This was the best experience I've ever had with buying a new car! From the time we met Shane he was…read morekind, knowledgeable, and helpful! We initially went to look at a vehicle we thought we would like, only to realize it was smaller than what we wanted. Shane immediately offered to help us find another vehicle that we would like better. He patiently listened to the three things that we wanted out of a vehicle and answered all questions we had. We went after my spouse got off of work so it was getting later in the evening and yet he didn't seem rushed or concerned about the time! He was eager to help us make our payments what we wanted them to be!! I would recommend for anyone looking for a vehicle to buy, to go see Shane!

We are very happy with our purchase of our new 4x4. Shane was a joy to talk with and was very…read morehelpful explaining it all for us. Everyone we met in there were so nice. Even the wonderful ladies in the office. I would recommend them to all my family and friends. Thank you all for a great experience.

This was the best dealership I have dealt with, super helpful. Went above and beyond to help me get…read morea great deal. My salesman, Chris was awesome! Thank y'all for such a great experience!!

Took two scheduled service times and $400 plus to get my headlight fixed on my Cadillac CTS…read more Requested a new key fob be made for the vehicle - was told it was ordered - 4 months later have not heard a word from them. The receptionist for the service department was great but there is only so much she can do. Have sold the vehicle - will never buy another car from this dealership.

My daughter dropped her Kia off here four months ago. It drove perfectly fine delivering it to the…read moreservice department. It had an open safety recall for the HECU. Owners were advised to park their cars outside due to the fire hazard. Her engine containment fuse box gad already melted due to the electrical issue. Since then, they replaced the fuse box. "For free" as the service adviser mentioned. Did he nit realize the safety recall issue is the case if the problem? Problems which has now rendered the vehicle un-drivable without a complete engine tear down to remove metal Shreds that happened when said electrical issue in the recall melted the fuse box. Now, according the the law, Kia is responsible for the repairs of vehicle affected by safety recalls. Standard practice! However, the service department at this place is wanting to charge my daughter. Tell me exactly how a car that ran perfectly fine upon taking it in, has niw had a engine compartment fuse box replaced, an ecu they "thought" would fix it, eccvt replaced, and now that samw eccvt has metal gear brushes which shreed in the motor? You cant make this stuff up! Four months without her transportation she makes a monthly payment for, as well as insurance. Four months of trying to get rides and borrow vehicles to get to her employment 20 miles from home. And still - no resolution!!​

I am disappointed to say the least with the entire buying experience with Rusty Wallace Kia located…read morein Morristown TN. I bought my Kia Telluride in November of 2025. Before we drove it out to the showroom, my husband, Michael, noticed a piece of rubber on the windshield that was not flush with the glass. There was a small piece of rubber protruding from the windshield at the top on the driver side. Upon noticing this, I said that maybe we would wait and take delivery when it was fixed, the salesman, Anthony, stated that it was not a big deal and he took a pic of said defect and showed it to his manager. The manger sent Anthony back over to us and at that time, Anthony stated it was a five-minute fix and there was not a need to delay delivery. I was very hesitant and Anthony stated that he would stake his good name on the repair and he said he had been working there for 5 years and his word was gold. Against my better judgement we took delivery of the Telluride. Upon leaving and about 4 minutes down the road, I noticed that we did not get my vanity tag off my trade-in. It would not be a big deal at all because Anthony promised us that he personally would go immediately and get said tag and place it in his drawer. So, the following week, Anthony came and got my car as I work, less than a mile from dealership. Anthony called me to say that it was more than a five-minute fix and a part was ordered. I asked about the vanity tag and Anthony told me he had forgotten it in his desk and he assured me he had it. Next week came and Anthony came and got my car and when I asked about my tag, Anthony told me it had been thrown in the trash when they had cleaned his office. Anthony also stated that the person that had thrown away my tag had gotten fussed at by Jarod. Ok, so he did not put it in his desk. In addition, when the tec was working on my car, the windshield was broken by someone. So now, the Telluride had a broken windshield and a factory defect. I told Anthony I wanted to swap my car for one that did not have a defect and he told me that it could not happen because we had taken delivery of the Telluride. I also talked to Jarod, who told me that he would pay for another tag and I stated that the tag could not be replaced. I told Jarod that I felt insulted and cheated. He said, well we can give you a check for $250.00 to offset your troubles. I said no. I again stated to Jarod that I expected to swap this Telluride in for one with no defect. Jarod said the same as Anthony, that I had taken delivery. Jarod, then stated that he could give me $500.00 for my inconvenience. I do not want money is what I told him. Jarod also told me that is the best he can do. You cannot put a dollar figure on a gift from my deceased son. Jarod stated well if you change your mind on the money just let me know and I will cut you a check. I picked up my car and we left for vacation. I was going to wash a bug from the windshield but much to my surprise the washer did not work. This car has been in your shop three times for the same issue, which is a defect and this dealership already knows I am unhappy. Someone did not check or inspect the work done on my car. Should the entire management team no have made sure my car was ready and fully repaired, but instead they tried to give me a pair of jumper cables and a first aid kit, which I declined. We left for Florida and I texted Jarod to tell him that we had already left the state so I could not bring it in. Jarod simply stated that they could look at it when we got back from vacation. I have the texts from Jarod with the offer of hush money and I am tremendously disgusted by all actions on behalf of Anthony and Jarod concerning customer service and honesty. I have filed with the BBB and I have contacted Jarod numerous times in order to resolve this issue. I still feel the car will leak. These two individuals are dishonest to put it mildly. Also, my car was in shop already four times now for an issue that could have been taken care of and a happy customer to be made. Instead, you have me and my unhappiness. I am still expecting a swap for my car. I was in the market for a car for my grandchild's birthday gift but I am not at all confident with buying from your dealership. I have also reached out to the Rusty Wallace email on their website. I have also left a review on YELP and encourage folks to not buy from your dealership. Please reach out to me via my cell @ 4232586321 if you need to see the texts that occurred between myself and Jarod. I expected to enjoy my new car, but instead I am waiting for it to start leaking which was my worry to begin with. The stress from buying and dealing with Jarod and Anthony have ruined the new car experience for me and my family.

I had some issues with the finance department regarding warranty cancelations after the new vehicle…read moreI bought (only had for 10 months) was totaled. It was a terrible time and went on for months and months. I went through all the channels and finally got aggravated enough to call the dealership and ask for management. I spoke to Pam. She was kind, caring, and helpful. She forwarded my concerns. I got a call the same day from Mr. Clark. He was very concerned and most helpful in resolving the issues. (I think he was even on vacation and he called immediately). He is the real deal and actually cares about customer service!! Honda Morristown.... you better hang on to him because good customer service is very hard to find these days!!!

Good, The sales person was very good, and explained the vehicle very well. The deal on the Honda…read morewas done on via internet. Once at the dealership I still had to wait forever to see the finance manager. This is where it goes bad. Bad. The finance person tried to sell me an extended warranty for 4,000.00 dollars. I immediately told him no and laughed at the thought. He then stated he would talk to his manager about lowering the price. He came back into the office and stated he got the warranty lowered to cost? I then asked him why he did not offer the extended warranty at that price and not try to rip me off the first time for 4K. Remember they try to make the most money in finance on stupid products you dont need. I told him to complete the paper work and I did not buy any products from him. The funny thing is I really wanted to buy the extended warranty, but not at 4k. Beware of Morristown Honda especially the finance department.

Stephen Hayes was super helpful, laid back and listened. Great experience trading in a truck for a…read morecar. No pressure. Upfront with what he knew about the vehicle. Honest when he did not know the answer. I will definitely be back. Need a vehicle but don't like the pushy salesman, go talk to Stephen Hayes. Kelly G.

https://www.tiktok.com/t/ZTScWwQr6/ please go watch this and my other videos related to Lakeway…read moreauto sales they bandaid their cars to get u home I have amassed over 200,000 views on my videos and several thousand comments from previous buyers who were screwed by Lakeway auto sales They also pack their illegal sells contracts with hidden fees check ur contracts And no I'm not just a disgruntled buyer I'm only here to expose the truth to the local community I did however purchase 2 different vehicles in 4 days and they both fell apart within 24-48 hours and I have comments from hundreds of others that had the same happen please do not buy from them