I dropped my truck off on Monday for a recall, my appointment was for Tuesday at 9. Since I was…read moregonna be out of town I dropped off early. The service guy checked it in. I came back on Friday to pick it up and they hadn't touched it. Sorry excuse for service on a Brake recall. I guess I'll have to take it to the dealership where o bought it

Came here yesterday to basically get told that I need to get my trade repoed and that they couldn't…read morehelp me and that no matter what dealership I went to they couldn't help me! So I then went to oak ridge Nissan where they did absolutely everything in their power to help me and got me into a brand new 2024!! So don't come here go to oak ridge!

Bought a car there. It was straight to the point. I told them what I wanted, and they made it…read morehappen with no issues.

If you're on the market for a new car, hit up Jaxon! Straight to the point, helpful, and went of…read morehis way to do whatever he could to help us out!

This was the best dealership I have dealt with, super helpful. Went above and beyond to help me get…read morea great deal. My salesman, Chris was awesome! Thank y'all for such a great experience!!

Took two scheduled service times and $400 plus to get my headlight fixed on my Cadillac CTS…read more Requested a new key fob be made for the vehicle - was told it was ordered - 4 months later have not heard a word from them. The receptionist for the service department was great but there is only so much she can do. Have sold the vehicle - will never buy another car from this dealership.

I am disappointed to say the least with the entire buying experience with Rusty Wallace Kia located…read morein Morristown TN. I bought my Kia Telluride in November of 2025. Before we drove it out to the showroom, my husband, Michael, noticed a piece of rubber on the windshield that was not flush with the glass. There was a small piece of rubber protruding from the windshield at the top on the driver side. Upon noticing this, I said that maybe we would wait and take delivery when it was fixed, the salesman, Anthony, stated that it was not a big deal and he took a pic of said defect and showed it to his manager. The manger sent Anthony back over to us and at that time, Anthony stated it was a five-minute fix and there was not a need to delay delivery. I was very hesitant and Anthony stated that he would stake his good name on the repair and he said he had been working there for 5 years and his word was gold. Against my better judgement we took delivery of the Telluride. Upon leaving and about 4 minutes down the road, I noticed that we did not get my vanity tag off my trade-in. It would not be a big deal at all because Anthony promised us that he personally would go immediately and get said tag and place it in his drawer. So, the following week, Anthony came and got my car as I work, less than a mile from dealership. Anthony called me to say that it was more than a five-minute fix and a part was ordered. I asked about the vanity tag and Anthony told me he had forgotten it in his desk and he assured me he had it. Next week came and Anthony came and got my car and when I asked about my tag, Anthony told me it had been thrown in the trash when they had cleaned his office. Anthony also stated that the person that had thrown away my tag had gotten fussed at by Jarod. Ok, so he did not put it in his desk. In addition, when the tec was working on my car, the windshield was broken by someone. So now, the Telluride had a broken windshield and a factory defect. I told Anthony I wanted to swap my car for one that did not have a defect and he told me that it could not happen because we had taken delivery of the Telluride. I also talked to Jarod, who told me that he would pay for another tag and I stated that the tag could not be replaced. I told Jarod that I felt insulted and cheated. He said, well we can give you a check for $250.00 to offset your troubles. I said no. I again stated to Jarod that I expected to swap this Telluride in for one with no defect. Jarod said the same as Anthony, that I had taken delivery. Jarod, then stated that he could give me $500.00 for my inconvenience. I do not want money is what I told him. Jarod also told me that is the best he can do. You cannot put a dollar figure on a gift from my deceased son. Jarod stated well if you change your mind on the money just let me know and I will cut you a check. I picked up my car and we left for vacation. I was going to wash a bug from the windshield but much to my surprise the washer did not work. This car has been in your shop three times for the same issue, which is a defect and this dealership already knows I am unhappy. Someone did not check or inspect the work done on my car. Should the entire management team no have made sure my car was ready and fully repaired, but instead they tried to give me a pair of jumper cables and a first aid kit, which I declined. We left for Florida and I texted Jarod to tell him that we had already left the state so I could not bring it in. Jarod simply stated that they could look at it when we got back from vacation. I have the texts from Jarod with the offer of hush money and I am tremendously disgusted by all actions on behalf of Anthony and Jarod concerning customer service and honesty. I have filed with the BBB and I have contacted Jarod numerous times in order to resolve this issue. I still feel the car will leak. These two individuals are dishonest to put it mildly. Also, my car was in shop already four times now for an issue that could have been taken care of and a happy customer to be made. Instead, you have me and my unhappiness. I am still expecting a swap for my car. I was in the market for a car for my grandchild's birthday gift but I am not at all confident with buying from your dealership. I have also reached out to the Rusty Wallace email on their website. I have also left a review on YELP and encourage folks to not buy from your dealership. Please reach out to me via my cell @ 4232586321 if you need to see the texts that occurred between myself and Jarod. I expected to enjoy my new car, but instead I am waiting for it to start leaking which was my worry to begin with. The stress from buying and dealing with Jarod and Anthony have ruined the new car experience for me and my family.

They bent over backwards to help get me in a new car was treated with nothing but respect from the…read moremoment I walked through the door

The car salesman GABE ALDRIDGE is the best he will tell you the truth and help u a lot love him and…read morethere team

Good, The sales person was very good, and explained the vehicle very well. The deal on the Honda…read morewas done on via internet. Once at the dealership I still had to wait forever to see the finance manager. This is where it goes bad. Bad. The finance person tried to sell me an extended warranty for 4,000.00 dollars. I immediately told him no and laughed at the thought. He then stated he would talk to his manager about lowering the price. He came back into the office and stated he got the warranty lowered to cost? I then asked him why he did not offer the extended warranty at that price and not try to rip me off the first time for 4K. Remember they try to make the most money in finance on stupid products you dont need. I told him to complete the paper work and I did not buy any products from him. The funny thing is I really wanted to buy the extended warranty, but not at 4k. Beware of Morristown Honda especially the finance department.

Loud shout-out to Aaron and Brandon. Incredible people. I love that they tell you straight out and…read moredon't waste your time. You might have a wait but they are very fair honestly business men.

GO HERE FIRST! They are awesome, other Morristown dealers (*ford cough cough) didn't honor the KBB…read moreinstant cash offer and tried to lowball me at 50% of the cars value. I went to Lakeway Auto second and everyone here was fair, honest, and super helpful. They ended up offering EVEN MORE then the KBB instant cash offer. I will definitely be back if I ever need to buy/sell again. Thank you Reagan! Pleasure doing business with you all.

My grandparents got a car from here and not even 2 weeks later they had problems from the car and…read morethen a month later the car would not turn on it didn't go through water or anything just stoped working but my grandparents had friends who had recommended it to them never go here worst car lot ever