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    Damage Services

    5.0 (1 review)
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    Services - Damage Services

    Damage restoration

    Mold remediation

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    12 years ago

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (128 reviews)

    Tech came and fixed the problem but there was a ton of water damage…read more They said that they can work with my insurance to get my kitchen repaired. Soon enough an adjustor came by and got paper work done. Roto rooter came and did the job, the guys were super sweet and awesome. All i was told was by the adjustor was "your insurance will pay for everything" I was getting emails from both roto rooter and my insurance about information. I kept telling my insurance that Roto rooter had all the info: claim form, invoice, and photos of damages. Roto rooter would ask me if there's any updates and if the adjustor had come for a inspection, no one ever came and I told them that my insurance was still asking for all the information. Fast forward I get a invoice that my insurance hasnt paid them after 30 days from their services. Again not once did anyone from roto rooter tell me "by the way you have to pay for everything if the insurance doesn't pay in 30 days" or else I would not have the service done and stayed with water damages. So now I'm stuck paying a invoice that I'm gonna struggle with paying for until the insurance pays me, which god knows how long that will take. If anyone from Roto rooter is reading this, please inform your customers VERBALLY from now on that if the home insurance doesn't pay in 30 days then they have to pay out of pocket. Don't expect people to read the fine print. I will also say the person in charge of claims at roto rooter is super sweet and did try their best to help me out with my situation.

    The technician who came to my home to address a water heater issue was excellent -- professional,…read moreskilled, and even gave me a heads-up that a second representative might stop by to offer a free estimate to clean up some mold caused by the water heater issue. I appreciated that transparency. Unfortunately, what followed completely overshadowed that positive experience. After 10 PM, while my entire household was asleep, someone from Roto-Rooter rang our doorbell -- waking us, startling our dogs, and sending my heart racing. Before my husband could even get to the door, the person knocked again. When confronted, he explained that the company is 24/7 and he was "just doing his job." I reached out to Roto-Rooter's customer service, the general manager for the franchise called and apologized, acknowledging the person should have arrived closer to the original service window. However, he ultimately didn't see a fundamental problem with the company's policy to have a secondary person show up at an unscheduled time. While you may get great service from the initial technician, BEWARE that you may get a second, unscheduled, unannounced visit. That may be while you're working/in a meeting, when the appropriate person isn't home (i.e. a babysitter home with your kids), or when everyone is asleep. It's one thing to have someone show up at an odd hour because you called for emergency service. It's another thing to get someone ringing your doorbell and knocking on your door when everyone is fast asleep. While the general manager was very polite and professional in his apology, he seemed completely unbothered at the disruption sending people to homes for a second, unscheduled visit.

    Damage Services - damagerestoration - Updated May 2026

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