Been using Dale's as our repair company for 8 years. They have changed for the worst. Both receptionist are absolutely rude, if I could give them negative stars I would. I highly UN-RECOMMEND them. AAA is far superior, faster, and more reasonably priced. As well as professional. ZERO stars! Negative 5. read more

I called Dales because my auxiliary heat kept coming on. The guy came out and said the unit ceased. i was immediately uncomfortable because what the heck does that mean. I let him continue and he said there are options. 1. You can do a complete air system rejuvenation and $645 and 30 day warranty. 2. some crazy non-sensical language, $2000 and 2 year warranty. I declined. So he leaves my unit disconnected (whatever he did) and will not turn on at all. WHAT!!!! Are you freaking kidding me. Very unprofessional company. wouldn't let them feed my dog. read more

Friendly associate came on time, was respectful, and answered all my questions. Great service.

Wow, sometimes five stars is just not enough! After talking to Derrick and the team about the added focus they put into quality, craftsmanship, and dependability in their ac unit water protection systems. I realized that this is not only a company for me to use but for everyone! Keep up the great work guys! read more

This is the second time that we have turned to Dale's Heating and Air for issues with our HVAC. And this is the second time that they have responded promptly, professionally and pleasantly. From the moment you speak Shelly on the phone and describe your issue, in this case a leaking condensate line causing water damage to the first floor ceiling, you feel like they CARE! Shelly was able to get a technician out to us within 90 minutes. She called to let us know when he was on the way. We received a text that showed the tech - Jason - has a clean security screening with their company and gave some background. Jason was wonderful. Showed up ready to determine the problem and correct it. He was happy to show my hubby exactly what steps he was taking. He made short work of the problem, tested the unit to be sure it was working, cleaned up after the work and presented the billing, which wound up being just the service call of $77.00. WOW! This is the second time Dale's Heating and Air has responded SAME DAY, provided a great tech and gotten the job done reasonably. It's nice to hear an employee talk about how much they love the company they work for and the people they work with "cause everyone is focused on getting the job done right". Well, they've gotten the job done right for us twice now. Highly recommend. read more

Opened in September of 2011. Dales specializes in central heat and AC units for your home. Now, They do not work on AC window units for some reason at least the person I talked to stated this. They will install central heat and air in houses that have never had the system put in. In the past, they have installed these systems in new homes. The brand names that they sell are Carrier, American Standard and Temp Star. They are located about a half mile on the right just down the road from Sonic after you pass the bridge. read more

Dale's Heating & Air - Heating & Air Conditioning/HVAC Near Me - Collegedale, Tennessee

See all

we paid for a plan offering two visits of maintenance. the man who sold us this plan put a visit for January 2025 in the system instead of 2024. the company lied to us and told us they called us several times to schedule a time in january 2024 which was not true. after speaking with the manager, he confirmed that the system had the visit scheduled for January 2025 but refused to honor that visit for the upcoming year. they basically charged us for two maintenance visits yet refused to complete one. they also refused to tell us an estimated time the technician would arrive. when the technician did arrive for the maintenance visit, they did not put freon as promised when the man sold us the package. read more

Waited for someone to pickup. No answer. They shouldn't advertise 24 hours when they never pick up the phone

I called to have an HVAC unit repaired. They took down all my information, including the service address. They said they would be there the following business day. Several hours later, I get a call saying it's "way outside of their service area", even though the service address is in Cleveland. Calling for service may be a waste of your time, as they cancel. read more

Is there a 6th star?? This is an amazing company with great service. Picture Dec 26th 2017, a family about to escape the cold for a Christmas vacation. Then BAM at 2am our hot water heater explodes. At 3 am we call Dales, by 7 am ON THE DAY AFTER CHRISTMAS a rep come assesses and gives us an insanely reasonable quote. ( Think price of equivilant at HD.com plus less than half for new hot water heater, install, and haul off of the old one.) The new hot water heater was installed SAME DAY. We were on the way same day with no sticker shock. And just if y'all can't remember 12/26 was 20 degrees. Not only that but the service was amazing and everyone we spoke with outstanding. read more

Our second floor HVAC unit was consistently blowing warm air and the temperature was reaching the mid-80s. I had heard that Dale's Heating & Air was the best in the area, but had not needed their service before. Well, the information I received was correct! The tech showed up on time (2-4pm window) and was able to recharge my system and identify a small leak which he repaired. Now we are experiencing normal temps and my kids are so thankful. Oh, and the office folks are top-notch, also! They took my call and were pleasant on the phone. They even followed up with me on the day of the appointment to let me know that the tech was on his way. I would definitely recommend Dale's Heating & Air and call them if/when my next need arises. read more

A big shout out to Dales Heating and Air. We have had them for many years and have never had a bad experience. True professional tech's.Great service. read more

Have been using Dale's since moving into our new house 1+ year ago. Original owners used Dale's to install 2 units (upstairs and downstairs) about 6 years ago. Dale's left a huge one foot hole around the air intake that feeds up into my attic. This means hot air in the summer and cold air in the winter come down large openings into my walls causing obvious comfort issues. I had Dale's out and they inspected and said this was a builders issue. When I asked how it is a builder's issue when they retrofitted new units and should of installed and sealed correctly, they said sorry, not our fault. Very poor installation work. We have also signed up for Dale's Comfort Care with preventative maintenance. Since having them perform preventative maintenance on our units, we have had one blower motor go out which they then replaced for around $300 dollars. Both capacitors have gone out and Dale's now charges $223 for replacement which is a $7 part and 10 minute install. Also, I asked why our downstairs was not cooling hot/humid) on a preventative maintenance visit. The technician said it was just too hot outside to keep up. I called another company for a second opinion and they found our unit 4 pounds low on refrigerant and frozen up. The other unit was 3 pounds low. $400 dollars for refills. So much for performing preventative maintenance that I paid for. Since refilling the refrigerant, it is like I have new units... Cool with no humidity. Also, regarding preventative maintenance, our upstairs unit drain pipe clogged leading to the unit shutting off. This should be part of routine maintenance that I'm paying for. In summary Dale's has cost me around $300 dollars for preventive maintenance fees (which obviously weren't done as the capacitors should have been checked and refrigerant level), $300 dollars for a new blower motor, over $300 dollars for capacitors, and about $500 dollars in other costs/repairs. Their maintenance plan is nothing more than a simple cleaning of units with no checks performed. This is a dishonest company and I have been so much more satisfied with service and price since switching to a new independent HVAC service. Please take my advice and do not use this company. I've left a message for Dale to call me, but have not been contacted. read more