Prompt, professional, and honest! I will use them again for my next build. The guys even cleaned up…read moreafter themselves. When they left, it was as if they never came.

Thank you complete insulation! Arnoldo and Mario are extremely hard workers. They are dependable,…read moreefficient, trustworthy, friendly and thorough. They replaced all of our insulation in our attics and crawlspaces as well as the vapor barrier replacement. Thank you for your time and help!

My HVAC was having issues keeping up upstairs, and insulation was pretty thin in my attic (there…read morewas one bay with none at all). I decided to call Koala to get a quote. The quote: they were pretty backed up getting one scheduled, but once we did, they arrived when they said, communicated well, gave a reasonable price, and let me know about an NES rebate that would pay for nearly half the cost of the job! With the rebate, it was a no brainer to proceed with the work. The work appointment: communication around the appointment was a disaster (this is the minus 1 star). The first time they showed up on the wrong day. I was at work, so the install didn't happen. I called the office and got it rescheduled on the day it was originally supposed to be. I made it clear I was only available during a specific window on that day. On the proper day, the crew showed up several hours early, and I wasn't available. No communication or anything. I called the scheduling center and they apologized and sent the crew back out a couple of hours after the original appointment. The crew: friendly guys and great communication. They got to work quickly, put down plastic to keep from tracking spray foam and other attic ickiness on to the floors, and brought pictures to show me as the work progressed. They found a major issues with my HVAC unit that 3 other HVAC techs missed - there was a huge hole in the duct work (insert dizzy face emoji here). They fixed that while they were up there sealing the ducts. It took them a couple of hours and they were able to wrap things up. The results: big improvements, but some technical oddness. Overall they accomplished what I was hoping for and for a reasonable price. My electric bill went down about 15-20% and the HVAC keeps up. If I'm nitpicking, they left a spray can and spray gun and some scrap insulation in the attic; the insulation wasn't perfectly even (thinner on the edges); and the duct insulation was strange (they spray foamed over the duct insulation joints instead of sealing the actual duct work inside the insulation - so there's not really any air sealing benefits there). Overall, I'm happy with the results, and I'd definitely hire them again.

I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

highly recommend, reliable dependable and awesome work, had a little mode in my crawl space , had…read morehim do the encapsulation , Ali was there to see that everything was done right and even came back out to see that everything was working properly stayed in contact with me every step of the way . Service Requested: crawl space encapsulation Quality: was awesome, not sure you could get any better Value: from shopping around , I feel Ali was more than fair

A big thank you to Ali and his team at Crawl Space Nash! They did an outstanding job encapsulating…read moreour crawl space. They installed a bluetooth enabled dehumidifier also that monitors the air and basically takes care of itself and the space. We have noticed it doesn't take as much to warm or cool the house now. The dehumidifier reminds me a bit of a Star Wars Walker, but it gets the job done. We feel good about the investment in our home for years to come. We highly recommend Ali and appreciate his professionalism, attention to detail, and his level of customer service that is above and beyond!

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

I needed to install a new water heater in my West End condo today . I hired Roscoe Brown because I…read moreuse them always for my HVAC maintenance. Felippe, Jake, & Tim from Roscoe Brown came this morning to install my new water heater. They were wonderful! All three technicians were courteous and knowledgable. I could not be more pleased with their service. West End Condo owner and long-time Roscoe Brown customer, Suzanne Sousan

Quick service and excellent pricing. Since they insulated my attic, my electric bill has never…read moreexceeded $90/mo. I absolutely can't complain!

I had a job that likely isn't as big as they typically take on, but important. Several areas…read morearound our house that allowed squirrels easy access to our attic, wreaking havoc ! Also, an issue with rain water not flowing properly into gutters. B&M retrofitted everything so that the soffit/fascia were replaced and/or tightened and flashing was placed to channel water to downspouts. Great work and they made sure I was totally satisfied before closing the invoice. Highly recommend

Complete animal removal is nothing less than a scam that drags in foolish people (like I was) for…read moreemployment and takes advantage of their poor customers. You want to know an average day at this company? You MUST be at your first job by 800. Now they will tell you that your first job will not be outsode of thirty minutes from you and nor will your last job. That is an outright lie. They will send you 2 hrs away anytime they please. Expecting you to get up at 500 to get there by 800. And guess what buddy. You don't get paid for that drive time! Also, you want to know where the bait is supplied for the critters you are supposed to trap? The company provides it? Hahahahaha no you simple smooth brain. YOU GET TO BUT THE BAIT FOR THEM!!!! That's right. You. The employee. Buys the bait for your employer. There were tons of days that i had to literally give up my lunch to buy bait for these scammers. And I hope that you love heights, working on roofs in the rain, and zero saftey equipment. They never supplied us with saftey harnesses and when I bought one for myself they told me I couldn't use it because if I fell "the line could catch a shingle and damage the roof when it caught me." They actually got kicked out of the state of Florida for unsafe business practices. FLORIDA. Now, let's move into how they treat their customers. They love not actually catching and animals. You see they get paid a lot more if they don't. Soooooo, you got a racoon peeing in your attic. How about we sell you some bs and halfa** a trapping attempt to really bleed you dry. I once actually got chewed out because I CAUGHT an animal!!!!!!!! Poor lady had her crawl spaced destroyed because they wanted to keep billing her for trapping sessions until I got there. The turnover rate is insane. 99% turnover. And believe me only the good ones leave. Your Sr people will throw you under the bus every chance they get to save their own hide when they screwed up. Twice I almost fell off a roof due to no harness. Only caught myself by driving my knife into the roof before I went over the edge. Once I did. Landed on the second roof and grabbed onto the ridge before I fell the last 20' onto concrete. Then I Gave my two weeks notice and they fired me. No severance no nothing. Overhaul please please please don't not work for them. They are like a bad relationship and will manipulate you and make you think you were wrong. They are an evil company and will use you for their own greed. I should have sued them. I regret not suing them evey time I see one if those awful trucks

Woodpecker holes in a wood house - we needed help. Each…read moreperson who helped us did a great job, communicated well, and made sure our woodpecker & squirrel holes were empty and closed up. Wayne took my input and gave me choices as he went along, and I appreciated that.

E-3 Innovate is an amazing cool company. Energy efficiency is quickly becoming one of the more…read morepopular and practical improvement homeowners can make. E-3 can come in do an evaluation of your home using some advanced technology and make suggestion on projects. The cool thing is they provide estimates on costs of the project and estimated monthly saving with projected pay back on the investment. Yes, I have a bit of a geek side to me but this stuff is seriously cool. Some of the projects they can do as well is spray foam insulation, improve indoor air quality or even weatherization. I had them do the insulation and sealing on a major addition project in East Nashville over the summer. My clients were completely amazed at how much more comfortable the "new" addition of their home was this winter. They have been at it long enough that they have some good anecdotal case studies from many of their former clients. Erik and Jeff who own the company are extremely knowledgeable without being on a soap box, very involved in the community and all kinds of nice and easy to work with.

From the owner: E3 specializes in whole-home performance solutions. Do you have an issue with your home but don't…read moreknow where to start? Give us a call. We will help take the guesswork out of the equation and off you a clearer idea of what needs to be addressed in order of importance. We'll help you turn your house into healthy, comfortable, and efficient home. From sealed crawlspaces to insulated attics and everything in between, we are your local experts for home performance. Whether you're looking to fix cold spots, high energy bills, cold floors, moisture problems, odors, or indoor air quality issues, we can help! We also offer design consultation for new construction projects so your new home can avoid these common issues in the future.

Jake from underworld encapsulation spent a considerable about of time with me answering questions,…read moreand giving a thorough inspection to find the problems he found. I really appreciate his help and expertise. Definitely would recommend giving him a call

We loved working with Jacob, he was very responsive and so patient as we tried to work with another…read morecompany to get new duct work installed at the same time as our crawl space encapsulated. He took his time to explain what he was doing, he was great with communication and his team did a beautiful job. We would definitely refer Underworld Encapsulation to our family and friends.

Dale recently installed gutters on several of our condo units. Everything looks fine except for…read moreone unit that has a weird configuration unlike any of our other 152 units. The contractor has called many times for them to come back and correct it, but no response.

I saw a company truck for this company driving, and i was in the market for some insulation in my…read morehouse, so I decided to give them a call. (First mistake) They came out and did an estimate, told me they'd remove the old insulation and the new stuff in. Come to find out they didn't remove the old and just laid the new stuff on top of the old. I called the company and I had to hear about how the workers who installed it complain about not enough hours and work, but when told what to do, they don't do it. Another guy came back out and fixed the problem. So I tried again to get another room of my house done which was much smaller than the two that I had originally done. I was first told if it was only one bag of insulation there would be no charge and when they came out they said it would be two bags first red flag. After installation it dawned on me that I didnt see two bags come in and the bill for the second round of work was only $20 cheaper than the first. I called the company and was forwarded to the manager. I was told he'd talk to the guy who did my estimate and they'd get back to me. 3 weeks go by no call, but another bill. I call to inform them that I'm not paying until I can get an explanation of my charges. I finally get the manager on the phone who tells me billing is not done in measurements, no by bags, so I ask how could my first job of two rooms cost $250 and then one room cost $130. He again said he'd have the guy you did my estimate call me. Three weeks go by no call, but another bill. I call again after waiting another week or so. I was told the manager was out of town for two weeks, but they would give him the message as again, I told them I won't pay until I get an explanation of charges. Now one week after that call, I get another bill this time with a stamp of an out of town number to call for billing. Do not use this company. If they can't call customers back who are inquiring about their billing don't bother. In every call I have been courteous and professional and just looking for answers. I guess I'll take as long to pay as they take to get back with me.