I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

I pay for a mailbox there and I have been a customer there for years. We all know each other by…read morename and my mailbox number. They are always professional and show courtesy towards me and my family. I love having my mail and packages delivered there- I NEVER worry about "porch thieves" because the UPS store has my back. The owners are more serious in their personality than I am, but that is ok. When you take the time to get to know them it is worth it. When I broke my ankle, they offered their younger employees to help out and carry my packages to my car. They have GREAT customer service and really care. I also notice and realize that are SUPER busy all the time!

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

Natalie provided immediate assistance in notarizing my documents at a moments notice. Very…read moreprofessional service I recommend her services thank you for exemplary service.

Good service would recommend, fast respond and very helpful, helps with any questions I had would…read morerecommend

Marisol was kind, helpful, and professional. I was not sure…read morewhat to expect but she made us feel comfortable. I would highly recommend this company!

If I could give Marisol 10 stars, I would!…read more I've never used a mobile notary service before. But with a hectic schedule, I needed to look for one. From the beginning, Marisol was extremely responsive and prompt. She also provided a slate of availability so we didn't have to play the back-and-forth game - I really appreciate that! When she arrived, she was extremely friendly and efficient. The process was quick and easy. I highly recommend this service.

Everything went well!!! This store has a in house notary which is very convenient for those who…read moreneed to get documents notarized. It has something for everyone of course books, toys, art supplies etc etc. Nice gem in Morgan Hill. Staff is fantastic they are very knowledgeable and helpful. Great place to visit!

Very friendly small business with a wide selection of books, some toys and games, and a few odds…read moreand ends that were interesting (tumbled rocks by the cash register, pens in the shape of wrenches, etc). I will be back. We need more businesses like this one in the Morgan Hill-Gilroy area.

The nonstop 5 Star reviews for this wonderful Postal and Printing service depot are well deserved…read more They have this new paper that is made of plastic that is waterproof but also allows you to print full color on it. You can now create your own high quality custom poster prints for anything! $7 for each of my print but I choose XXL door panel size. The color print quality of their monster AI printer machine here is the best I have ever worked with. See examples. Thank you, Post N Print team, for making it possible at the lowest price in the Bay Area.

Great passport photos. Great service from the young lady. Excellent experience. Thank youread more

Very rude. Do not recommend. Cusses at customers and treats very poorly. I don't know how this…read moreperson is even still in business.

Super fast service! Got him on the first attempt! Will definitely be going back to this process…read moreserver in a the future

Prompt, professional, and convenient. I've used this notary service numerous times now. He will do…read moreanything you need, single documents or loan packages. He's come to my house and I've gone to his. I am very impressed.

Very Professional and knowledgeable. Speaks spanish, Highly recommend for all your notary needs…read more Great prices too.

Very personable , considerate and professional. I needed…read moresome thing notarized and I was able to get in very quickly. Her office was a little bit difficult to find, as it down a breezeway. But she help me quickly find her and I was in and out very quickly. A weight off my mind. ! I definitely recommend her.

Monica was great just like last time. Very easy to schedule a date and time. She came on time,…read moreservice was fast, easy, she was very polite and professional. The pricing is very fair and the fact it's at the comfort of your home is priceless. I highly definitely recommend Monica for any notary needed.

We found Monica through our local Moms group Facebook page and we are so happy we chose her! She's…read morevery responsive, friendly and has fair prices. We look forward to using her services again in the future!