This is a great option if you have time to really walk around the store to check out all of their…read morehat options. It appears they have quite a selection of some types of hats and others are dependent on where they have overstock or irregulars. One of the highlights is their hat shapers that can help you clean up and/or reshape a hat to your liking. They are quite knowledgeable and very engaging when you work for them. Their fee is rather reasonable if it isn't a hat bought from their store.

A Texas Treasure Worth the Trip…read more If you're serious about western hats, the Stetson/Resistol Hat Outlet is absolutely worth a visit. Whether you're passing through or making a pilgrimage, this place delivers on value, selection, and old-school craftsmanship you don't see often anymore. The selection here is huge. Literally stacked floor to ceiling. It's not laid out like a perfect boutique, but more like a working shop overflowing with options. You may have to search a bit and dig through to find your size because things do get a little jumbled and occasionally a size finds its way into the wrong spot, but honestly, that's part of the charm. You walk in and immediately feel like you're in the real deal: a workshop, not a gimmick. The pricing alone makes this a must-stop. Very fair, extremely competitive, and in many cases significantly better than what you'll find online or in western stores. Not to mention, you're getting hats straight from the source. What really set the experience apart, though, was the service. My wife and I were taken care of by Alfredo, and he was phenomenal. There was a slight language barrier between him and me, but they handled it gracefully, never rushed, always attentive, and they made sure communication was smooth by assisting with translation as needed. You could tell he took pride in what he does and wanted to get it right. The shaping, fit, and attention to detail here were outstanding. You're not just buying a hat; you're getting craftsmanship done right in front of you. Watching them steam, shape, and customize is its own experience. Hours are good, staff hustles, and the vibe is classic Texas hospitality. In short: huge selection, great prices, real people doing real craftsmanship. Worth the trip, worth the time, and worth coming back. Highly recommended.

Poor customer service. Bought a relatively cheap felt hat for $175. Or at least they act like $175…read moreis super cheap. The hat was white and it arrived with a stain on the top and the white was as if it had been sprayed painted and I couldn't touch it without the white getting all over everything. Some transfer has been known to happen but this way crazy. The day it was received I sent a picture clearly showing the larger stained in the tip where the hat was discolored. Almost like a clear oil stain. Their response was literally well there is nothing we can do. Not hey we are sorry we can help get you a replacement. Not hey don't worry you can return the hat for zero shipping and we can t get a new hat ordered. Nope. For the price you can literally buy a hat if this quality online for 1/4 or less of price. Given their attitude, lack of service and poor price to quality I ended up just buying a hat with a competitor and I couldn't be happier.

I do not know where to begin. Great company with great products and unmatched customer service. HCread more

The store closed EARLY! The worker literally locked the door as we was walking towards its, yes it…read morewas 5:53 but the store closes @6:00! It wouldn't be so bad if I was from the area but I am visiting from Kentucky and was ready to buy me a new hat that I can say I bought from Texas! Poor service, he could have at least let us in then told us we was in a time limit! Two thumbs down and 1 star!!

Great place for buying and sizing the best hat for you. They have a huge selection of hats from…read moreeverything they make and some not found online in their website. They offer hat cleaning, reshaping and resizing. I found them very helpful and friendly.

A Must-Visit Texas Experience - Incredible Service & True Craftsmanship!…read more I cannot recommend Wild Bill's Western Store enough! My sister flew all the way from Germany wanting to take a piece of Texas back home with her, and we are so grateful we found this place. We were initially struggling to find boots that fit, but we were quickly approached by an incredible gentleman who turned our frustration into an education. He was so kind and passionate; he explained that for tall boots, it's about the calf fit, not just the sole size. He taught us how to read the codes inside the boots rather than just the size tag and personally helped us try them on and off with such patience. When we moved to the hats, he was just as helpful. He made sure we picked hats that wouldn't fly off while horseback riding and helped us color-match them perfectly to our new boots. He even steamed and customized the hats right there (the photo of him working his magic with the steam is a memory we'll cherish!) to ensure a perfect, firm fit. Beyond his expertise, he shared the wonderful 70-year history of his father's store. He made us feel so welcome and happy--it felt like talking to a great father figure. We didn't stop talking about his kindness all the way to the car. If you want top-notch customer service and an authentic Texas welcome, please go see him. He made our entire trip special!

This is a fun shop located in the Historic West End of downtown Dallas…read more The have boots, hats, belt buckles, clothing, ornaments, stuffed animals, coats and so much more. We walked around and decided to purchase our ornament for our trip to Texas 2026. Certainly worth checking out. Service was so nice. The store is fully stocked and the prices are great.

I came in to get my dad a Cowboys cap with Dak Prescott 's signature and team number. It took 30…read moreminutes for the stitching to be done-I love it! Very neat and readable. I also was helped by a very knowledgeable guy. I will definitely be back! They have lots to choose from and the quality is very good.

Without any question - the absolute worst treatment I have ever received in a retail store. I…read morewonder if the actions of the store clerk crossed the line to be criminal. I even raised an objection to the district manager - nothing. What happened? I intended to purchase a cap. When the store clerk range up the purchase, the price was $3 more expensive than the price marked on the cap. I pointed this out to the clerk. His response was that the price in the computer was the price he would charge me. I believe this is illegal - to charge a price higher than marked on the merchandise. I told the clerk that I thought his actions were illegal. His response was to take the merchandise out of my hands stop communicating with me. Not even an apology from the district manager.

I had to call hatco 3-4 times to get to the correct person about a back ordered item…read more Then Carissa west hung up on me after i repeatedly asked her to cancel the back ordered item and she was rudely asking who the other 5-6 people I had spoken to. Then she called me back twice to yell at me which could be considered harassment of a customer. I left a voicemail for her manager, devin marcum, who may or may not care. So done with Resistol or Stetson by hatco.

Came to Dallas to catch a baseball game. We heard about this Stetson outlet store and took a…read morechance. We had such a wonderful experience! The store manager, Aubrey walked us through the proper look, feel and fit of each hat. They'll, steam, shape and clean the hat which is included in the price. His wife and daughter are also on hand to answer any other questions as needed. Huge Veteran Discounts. We highly recommend a visit to this store when in Dallas... we will be back.