Excellent customer service! We had a bit of an urgent situation and they sent Steven out the same day to take a look at things. He was very thorough at explaining our options and his honest feedback was helpful. He took pictures to show us exactly where the issues were and told us it could be several weeks before they have someone available to do the work. Luckily, they had a cancellation and got the work done the very next week! They were quick and very professional! Steven is also a Jerry Garcia fan, and that made me very happy. read more

Langley Roofing replaced our 27 year old roof in 2022. We called them in regards to a question about the roof 4 years later. In 3 days Steve came by and looked at the roof and answered our concerns. And took time to trim some branches that were getting close to the roof. Thank you Steve for the quick response and excellent customer service. read more

My Experience with Langley Roofers I served 25 years in the fire department and retired as a Captain. After retirement, I decided I was no longer comfortable getting on my roof to perform repairs myself. Recently, we developed a significant roof leak near the edge of the shingles by the gutter. The shingles in that area were visibly cupped and appeared to be the source of the problem. As a homeowner, I wanted the issue repaired before it became a much larger and more expensive problem. I contacted several roofing companies, but most seemed interested only in selling me a complete roof replacement rather than addressing the repair itself. Eventually, I came across Langley Roofers and gave them a call. Although no one answered initially, my call was returned promptly, and I was assured that they handled roof repairs as well as full roof replacements. An inspector was scheduled to evaluate the roof. He arrived on time and used a drone to take numerous photographs. However, he did not initially get onto the roof until I questioned whether a hands-on inspection would be performed. He eventually climbed onto the roof but stated that he could not inspect the entire roof because his insurance would not allow him to get close to the roof's edge. During the visit, he also discussed a yearly maintenance plan that would include annual inspections and any necessary repairs. After the inspection, I was provided a quote of $600, and I paid the requested deposit. On the scheduled repair date, two employees arrived and replaced the rubber vent boots and repaired approximately a dozen and a half roofing nails that had begun backing out. I specifically asked them to inspect the area where the shingles were cupped, as that was the location of the leak. They walked over, looked at the area, stepped on the shingles to flatten them, and advised me that the leak was probably coming from one of the nail holes they had repaired. They also cleaned the gutters before leaving. After the crew left, I discovered they had accidentally left their leaf blower on my roof. They had only been gone about 15 minutes when I noticed it. I immediately called the same number they had used earlier that morning to notify me they were on their way. I was told they were running behind schedule for an appointment in Red Bank and then had another job on Signal Mountain. I was assured they would return later that afternoon to retrieve the equipment. However, they did not come back that day. Instead, they returned sometime the following day to remove the leaf blower from my roof. Another thing that stood out to me was how eager they were for me to leave a positive Google review before I had any way of knowing whether the leak had actually been fixed. I declined to do so until I could verify the results for myself. Unfortunately, after the next rainfall, the leak remained exactly as before. I called the office three times over a two-day period and received no response to my messages. I finally sent an email, and about two days later I received a reply stating that someone would contact me to schedule another inspection to determine what repairs were needed. At that point, I felt as though I was right back where I started. The original problem that prompted me to call them had not been resolved, despite the work that had been performed and the money I had spent. Looking back, I wish I had paid more attention to the company's negative reviews rather than focusing on the positive ones. A home is one of the largest investments most people will ever make, and dependable repairs are essential. Based on my personal experience, I cannot recommend this company and would encourage potential customers to proceed with caution. I have since hired another roofing contractor who responded immediately, provided references, and addressed my concerns professionally. This review reflects my personal experience and is intended to help other homeowners make an informed decision when choosing a roofing contractor. read more

Had roofing done almost 2years ago. I had been having a few issues, and everytime I called and spoke to Sheila, she would tell me someone would contact me, and no one ever did. I had a professional gutter cleaner come out to clean gutters, and he told me how my new roof felt like he could fall right through it. I called Langley again they still haven't contacted me about my roof. I feel like I would never recommend this company to anyone. They got paid, and now they dont want to come fix the roof or even come by to even look at it. I chose this company because they are one of the oldest companies, but it's greed. They dont hold up to their warranty. This is practically a new roof, and no one should feel like they will fall through it. read more

They gave me a quote and then reneged after telling them I had to get some financial assistance. They sent multiple emails and called on several occasions to get my business but would not honor my request to start the job.there acting flippant to the point as if there a bait & switch kinda business. read more

We had a roof leak that was around our gas water heater's vent. I called two roofing companies in Chattanooga. The first company (not adding name) came first and their technician took many pictures, but never went up on the roof only on ladder and never went inside above the garage to see if there was any leaking damage inside. He sent me an estimate to repair the flashing and shingles around vent for $828. Langley Roofing came a few days after and Aaron checked the space above the garage and took pictures from the inside, went up on the roof and did a very thorough inspection. He determined that the original roofer did not add Caulking around the back of the vent. Aaron ask my husband for some Caulking and he added the caulking around the area which took him a few minutes. Aaron was extremely thorough and did this work as a favor to us. He saved us $820, but more important, he was honest!! I will use Langley Roofing when ever I need a roofing company! read more

Crooks. Roof was leaking so I called and got several quotes. Langley's initial (key part) quote was competitive so we decided to go with them. Their quote included redoing the roof, damaged sheathing, fix a gutter at my request, and an option they suggested to fix rotted wood on the chimney. The quote broke them down separately and we booked. The roof was completed in one day and the gutters were as well. The initial quote for the chimney repair was $650. This was not something I was initially looking for and decided to go with it only because they were already up there and we could properly budget for it. They came out to do that repair and didn't start. They issued a new quote that required a $300 deposit up front and said they would do it based on material and labor as they were unsure of the amount of wood to be replaced. I thought that sounded fair. Every time they came out, I was at work and they did not communicate at all how many times or how long they were out there. After I started to wonder why the job wasn't finished, I contacted them to ask what the pricing was at currently, because it seemed to be dragging out. I received a response from them 3 days later after they had evidently been out there much more. The quote was at $5628 which included $378 of material and $5250 of labor, which I was told was 35 hours of work. The initial quote....again....was $650. When I asked them how did you possibly go up 10 times the original quote, I was brushed off and told they did the work and I signed a contract that was per hour of labor. (although there is no way for me to confirm actual hours worked, just had to take their word). At no point when this quote started ballooning was I contacted with a "by the way, we are 3 times....4 times ...5 times higher than your original amount. No. It was a complete shock at the number given for a project that was an afterthought and not even what I called them for. I had only agreed to such a project because of the original cost. After days and days of asking them about this pricing, they said they would discount their hourly rate 5 hours which would be a $750 discount....As they evidently charge $150 per hour labor. When it was all said and done, I ended up paying $5500 for a project quote originally at $650, had no clue that they were ballooning the cost until it was too late. Posted a picture of the reason this company has put me in an awful financial situation with no warnings. read more

Quality work from start to finish. New roof, soffit and facia looks beautiful. I was kept informed during the entire process.

This review is one year in the making. Anyone can say a company did a good job after a day or two from completing a job, but can you say it a year later? Well, I'm glad to say Yes, I Can!! I'm very happy with how quickly the job was done and I feel that I got what I paid for the completed re-roofing. Langley did a full tear off and replacement of our 23-year-old asphalt shingles. They installed new underlayment, better than felt paper, aluminum drip edging on all exposed sheathing, and replacement of some rotten around the base of the chimney (where the roof meets up with the chimney) at no extra charge. They also installed all new architectural shingles. Langley started the job on a Friday morning and came back to finish on Saturday, but it started to rain so the parts of the house that did not get finish was covered with blue tarps. I was thinking they would be back on Monday to finish the job, but No! They came back out that Sunday and fully completed their work plus a full clean up of the job site (cut shingles, nails and paper and plastic that the wind blew to the woods) I do recommend Langley and would use them again, if needed. Great job Langley!! Thank You!!! Clark C. read more

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We used Langley for our roof repair which turned into a replacement, our rep was very responsive in helping us get the new roof approved with our Insurance and the process itself was very quick! Weather delayed the boys a bit but they worked very hard and we are so pleased with our new roof. They also installed some back gutters for us that another contractor did not complete. Great pricing and good people. Would recommend! read more

Langley Roofing has done three jobs for us, a completely new roof and a partial replacement due to tree damage a few years later. When our insurance company pushed back on the damage claim, Langley interceded on our behalf and made sure the insurer paid 100% of the claim (less deductible). Recently an attic vent fan quit. Langley Roofing came out immediately and replaced the unit for less than other estimates we received on line. Langley has always shown up on time with polite, experienced technicians. They personify competence and reliability. read more

After a recent downpouring rain we discovered a leak in our roof. We called Langley Roofing and they were here in a couple of days to inspect it. Their technician Michael found a leak around the soil stack almost immediately . While he was passing over the gutter, he noticed that it was clogged with leaves and offered to free the clog while he was up there. He was extremely pleasant and professional. He did a repair estimate on site and another crew will be coming back to make the repair. Michael was a great ambassador for Langley Roofing! read more