I have been to Dale's Garage twice and walked away each time very impressed with his forthright honesty. For those people that read this, the motive of most auto dealerships is to "take your head off" but act like they are doing you a valuable service in the process. What these people don't make up front selling cars, they will make in the back. Great results with Dale's mechanics. Great customer service too. read more

Great service. They did a quick oil change and made suggestions I can look into myself. They were very transparent about everything they were doing and called me about anything that needed to be fixed. Dale was very helpful. read more

I had a starter issue that they could not duplicate. I went to pay for their time. They said no charge. Great people. I am a customer for life now. read more

Over 35 years ago Dale's serviced a sports car I owned. The service was always excellent. The next vehicle I bought was one they did not service. And the next one, I opted for the dealership maintenance for 19 years because of a business relationship. Why did I end up back at Dale's? Squirrels chewed up wiring and everything else they could gnaw on. 3 separate trips to the dealership mechanics and thousands of dollars spent, I still had the problems with no explanation of what was causing them or how they could be repaired. Adding to my frustration is the fact I know little to nothing about what happens between a vehicle's front and back bumpers. So, I was left to trust the dealer's service advisors and mechanics. They were well aware I planned to keep this vehicle for as many years as possible. They assured me they were keeping it in tip top shape. The 3rd time wasn't the charm with the dealership, I answered their survey with "I'll be looking for a new mechanic." The first place I thought of was Dale's. Back to Dale's... Dale patiently listened and took notes on all my concerns. (A very long list.) After the mechanic's exam, he called with the good, bad, and ugly news. He was searching for parts because of my vehicle's age. Everything was repaired that could be. Somethings he advised against due to the expense but assured me they would not effect the vehicle's performance. I told Dale to go over my truck as if it were his own. He found some issues I had no idea about (because I doubt the dealer mechanics even looked for them) and repaired those. The a/c had been cool for a few years, but now it gets so cold, I could possibly operate a frozen food delivery service! If you need a nice waiting room with a big screen TV, vending machines, fancy coffee creations, free bananas, and kid's playroom then Dale's is not your place. However, if you need expertise, mechanics with decades of knowledge, dependable and reliable service, reasonable pricing, and someone you can trust then Dale's is your place. These are not guys with new toolboxes and rusty wrenches. They are trusted professionals. They will make a difference in how your automobile, sports car, or truck performs and greatly reduce the stress of dealing with automotive problems. Many thanks to Dale and his team! read more

GREAT value 2X! What I mean is that twice I called to make an appt. with Dale and he was able to assist me over the phone, so while I have not had him work on my car yet I am incredibly happy with their service, help, and just genuine salt of the earth mid west help! Thank you so very much and we shall come to have our car serviced soon! HIGHLY recommend, 5 star service. read more

Awesome service! I called in a panic as something had come loose under my car and was making a horrible noise. Found out Dale's was right down the street from my office, called and he got me in immediately as I don't live close. Excellent and honest service!!! read more

Dale was incredibly kind to my husband and I in our situation, got us right in and the willingness to help was 10/10... You can definitely tell that this place cares about you as a person and not your money like other places! Thanks Dale and his team! We appreciate you guys! Place felt like a piece of home! read more

They don't work on my type of vehicle, but when I called instead of saying "we don't work on those" and hanging up, he spent a considerable amount of time with me explaining what to look out for and how to avoid being overcharged. also gave me a number of a recommended mechanic. I'm writing this review because that has never happened to me, and I think this shows the character of a phenomenal mechanic with great customer service. I feel like I just talked to someone who loves working on cars, and loves solving issues for their customers (and others). amazing! read more

Took my car there for the first time today. Each person I spoke with was friendly, helpful, and informative about my car. I was quoted a price over the phone and there were no surprises when I returned to pay (I needed an alignment) and I didn't feel like I was being pressured to do anything my car didn't need or like they were looking to find things that were wrong, which is often how I feel when I take my car to the mechanic. The work was also done when they said it would be. Will definitely be back! read more

My vehicle had the rear axle bent in an accident that was not my fault as I was hit by a car backing up and not looking first. They gave me a fair price and repaired my axle quickly and did an excellent job. This is my second time going to them. I highly recommend them! read more

I brought my car in about a month ago because the air conditioning worked only when turned to high, and it was starting not to work even on high. Fast, efficient, courteous service, fair price (about $500, on par with what my Internet research led me to expect). I got the recommendation to come here from my boss, who has been bringing her cars to Dale's for years. I will bringing all of my car repairs to Dale's, too, from now on! Highly recommend! read more

Terrible customer service. They add charges to the bill with no heads up even when I told them to keep me updated on any other issues. Cause I'm not working due to Covid and money is tight. No compassion for the situation and overall terrible experience Top to bottom. And this isn't the first time this has happened to my friends or family at this place. Bunch of crooks read more

My a/c was not blowing correctly. Setting was set to highest speed and no air would come out. Dale told me I needed a new compressor. I ended up paying over $1600 for it to be that my compressor wasn't even the part that needed to be replaced. Dale's team simply did not want to spend the time it took to find what the actual problem was. My dad ended up spending 2 and a half hours looking my car over and researching issues with what it could be. He ended up finding out it was the blower motor resistor, a $140 part from the Honda company. It took my dad 10 minutes to replace this part and only cost him $140 whereas Dale charged me for a $1600 part and labor that probably didn't need to be replaced in the first place. Take the time to find what the actual problem is instead of guessing simply because you don't want to look or do the research. read more

This was my first time going to Dale's and I will probably never go to another mechanic again. When I called to get a quote, Dale was very thorough in asking me about the work I needed done. He does only quality work and at a very fair price. Compared to other places I'd called, he was either right around the price range or lower. Dale called me when he found some items that could need additional work. He never pressured me to get anything done and was always only concerned about the car's safety. When my car was ready, Dale called to let me know and apologized that he wouldn't be there when I picked it up because he wanted to meet me in person. He thanked me for giving his small shop the opportunity to work on my vehicle. That is a lost art these days - saying thanks. Dale's went above and beyond in excellent service. He runs one of the most sincere and thorough auto repair shops I've ever been to. I would HIGHLY recommend this place. read more

I've owned my share of unreliable automobiles - both American- and foreign-made. So I know that a good, trustworthy mechanic is worth his or her weight in gold. I took my car to a garage in Westport for awhile, but when I moved even further west it didn't make sense to take my car to someone that far away. A few years ago my daughter introduced me to Dale of Dale's Automotive, and he's been my mechanic since. Dale keeps my daughter's mid-90s Mercury running, which makes him a miracle worker in my eyes. I've been perfectly happy with the routine maintenance he's done on my new Nissan too. When I recommended him to a friend who had a weird problem with her Mustang, Dale couldn't find anything critical wrong, but he also didn't charge her for work she didn't need. I've never waited an inordinate amount of time to get my car into Dale or to get it back from him. And while I don't usually understand his recap of the work he did, I know he does, and that's what matters. The next time your car is out of commission, go see Dale. He'll have you back on the road in no time. read more

The brakes on my wife's car were starting to shake the car really badly when stopping. I called Dale based on reading other reviews. He was very courteous on the phone and worked with me to setup an appointment as quickly as possible to get the car fixed. After dropping off the car Dale called me and explained all of my options without making me feel pressured one way or another. He replaced the brakes and everything works perfect again. I would recommend Dale to anyone that needs work done on their car. read more

I cannot sing enough praises for Dale's Automotive Services. The customer service has been great, repairs are made in a timely manner at competitive pricing, and I personally love that Dale himself regularly answers the phone. Dale has made special arrangements so I can pick my car up later than close and no staff has ever tried to sell me more that what I needed. After a few visits, I wholly trust Dale's experience and expertise. Let me take a minute to mention the recepits. The receipts provide detailed information about what was done to the vehicle. In my case (my poor car needed A LOT of work), the info detailed 16 different electronic codes that were tripped during diagnostic testing, what repairs were made the first visit, and what repairs would be made on the follow up visit. Dale even took the time to tell me about each code and pointed only a few potential problems. The shop may not be the prettiest, but it's definitely the best around. I'll be going again soon for a routine oil change and nothing else really, bc my car is back to being in good shape. read more

I really love Mom and Pop auto shops, and have been wanting to find one since I moved up to KC in August. Great reviews on Yelp directed me to Dale's Automotive Service, and it did not disappoint. Tucked away in a strip mall, this place isn't the easiest to find, but Dale made sure to let me know exactly where to go when I scheduled my appointment. When I asked if I could get in and out for an oil change over my lunch break, he let me know what food eateries were nearby! Dale offered me maintenance tips and recommendations, and I will definitely come back for future services! read more

I take three cars to Dales. In the years I have been going to Dale, I've never felt as though I've been lied to or taken advantage of. He seems very honest, upfront and does great work. read more

Dale's Automotive Service - Auto Repair Near Me - Lenexa, Kansas

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I found this shop on Yelp and gave it a try. I went in expecting 4 new tires and brake work. They were super honest and said that two of my tires were fine and my brakes were good too. They could have really taken advantage, but they didn't and that means a LOT to me! Will definitely be returning. Highly reccomend! read more

Dale's automotive were right on target with their quote and they did not try to pressure me into more than what was needed for my vehicle. Dale the owner is also a great guy who was very nice. I will definitely be back! read more

Stay clear of these people. Took my 98 Corvette in on Thursday AM for A/C service, got call today it was finally done. After I paid $400, I went to get my car and the windshield had several cracks. Looks like someone shut the hood with a tool left on the cowl. When I went back in to tell him I had a problem, Dale came out to the car and basically said, too bad, we take no responsibility! They left my car outside from Thursday until Tuesday, but I am pretty certain the damage occurred when they worked on the A/C. Fortunately I have zero deductible on my comprehensive coverage but I can't believe they took no responsibility for the damage. To add insult to injury my service engine light was now on! I would warn everyone to steer clear of these people. They will never get my family's business again and I'll warn everyone I know to not take anything to them! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Dale's Automotive in Lenexa does quality work but you will pay a lot more for the repairs than other shops that also do quality work. And they do the work without telling you how much it costs until after its done so you get stuck with an exorbitant bill and there is nothing that you can do about it. My brother took a 14 year old car there just to see if they could get a window to close. It works fine now but he's out $700 to fix a power window on his old beater, which is a lot more than other places charge and a whole lot more than he was willing to pay to fix it. If you are considering taking your vehicle to Dale's Automotive, then I would recommend calling around for estimates at other shops in the area instead of using Dale's Automotive. Thanks for reading and good luck! read more

I can't say enough good things about Dale's. I had an auto emergency and Dale was more than helpful. He was friendly, polite and helpful in so,ving the car's issues. Dale kept me updated and delivered in all areas. I won't go any place else!! Kurt read more

I am still telling people about Dale. I had my $%$#@ car towed to Dale's and he told after looking at to get rid of it. I waited a week and told him to make the repairs...he said no! He was right and once meeting him in person and getting more advice on what to do and what to look for, I can say there is a place for him in Heaven! Love this place!!! read more

I am sad that I moved away from Dale's shop. He has more integrity in his little finger than many shops I've dealt with have in the entire organization. I would HIGHLY recommend getting your car worked on at this shop, he saved us a bunch of money and does quality work. He's a super nice guy, too. read more

I have only used Dale once but so far he gets five stars. I stopped by at 7:45 AM with my fingers crossed to get a blinker fixed before heading to work. He said yip, dropped the paperwork he was doing and went out into the parking lot to change it since their bays were full. Did I mention it was like 5 degrees outside. This, along with the other glowing Yelp reviews of him will keep me coming back. Thanks Dale! read more

We use Dale's shop for our work vehicles. Dale is always honest and does the right thing every time. We really trust his work, his opinion, and his ability to keep our vans in top condition. Tip: The shop isn't one you'd particularly want to wait around in, so get someone to drop you off while your vehicle is being maintained. read more

Dale was very honest when answering all my questions about my car. He stressed that he will only provide quality parts/quality work to his customers. He let me go under my car and took the time to walk through what needed to be done. He was patient when I needed to call him back when making decisions. He genuinely wants to help and isn't trying to take all your money. This will be my "go-to" place now!! read more

I went to get my oil change and they realized that my brake lights weren't working at all, this was almost 5 PM but I needed my vehicle fixed ASAP because I needed to drive to Eugene the following day. I called Dale and he answered, ordered the parts and asked me to come over first thing in the morning and in no tome he had it done:) Thank you to the whole team!!! Great customer service and wonderful people read more

Was roadtripping up to Denver, Co from Louisville, Ky. when I noticed a constant scraping sound when I was sitting in traffic in Boonville, MO. I pulled over at a rest stop where someone who was handy used a piece of hose to identify where the sound was coming from - my AC compressor or something around there was having a bad day. I got on yelp and tried to find a local mechanic, but everyone nearby was closed. When I called Dale's they were closed, but he answered the phone anyway and gave me some advice. Great service, he walked me through what the problem was, explained my options and worked on other things while i thought things over. When I decided to leave the car with him (based off of accurate and glowing reviews on here) and get a rental, he offered to get me dropped off at a car rental service so I could continue pushing on to Denver. He completed the work while I was in Colorado, for less than was quoted and his technician ferried me back to pick up my car after I dropped off the rental. Thankful for a helpful auto repair shop when I was in a bind in an unfamiliar area. It is a small shop, but thankful for the work that they did. Stop here, you won't regret it. read more

Dale is kind, knowledgeable and fair. Good traits in a car guy, I think! My mom has been several times and is well pleased with the conscientious service she has received. read more

Dale and his team do things the right away the first time using reliable, quality parts. The customer service is great, and the advice is truthful. My family has trusted him with multiple vehicles over the years without any problems. Dale is honest and hardworking. He'll be upfront with you and often says, "This isn't the cheapest way to fix it, it's the long-term, correct fix." that's what I'm looking for in a professional working on the cars my family and I depend on. Recommend him highly! read more

These guys helped me out tremendously. I had a low tire, they found a screw, and patched on the spot, despite the fact I showed up after they closed. read more

This shop has been in the strip mall near Quivera and 87ths for decades and I finally took my car their after checking the BBB website. Dale did a great job on my Truck and I felt he provided options and prices to meet my needs. Granted they cant turnaround a repair in a day like a dealership but the repair didn't take but a few days. I will be seeing Dale next time I have a repair need on my autos. read more

Went in to Dale's Automotive to get a second opinion on some work I needed done on my car. The owner was extremely friendly and gave me his honest opinion of the work that needed to be done. All said and done I saved about $300 and received higher quality service than another place that quoted me (my dealership). Highly recommend and will definitely be returning next time my car needs work done! read more

Best customer service I've had! Straight talk, no upsell, the staff wants your car to run well and you to leave happy. Excellent diagnostics....(Dale's can find most any problem no matter how obscure). Most importantly, Dale's only uses "quality" replacement parts...(not always the cheapest but in the long run always the better choice). read more

DO NOT BRING CAR HERE! We brought our vehicle in because it was making a light ticking noise on passenger side while driving down the road (never made noise while pressing brakes) after Dale "inspected" it he called and said our brakes and rotors needed to be replaced. So we had him replace them...with a $700 price tag...2 days later the noise is back! So we call him and he says we need to replace the calipers, this is something they should have been able to figure out while replacing brakes and rotors and our vehicle only has 70K miles...a little early to replace calipers. So we had a feeling like we were being screwed over and asked if we could come get the rotors to have someone else take a look at them. Four different mechanics looked at them and checked them while a micrometer...all 4 mechanics said the rotors did NOT need to be replaced!! Bad news is they beat them off with a hammer so we couldn't have them switch them out! So we're out over $700 and vehicle still makes the noise. We also talked to the mechanic that worked on the vehicle and he said that he was just told to replace brakes and rotors and that he was never even asked to figure out what the noise was! He screwed us...please don't let him do the same to you! read more

We had as issue with the rear end making noise in my truck on the way to the Hot Rod Power Tour. Dale dropped what he was doing to accomodate us and get some conditioner in the rear end for us. Got us back on the road quickly. Great guy and great Service!!! read more

Have been going to Dale's for several years. Currently am taking 4 cars to him for regular service & repairs (3 with over 100,000 miles). Dale knows his cars & always gives me honest advice & feedback on what needs to be done so I consider him to be very trustworthy. Charges are fair. 100% recommended from my experiences. read more