Having elderly parents or being in charge of your grandparents is a hard task but even more so,…read morewhen they have Alzheimer's or Dementia. Let's not even talk about the resources and the system the Island of Puerto Rico has. With this being said, I want everyone who comes across my review to keep an open mind before making the choice of putting their loved ones in a nursing home, any nursing home I want to point out. First and foremost, it's hard to care for them while you need to work and have minors, because they need to be under constant supervision 24/7. This is something you cannot do while living in Puerto Rico in order to work 8-10hrs, pay bills and raising your children without suffering for the lack of electricity and water supply. (This is something that needs to be considered, before judging specially when there is no help.) The system in Puerto Rico does not work. The only way it works in somewhat cases is if you know people in the right places, if someone owes you a favor, if you can get the attention of people on social platforms and even on the news. Let's not forget about your political views, who you rally/campaign for... (This is the truth.) My grandfather ended up in the hospital, Doctor's Center Hospital, located in Bayamon in which also the social worker working at that time had no knowledge either of what she was doing and how to help an elderly who came in and clearly had signs of being abused. It's like they are afraid of opening the "pandora box" because of all the paper work and the outcome. They prefer to just give an immediate service. After he was stabilized but home bound, he was moved and recommended to this specific nursing home from the social worker in the hospital to the Departamento de la familia social worker. "Hogar Dulce Sueños" located in Villa Josco Toa Alta, PR 00953, administrated by Keyla Perez. They received him from the hospital transported from an ambulance in which he was there for a couple of years 2018 to 2024. At the beginning everything seemed "GREAT", the way the owner/administrator spoke and texted. But it wasn't until I started looking online, searching, finding photos etc... How the nursing home was ran by her, and her family. A family business. Which is not wrong but where is the fine line between family, employee and work ethic? When I started asking specific questions that's when I got no calls, no texts and no response. That make me think: "Why?" Aside of the comments among the lines, Now he has family, If he had family there would be no need for him to be in a nursing home. Once again no one has the right to make those comments, judge or accuse. She should strictly limit her self to give a proper service. Because in her case she is receive some kind of incentive from the government (I ASSUME) as well as my grandfathers Social Security check (I ASSUME). Years went by and I knew about him, his health its and pieces here and there. Sadly, he passed away. One family member was contact via text and phone call. If that message wasn't reached he would been strictly cremated since there was "no family member". Meanwhile when he was transferred to that nursing home, information on his granddaughters (me being one) was exchanged. Till this day, I live in the same place, same phone number, and same email. If there was proper documentation, being filled properly this issue would've not happened. After receiving his body you can clearly see how his eyebrow and lip show that he was injured in some kind of way... Bottom line is... I do not recommend nursing homes in the Island of Puerto Rico. Especially, The Angel's Residence located in Bayamon, PR and Hogar Dulce Sueños located in Villa Josco Toa Alta, PR 00953.

Having elderly parents or being in charge of your grandparents is a hard task but even more so,…read morewhen they have Alzheimer's or Dementia. Let's not even talk about the resources and the system the Island of Puerto Rico has. With this being said, I want everyone who comes across my review to keep an open mind before making the choice of putting their loved ones in a nursing home, any nursing home I want to point out. First and foremost, it's hard to care for them while you need to work and have minors, because they need to be under constant supervision 24/7. This is something you cannot do while living in Puerto Rico in order to work 8-10hrs, pay bills and raising your children without suffering for the lack of electricity and water supply. (This is something that needs to be considered, before judging specially when there is no help.) The system in Puerto Rico does not work. The only way it works in somewhat cases is if you know people in the right places, if someone owes you a favor, if you can get the attention of people on social platforms and even on the news. Let's not forget about your political views, who you rally/campaign for... (This is the truth.) When I mean the system I mean: "Departamento de la familia, Oficina del Procurador de Personas de Edad Avanzada (OPPEA), Administración Auxiliar de Protección Social "Emergencia sociales" etc... Between calling, emailing, everything bounces over to the next person, and transfers to the next extension. Let's not even talk about lines being busy, phones off the hook or not attending you in person because they are understaffed. My grandfather ended up in hands of the government of Puerto Rico because I couldn't take care of him nor move him out of the country because I work 5 days a week, have two minors and an elderly (his wife) who also need my care, attention and assistance. With my grandfathers diagnoses, it was very hard to have him under my care and before he even reached that point I tried all I could with the different agency and I mentioned previously and NO HELP WAS GIVEN WHATSOEVER. I saved every name, email, call etc... (No one ever cared or held any department or agency accountable.) His first nursing home was: "The Angel's Residence" located in Bayamon, (Administrator at the time was: Daniel Rodriguez) where he was physically abused, you could literally see the marks on his body. He was even tied down because you were able to see the marks on his arms and legs. He went in that home walking and came out in a bed where we thought he was going die. No nursing home, nurse etc... has the right to restrain an elderly. It was their job to get him evaluated, medicated properly. They were not trained properly to deal with elderly who have Alzheimer's/Dementia. Sadly no one investigated them. In Puerto Rico, it is known for elderly to be put in homes from the department for a type of money incentive it's all a scam and business. He ended up in the hospital, Doctor's Center Hospital, located in Bayamon in which also the social worker working at that time had no knowledge either of what she was doing and how to help an elderly who came in and clearly had signs of being abused. It's like they are afraid of opening the "pandora box" because of all the paper work and the outcome. They prefer to just give an immediate service. After he was stabilized but home bound, he was moved and recommended to this specific nursing home from the social worker in the hospital to the Departamento de la familia social worker. Bottom line is... I do not recommend nursing homes in the Island of Puerto Rico. Especially, The Angel's Residence located in Bayamon, PR and Hogar Dulce Sueños located in Villa Josco Toa Alta, PR 00953.

Si hubiera estrellas negativas le daria -100, Mi hermano estubo ingresado en ese lugar y si no lo…read moresacamos con ambulancia hubiece muerto ese fin de semana. Si quieres a tu familia por favor no lo ingresen a este mata gente de lugar. El tratamiento a pacientes es inhumano.

I wrote this letter to raise concerns about the poor and unsatisfactory medical services I received…read moreat Hospital Auxilio Mutuo. The 2 stars were for the general kindness of the staff & not the management. As this hospital is a leading medical facility in San Juan, Puerto Rico, according to your various advertisements, the type of service I expected from a reputed medical set up like yours was not acceptable. The staff at Hospital Auxilio Mutuo for the most part provided good care. The nurses stressed that each patient was a priority, which under normal circumstances would be true. No patient can be a priority when nurses have twelve to sixteen patients a shift. Your nurses' ability to truly provide caring nursing is an impossible feat when they are overburdened with more patients and their paperwork. Since I am a visitor to this beautiful island I made inquiries about the care given at your hospital only to find out that my experience was the norm and not the exception. I was told on several occasions that this is the way by all appearances your good catholic institution treats people seeking relief from complex ailments. I was really disappointed with my stay at your hospital and hope that you will look into this matter and take necessary corrective actions such as: * Honor the Hippocratic Oath of "Doing no harm" * Reduce the amount of patient to nurse ratio per shift * Apply Pain Management techniques based on providing comfort and not the color of a patient's skin Quote from Vanessa Marzán, director of the hospital's public relations, said the campaign underscores the importance of the relationship between the hospital and its patients. "We recognize that with today's new and diverse access to inform, patients can educate themselves about their health conditions and diagnoses," Marzán said. Patients, she added, can search for different alternatives to have control over their health. "The campaign aims to have a presence in the main channels of information that patients use, such as social networks, digital media, print and television." As you advertise provided services to the rest of the world as part of your medical tourism industry, experiences like mine should be the exception and not the norm. Regards, Caroline A. Browne Visitor

Enfermeras con mala actitud. No le llevaron alimentos a mi padre una noche ni al caballero que…read moreestaba al lado en el mismo cuarto. Es un servicio pesimo y muy poco profesional. porfavor no lleven a sus seres amados a ese hospital tan terrible!!!!

Horrible experience Ongyn was focused on hos confort, not…read morethe patien. Baby was born alert. Slipt in a severy lethargulic, loe body temperature. No root casuse finding Iv and nastro gasal to feed. Mother awaits 6vto 13 hours to vistcat NICU. Bby not in diffulty healt trhreat to transfer to Centro Medico, as per MDs. Cardiologist on vacatuon until the 11th. Mother couldnt vivit fot 6 to 12 hours. MDs insisists not grave ill but dont know whats going on. Private nio operational to not to clean it. Few patients. Sheets never changed. Hosp management promised older borther could stay all day. Not true. 15 mnts max. Not the place to deliver a baby. Positive notes: Dr Carmen Suarez. Sister of a goof friend og mine and knoeledgeable. Too good to be true.

Nothing worse than lack of care for fellow men/woman. Nada…read morepeor que la falta de amor por tu prójimo. We should have understood (got the hint) when we had to correct the lady Processing the hospitalization of my 80+ Mother for not paying attention to the last name after being brought in through the Emergency Room by writing down a different lastname than the one given and, writing in the wrong birth date. Debimos haber entendido cuando tuvimos que corregir a la señora que internó a mi madre de 80+ años tras ser recibida por la Sala de Emergencias - por no prestar atención a su apellido, escribiendo otro nombre al que le fue dado y, cambiando la fecha de nacimiento. Low in hemoglobin (6), rushed in to get a transfusion and tests at 2PM, 29 MAY2018, still has not received it at 11 AM, 30 MAY 2018, because someone one on the floor, post-admissions - wrote down the wrong date of birth and as a result, the blood bank would not release the needed blood. Later, when the blood bank provided the nurses would administer it because of the same problem that was cleared with the Hospital (blood bank). Baja en hemoglobin (6), fué internada de prisa para administrarle una transfusión y administrarle unas pruebas a las 2 PM del 29 ed Mayo 2018 pero, por que alguien en el piso, post-admisiones - escribió su fecha de nacimiento incorrectamente, el banco de sangre se reusó a proveer para la transfusión. Luego, tras aclarar con el banco que el error tipográfico fue después de la admisión y estos proveer para estabilizar a mi mamá, las enfermeras se negaron a administrar por la misma razón que aclaramos con el hospital (banco de sangre) In the current state the medical institution is in P.R., you would think that given the shortages in doctors, nurses, personnel, "CARE" would be the one thing that would bring an ailing person to THEIR hospital, and NOT the one across the street (Metro Area). En el estado corriente de la institución médica en P.R., pensarías que dado la escasez de doctores, enfermeras y personal, "CUIDO" sería la cosa más importante que ayudaría a una persona enferma elegir "SU" hospital y no "el de enfrente (zona Metro). We only hope the Hospital identifies this person (in-processing), that is putting a patient's health in risk, because what ever else she was doing, was more important than guaranteeing proper care through hey accuracy during in-processing Solo esperamos que el hospital identifique esta p[ersona que ha puesto en riesgo la salud de un paciente por que "sea-lo-que-sea" a lo que estaba pendiente era mas importante qu el garantizar cuido apropiado atravéz de proveer certeramente durante la admisión.

horrible, was told my surgery would be at 6am. They took my phone and made me wait in a room alone…read moreuntil 2 pm for my surgery. The nurses don't care, treat you horribly. FIND ANOTHER HOSPITAL.

The quality is horrible, Nurses do not care for their patients as they should. I was in disbelief…read morewhen I saw the state of their rooms and how unprofessional and ignorant/careless the nurses were with their patients . For example the nurses are very loud which disturbs their patients and the Hospital cares more for the look of their elevators than the care for their rooms. Horrible care , I was absolutely baffled.

Vacationing in San Juan and we had a concern about our daughter. Things are a little different here…read morein the island and I couldn't find just a regular urgent care but found Pravan Health. We came and the nurse who attended let us know it was membership only but gave some quick tips to help our daughter. She was absolutely the sweetest and caring. Thank you

I have found the docs at Pravan to be seriously incompetent. I have had some serious health…read moreproblems stretching into late last year that I visited Pravan for help with. Fatigue, extreme body pains, lethargy, ennui, malaise, anxiety, forgetfulness, facial ticks, I could go on with the symptoms. At the time, I asked them point-blank, different doctors, on different occasions if this could be due to mold toxicity. Pravan told me: - It was long COVID and nothing they could do. - Make sure I am hydrating myself and taking multivitamins (wow, great advice). - That this was due to pigeons defecating on my AC compressor outside the building (which, due to the physics of how AC works, air does not flow back from the compressor outside the building into the AC unit within the building, this is literally physically impossible and one of the dumbest things I have ever heard). - That toxic mold does not exist in Puerto Rico. And, of course, after months and months of extreme suffering, issues with my business, issues with my relationships all stemming from this, low and behold, I find a doc who confirms this is due to the presence of Aspergillus and the resulting mycotoxins within my apartment, as confirmed by tests on both myself and EMRIs on my apartment. Stay the heck away from Pravan.