Good attention from nurses and physicians. Obviously, there will be a waiting time but under 2…read morehours I was out with my treatment and medical orders.

They take Triple S which is the accepted worldwide insurance for Puerto Rico. The wait was long…read morefor emergencies

I have to say that I'm torn because the hospital itself it's not all that. There is still…read moreconstruction going on due to the damages of hurricane Maria. Like the majority of the hospitals in PR if being admitted you need to bring your own pillow, quilt, toothpaste, soap, powder, wipes and lotion which I found so odd because the hospitals in NYC provide all that. I was visiting my great-uncle which was very ill and eventually die so this review is about that experience. I stood overnight with my uncle and in no time did they offered me a couch to sleep in. Had to sleep in a chair. When it was time for visiting hours they only had ONE chair per patient so imagine at one point my uncle had more than eight in the room and only one chair. It was torture!! The food was very good and the Doctors were very attentive. The Nurses on staff were awesome. So kind and loving towards my uncle which to me that was big plus. The hospital not only this one but all the hospitals in PR need to be updated in their technical operations. All is still done by paper which I found that odd too. Anyway, I hope that I never end up in any hospitals in PR. I'm so used to the good quality hospitals of NY that I won't know what or how to feel in I end up sick here in PR. My trip has ended and I'm so glad to be back home in America.

I like this hospital a lot. Very clean and great professionals. I take my kid to get his vaccines…read morehere and my mom had an orthopedic surgery done with great success. Highly recommended. ER 24/7

Awful Service. The Pre Op procedure handled by a very unfriendly young woman, miserable…read more No pillows, no toiletries, every request for help was answered via the loud speaker, without any consideration for other patients. We had to wait long time for the escort to show up at time of check out . Room , dirty big time

Aqui en sala de emergencias del bayamon medical center una asquerosidad, no existe la limpieza, no…read morehay agua caliente para bañarse. Da asco

My dad died under their care. He had been admitted. His condition was very serious but they didn't…read morehave him monitored. We leave for the night and my dad had a heart attack less than an hour later. He had mine, my sister's and my son's phone numbers all in record and they insisted they called but couldn't get ahold of anyone. It wasn't until the next morning when my son went to see him that we found out that he had suffered a heart attack and couldn't be resuscitated after one hour trying. It was the worse experience ever. I would rate with zero stars if possible.

The emergency staff were absolutely horrible. First, the administrator or supervisor at the…read moreemergency was wearing clothes that exposes her cleavage. Second, most staff do not speak English. Third, the staff were not knowledgeable of how insurances work. Frankly, they either genuinely don't know how to bill insurances or they are lazy to bill insurances. Instead, they are very desperate to collect money first before seeing the patient in the emergency room, which should not even be the case because it is illegal to reject services to patients at the emergency room with or without insurance. Fourth, they did not prioritize our situation despite the urgency. It was almost like they were discriminating us because the patient is African American. Fifth, the staff were not helpful nor holistic. It seems like they see patients by color and money. Overall, this hospital has a lot of management and administrative things to work on. What a shame for an "exclusive-private" hospital. Do better!

Si vas bien de los pulmones saldrás enfermo; las vías de los aires están llenas de polvo y los…read morecuartos ni se digan El servicio es mediocre, hasta los pacientes los pierden ... tuve q visitar varias áreas antes de encontrar a la persona q esraba buscando , pues no sabían donde bed estaba.

Hoy Sabado Enero 4 2025 enpesando el ano horrible..pense que iva aser mejor la emergencia pues no…read more .fui a eso de las 930am con dolor de pecho me sentaron en la area de tratamiento para terapias a esperar unas horitas viene la dra a entrevistuarme ahi con mas personas a las 2 todavia nada mi fui its horrible the way we get treated chest pains and me having issues with my lungs.i will never return to that hospital and its ashame 5 min from it

Honestamente? Prefiero morirme en mi casa a exponerme de nuevo al asco de este hospital y a sus…read moreempleados que obviamente no fueron los mejores de su clase graduada. Salí de este hospital aún más enferma gracias a la negligencia y falta de administración. Horrible.

Above and beyond. Doctor was quick and courteous. Nurses all knew their stuff! ER desk staff was…read morehelpful and got us in quick. Hated to be there but was not too bad.

I've been here before, but today's experience was TERRIBLE! I go do to high blood pressure they…read moredidn't attend me for 2 hours until my friend said that I was fainting, they check it and again it's still high then they had said to do an ekg, guess what? they never did it! I started to compulse on their floor and no one cared until I started screaming from the pain in which a nurse came in and said "if I keep screaming you'll be kicked out" when they finally decide to attend to me the nurse then says to my friend "she's fine it's all mental" mind you my pressure was 160/97. Worst moment of my life I got the energy to get up and leave their facility. This group of nurses and doctors were not friendly or in a "helping mood".

DO NOT bring your love ones to this place. My son waited 9 hours in the lobby with a broken rib…read more We were told that the doctors and radiologist are on call during night time after all the waiting but, there was no were to be found. After 9 hours of pain, then they offer a bed because I was getting upset. They act like if they hate humans. NEVER WILL GO BACK TO THAT HELL WHOLE.

I received the best treatment for my hand. All the employees were very helpful and hope that…read morecontinue like this.

This is the WORST hospital! My daughter fell off the electric scooter and was referred by another…read morefacility. They told my daughter she had 2 temporal fractures, an air pocket that was concerning, and a brain bleed. They gave us wrong or mis-information multiple times. At 1 point the neurology staff told us she was getting released only to turn around and say she needed to stay 3 more days! Because she had multiple fractures, etc. then they tell me she is a "ward of the state" and I, her mom, is unable to sign her out of the hospital. Every patient was in the hallway, sanitation was not a priority. There was no privacy. The sheets were filthy and stain ridden. A patient peeing out in the open. They finally let me sign her out "against their recommendation ". We fly home to the states, immediately visit the Neurologist here only to be told she has NO skull fractures, no air pocket, and a small bleed which at worst is a concussion! They must have noticed we have good health insurance and are taking advantage!! Stay away or go to a private facility.

Vacationing in San Juan and we had a concern about our daughter. Things are a little different here…read morein the island and I couldn't find just a regular urgent care but found Pravan Health. We came and the nurse who attended let us know it was membership only but gave some quick tips to help our daughter. She was absolutely the sweetest and caring. Thank you

I have found the docs at Pravan to be seriously incompetent. I have had some serious health…read moreproblems stretching into late last year that I visited Pravan for help with. Fatigue, extreme body pains, lethargy, ennui, malaise, anxiety, forgetfulness, facial ticks, I could go on with the symptoms. At the time, I asked them point-blank, different doctors, on different occasions if this could be due to mold toxicity. Pravan told me: - It was long COVID and nothing they could do. - Make sure I am hydrating myself and taking multivitamins (wow, great advice). - That this was due to pigeons defecating on my AC compressor outside the building (which, due to the physics of how AC works, air does not flow back from the compressor outside the building into the AC unit within the building, this is literally physically impossible and one of the dumbest things I have ever heard). - That toxic mold does not exist in Puerto Rico. And, of course, after months and months of extreme suffering, issues with my business, issues with my relationships all stemming from this, low and behold, I find a doc who confirms this is due to the presence of Aspergillus and the resulting mycotoxins within my apartment, as confirmed by tests on both myself and EMRIs on my apartment. Stay the heck away from Pravan.

I wrote this letter to raise concerns about the poor and unsatisfactory medical services I received…read moreat Hospital Auxilio Mutuo. The 2 stars were for the general kindness of the staff & not the management. As this hospital is a leading medical facility in San Juan, Puerto Rico, according to your various advertisements, the type of service I expected from a reputed medical set up like yours was not acceptable. The staff at Hospital Auxilio Mutuo for the most part provided good care. The nurses stressed that each patient was a priority, which under normal circumstances would be true. No patient can be a priority when nurses have twelve to sixteen patients a shift. Your nurses' ability to truly provide caring nursing is an impossible feat when they are overburdened with more patients and their paperwork. Since I am a visitor to this beautiful island I made inquiries about the care given at your hospital only to find out that my experience was the norm and not the exception. I was told on several occasions that this is the way by all appearances your good catholic institution treats people seeking relief from complex ailments. I was really disappointed with my stay at your hospital and hope that you will look into this matter and take necessary corrective actions such as: * Honor the Hippocratic Oath of "Doing no harm" * Reduce the amount of patient to nurse ratio per shift * Apply Pain Management techniques based on providing comfort and not the color of a patient's skin Quote from Vanessa Marzán, director of the hospital's public relations, said the campaign underscores the importance of the relationship between the hospital and its patients. "We recognize that with today's new and diverse access to inform, patients can educate themselves about their health conditions and diagnoses," Marzán said. Patients, she added, can search for different alternatives to have control over their health. "The campaign aims to have a presence in the main channels of information that patients use, such as social networks, digital media, print and television." As you advertise provided services to the rest of the world as part of your medical tourism industry, experiences like mine should be the exception and not the norm. Regards, Caroline A. Browne Visitor

In asco de servicio, enfermeras y enfermeros NUNCA quieren trabajar. tratan mal al pasiente, hasta…read morelos mandan a callar. ningún tipo de empatía.