I reached out to inquire about dance classes for my daughter and initially received a response asking for more information. I replied promptly with details about her age and what we were looking for, but never received a follow-up response.
The next day, I received another message asking if I was still interested, as if my previous response had never been read. When I pointed out that I had already replied, there was still no real effort to resolve the communication issue or provide the information I originally asked for.
The lack of communication, organization, and customer service was extremely disappointing. As a parent looking for a welcoming environment for my child, this experience felt unprofessional and frustrating. I hope they improve their responsiveness and overall communication process moving forward. read more