Phenomenal experience start to finish, and that was with a toddler and infant in tow! By far the…read morefriendliest staff I've ever met in any business. They genuinely care and talk to you like a person, not just an appt slot.

From the front office, to the hygienists, to the doctors they are excellent. Always concerned with…read moreyour comfort, they explain your options and the procedure. Definitely recommend for any of your dental needs.

My wife went in for dental work. The procedure was submitted to our insurance company from her last…read moredentist appointment. This appointment was to finish the procedure. We received the summary from our insurance company in the mail a week or so before the appointment. The day of the appointment we received a bill in the mail from the dentist. When my wife showed up for the appointment, the dental office indicated that she needed to pay what was owed right then. My wife explained that we had just received the bill at home that day and that we usually mail in a check, but the dentist office wanted the money right then. My wife does not carry a checkbook with her, so she had to pay on credit, but was NOT told that they charge an extra 2.99% for a credit card change. When I was able to contact the dental office, I asked them to take the charge off of my credit card and I would send a check in the mail as I normally do. They refused and said that I had to bring them a check before they would cancel the credit charge. I refused to do this. I also asked why we had to pay more via credit. They said that there are notices all over their office about this (it's on the mailed bill too). However, I never noticed or considered this because we always paid our bill via check when it came in the mail. I would like to add that we have never been overdue on any of our payments. With this disagreement I indicated that I already talked to our bank and had the number of their fraud department and that I would contact the BBB about this strong arm tactic. We had no previous notice that the money we owed would need to be paid that day! Anyway, my wife went in with a check after this disagreement and they refunded the extra 2.99% they charged in cash and told us that due to the threats of calling our bank's fraud department and the BBB we are no longer patients. The dentist is great, but how do you deal with an office manager only focused on money and not the care of the patients.

Best dentist every! I have been to a fair amount of dentists over my 54 years and many travels,…read moreand my teeth are fairly complicated to work on too. Dr. Pawelek is a skilled dentist who is thoughtful and honest in his treatment approach. He knows how to connect to the patient personally and is very compassionate about providing pain free treatment. I highly recommend him. His staff is also fabulous - competent, friendly, helpful, and caring.

Trying to find a dentist is next to impossible. I called to make an appointment. The girl was…read morerather rude, but we made it. I went in and the hygienist was great. They told me I needed a deep cleaning. I called with new insurance. They asked me to email it and they would call me right back. A week later I hadn't heard, so I kindly called them. I was treated very rudely by multiple people. The first was a man who said they could not give me a price on cleaning until after I had it, which is ridiculous. Then I was transferred to Becky who put me on hold for 18 minutes so I hung up and called back a little while later again on hold for almost 20 minutes so I hung up and called again later and she was rude and angry. Every time I tried to tell her why I was calling, she told me I was a new patient, which I'm not - she finally found me, but would not help me. I tried to explain what I needed but every time I spoke, she threw me back on hold. I kept calling, as this is the only dentist I have in my health plan to go to. Finally Destiny, apparently the manager, took the call, yelled at me and told me not to come back. I can't reach anyone else and now they have blocked me -stay away. Do you really want people like this caring for your dental needs?

They have an incompetent billing department that could probably be considered criminal. They never…read morebilled my insurance properly, charged my HSA every visit and somehow I get a $2000 bill 14 months later! Dentist barely speak English, are rude, don't explain what they are doing, and left several holes unfilled in my teeth and my bite isn't right causing grinding. Seriously want to sue these crooks. ​

Again a nightmare...the Auburn New York office. Manager and…read moreoffice staff rude and manager dressed in clothes that were filthy and smelled as though she was not washed and food smelled. Eating lunch at the front desk. I asked for an adjustment and was loudly addressed to the fact I was dismissed as a patient. She seemed to be really proud of the control she thought had in front of the one patient in the waiting room. Office smelled of fried food. Horrible presentation of a dental office, I left and was happy I did. I am familiar with dental offices, as I worked in the industry in the past and I am surprised due to many many health violations I witnessed they remain open. Disgusting.

I had a confirmed appointment for a simple tooth bonding repair--something I've been treated for…read morebefore. Despite having an appointment, the dentist / owner Jose Alvarez refused to see me for no reason, even though I arrived on time and had clearly explained what the appointment was for when scheduling. Staff suddenly told me I had been "scheduled incorrectly" and could not be seen. I waited nearly 20 minutes to speak with a manager, who told me the dentist had simply decided he wasn't going to see me. I drove 40 minutes each way for nothing. When I returned the next day for the rescheduled appointment, the denist repaired the tooth in 5 minutes - proving the procedure was quick and straightforward. When I asked what went wrong the day before, he was extremely rude, dismissive, and offered no apology. He told me he was "busy" and dealing with walk-ins, implying that walk-ins were prioritized over a patient with a confirmed appointment. His tone and attitude were completely unprofessional and showed no regard for my time or experience. This level of disrespect and disregard for patients at this location is unacceptable. I would not recommend this office to anyone. The dentist's behavior, in particular, was shockingly unprofessional and has completely destroyed my trust in this establishment.

This practice sucks. In 2 years being a patient, I had 4 different dentist. DeVito retired because…read moreof hand surgery, Woodcock got out to join another practice, Gely, first woman dentist I had, stopped working because she's pregnant, Mourad, in spite having a misdemeanor record (google it), did an ok job. The front desk people are something else. Most of the time I call, I get a faggy, irritating voice, more suitable to a gay bar. Very annoying. The practice has 3 different names that confuses me and the insurance carrier Humana. I had my crown done in the Cicero office on a Friday because Mourad does not work Friday's in Fayetteville. Got a letter from Humana re my crown procedure. Tried to get in touch with Brandon, supposedly the mgr., to no avail. Got hold of Erin who told me to fax or scan the letter to cicerodentalassiates@outlook.com. the address was non existing. I asked if Destiny, another mgr at Fayettvelle can help me. She don't work Mon and Tue. She's available on Wed. T told Erin, this practice sucks, BIG TIME. This practice does not warrant a star.

Horrible customer service. No one answers the phone. You have to go it to talk to anyone. They sent…read moreme a text on Friday to tell me my insurance is no longer accepted so I'll have to pay cash on Monday for my appointment. I can't even call to cancel my appointment! I called during business hours and they REFUSE to answer the phone. Also, if you have a toothache, they will let you suffer for a week before they will see you.

This office and the staff are absolutely terrible and unprofessional. My husband and I made…read moreappointments together. We became ill and could not make them. When we received the reach out from their office, we requested that they be cancelled. A few weeks later I called to reschedule and the receptionist placed me on hold for a long period of time and then came on and said she would have to call me back. She did not. I called back twice from my phone and she let it go to voicemail each time. I called right after from my office phone and she picked up. SHOCKER! She placed me on hold once again and sent me to another lady that came on and said we could not reschedule. Reason being, because the receptionist called several times to confirm our appointment (that we requested to be cancelled) and because of this a 2 hour window was lost. SERIOUSLY??? I guess we should have came in and spend it throughout their office. People, read the previous reviews on this place...they are real!!!!! The receptionist is terrible at her job, and the office people friendly.

Disappointed with how the main receptionist handled a situation with my family. The appointment…read moretimes were miscommunicated to our family and the receptionist was disrespectful towards my mother. This disrespect led to stress not needed.

I have been going to Stone Dentistry for the past 15 years. The are always professional and…read morepleasant. A couple of weeks ago they re-lined my lower plate and when I got home I realized I couldn't wear it because it really hurt. When I called Tammi, the mgr, she asked me to come right back in. When they finished working on my lower plate it fit perfectly. I tested it on some baby back ribs and no problem. I highly recommend Stone. You should go there. You will not be disappointed.

When I first went to Stone Dentistry about 5 years ago, it was great!! Now not so good. One dentist…read moreworking on four patients at the same time. You never get the same dentist. Then they have no clue what is going on!!! I was so disappointed with everything. I paid a lot of money and the service sucks!! After all is said and done with my dental work, I will never go back!!

Their X-ray machine is painful and they take 18 X-rays Be…read moreprepared to wait hours for your treatment

The worst experience I have ever had in a dentists office. They were to send my papers to the…read moreinsurance company which they never did for more than three weeks toward the end of 2025, wasting over $2500 of my insurance money which I couldn't use for the year. The excuse that Dr. Dhami's wife gave me for not sending my papers to the Insurance company was that she had to travel abroad and that no one else in the office besides her could send my papers to the insurance company. When I asked for a legitimate solution, I was told that I had to sign a consent form that all expenses would be paid by me out of pocket since there was no time left for the insurance to be approved. I questioned signing the consent form. to which Mrs, Dhamii told me not to worry, it will all work out. The next morning I got a call for their office that they cancelled my upcoming appointment, by blatantly lying that I showed aggression.

I have been to a lot of dentist in the last couple of years with lots of problems with my teeth I…read morecame to family choice and meet Erica and she has gone above and beyond to help me get my teeth where they should be and helped me on the right path with my teeth she is absolutely amazing !! on top of that. You get greeted by two amazing girls that seem to care about their jobs and getting you to where you need to be as well!!!! Dr is absolutely amazing. Treat you like an actual human and not just a patient!!! they are all so kind patient and very gentle there 10/10 would recommend to anyone!!!

Terrible. Terrible. Terrible. Went to new dentist after this. Asked for new dentures or relining…read moreand he refused both. Needed major surgery before he would even see me again. Nope!