea sticky note on the door that they won't be there til hours later and even then they are late 2. Nowhere does it say that they do not accept returns or exchanges. I went there to return an unopened item and they were unbelievably rude. There are better costume shops in New Orleans, Dentist, unprofessional and unfriendly place . No need to support a business like that.

I've been to this store several times over the years and it was always pleasant. Until I needed an…read moreitem in a crunch for an event a few weeks ago. The girl behind the counter was rude as H3ll. Like girl, I did not make you work here. She kept trying to sell me a different item than what I wanted. I ended up reluctantly purchasing item I wanted, against her will it seemed, as I really needed it. Going forward they do not have to worry about stepping foot in there again. My daughter went last week unknowingly to me and also had a terrible experience with the same person. I like to support local businesses , but this girl needs some customer service training.