I like the store, I use the online curbside pickup, and lately I've had to wait for more than 30…read moreminutes to get my order. There is one lady that is awesom, but the rest couldn't care less if I get my order. I'm getting really fed up with this. I am disabled and they tell me to come into the store and get my order, why would I do online if I have to come into the store.

Took my doodle in to get groomed by Jessie and she did an amazing job! Her attention to detail and…read morecommunication with me about everything she did was outstanding. We will be going to her from now on. I highly recommend if you want someone who is passionate and truly cares for animals.​

The store always seems so dim, and when I was in I was being watched by an older grey haired woman…read morewhen all I was looking for was dog cologne!

I went to Petco off of S. 6th on 2/21/25 to purchase some paw balm for my dog. I had already…read moreconfirmed online that this particular Petco carried this product and had it in stock. As is typical of this store, I began my search for this item and although I searched for it in a logical location could not find it or any similar product. As is also typical of this store, I had to go in search of customer service personnel to help me locate it. I located a surly individual in the fish tank area (large man with dark hair). He conveyed to me in no uncertain terms that he had no desire to help me (body language, tone of voice, words he spoke to me). He ultimately lead me to a location where the item I was looking for could possibly be. It was not there and this individual had no interest/desire in investigating why it was not there or where it might be located elsewhere in the store. I found nothing on the shelf he directed me to that would suffice for "paw balm". Just once, it would be nice to "shop" at this Petco and be able to purchase what one needs the same day (instead of always having to purchase what you need on Amazon and then wait for it to get shipped to you). This phenomenon is not the exception at this Petco, it is the rule. This same scenario has happened to me as a customer many, many, many times. 1. Items are supposed to be in stock at this store. 2. The item one is looking for is impossible to locate or does not exist in the convoluted mess of the store. 3. "Customer Service" personnel are impossible to locate and/or are surly and make no effort at giving one customer service. I am sooooo done with the Klamath Falls, Oregon Petco. IT JUST ISN'T WORTH THE EFFORT.

Good groomers . Love that the girls got to play with others :) the prices were well worth it:)read more

Second time at Hot Paws and just as good as first time.... we will be back on a regular basis…read more.. the cost compared to in town is way different. So, way less expensive here. The boys love coming here..

Horrifying. I've brought one of my dogs regularly for quite a while. I decided to take my senior…read moredog in for a bath, the day before her end of life photoshoot. I told them and they squeezed me in. When I picked her up the woman at the front asked me why I was doing this. I was so bothered by that. She specifically said, "she couldn't see anything wrong with her". WHAT? After some back and forth I said I didn't want to talk about it and wanted my dog. She charged me and then the groomer came out and SHE BADGERED ME. I was shaking, very obviously upset and I told HER I didn't want to talk about it. She wouldn't let it go! She said she wanted to know because she wanted to give me financial help! Listen, you don't get to do a "good deed" at the expense of someone else's mental health and well-being. This whole conversation should never have happened. It's literally nobody's business but you absolutely should NEVER press after someone tells you to leave it alone. What exactly makes someone feel entitled to this private of a thing? Unbelievable.

Over-Priced! Took my puppy in for first cut. His hair was longer & I requested a scissor cut to…read morekeep his curls soft. I thought $79+Tip was asking a lot but gave them the benefit of doubt with his hair being long and requesting a scissor cut. The cut was darling & they were overly complimentary re how well behaved he was for a puppy. They suggested to keep cost down considerably...to bring him in sooner and get a buzz cut. I did as recommended and hated the cut and no toenail trim! Plus they charged me the exact same amount!! I reminded them of there suggestion and how the cost would be lower. They were adamant the cost is always the same!!! $20-$30 more than competitors. Next

Very reputable breeder with Rottweiler and Cane Corso puppies from show quality parents!read more

From the owner: Southern Oregon's Rottweiler and Cane Corso breeder. Breeding for quality, not quantity.read more

We bring our dogs in to be groomed ever month or so. It is expensive but they always come out…read morelooking good. The people here are always welcoming and professional. There is also a great selection of toys and treats.

We boarded our 2 dogs a Belgian Malinois and Blue Heeler for 3 days here... they've never been away…read morefrom us. This place was wonderful! My dogs were happy, well cared for.. er gas them groomed before picking them up and they look & smell amazing! We are very impressed and grateful to have used them. Highly recommend!!

Cannot say enough good things about The Ruff House! Prompt, courteous, treats our dog well.read more

If you want a quality place that will keep a close eye on your pup look no further…read more It isn't fancy. In fact it stinks like dirty dogs. Which is fine- cuz it's packed full of dogs rough housing all day! Marcus runs the show. He's damn good with canine behavior and training- and my vote totes counts as I'm a veterinarian. He has at least 2 ladies working for him, and they're attentive as well. The dogs have a large room to romp all day. Clean ups are quick and complete. Records are required to make sure communicable diseases are at a minimum. The dogs LOVE being there. Many places don't let dogs play all day. Many others don't have staff that are fully trained in canine behavior, and therefore skirmishes or lack of appropriate training/response to behaviors doesn't happen. Ruff House keeps the dogs best interest in mind. Prices are very fair. I think they should charge more honestly. They offer training services as well, and are always active with the local rescue groups to help dogs. I only wish they had expanded hours and weekends! My girl goes 2-3 times a week while we work. She starts vibrating with excitements when we turn onto 7th street. And at drop off its "peace out Mom!"

Very sad how customer service is so bad toward your neighbors and their pets. I won't take my pups…read morehere and the reviews are very telling.

I was very upset with the groomer. I have a small dog. She was perking her around by the tail and…read moregrabbed her around by the neck yelling at her. My dog was excited to see me and was obviously excited. If she treated my dog like that when i was there how was she treated when i wasnt there . I obviously wint be goung back or recommding this place.

We had this company groom our dog. On 9/9/21 we took our dog in for scheduled appointment, when we…read morepicked up our dog not only was it the worst grooming, but they charged us more than the agreed on price. Last grooming they gave us a discount, go figure. I do not recommend this company. We will have to have our dog re-groomed to try and correct the uneven grooming.

From the owner: Locally owned and operated pet store/grooming salon in Klamath Falls, Oregon. Providing natural…read moreand eco-friendly supplies for dogs and cats. Call now to book your appointment!

I had a very disappointing experience with Cherish K9 Dog Boarding and will not be bringing my dog…read moreback. When I picked her up on 11/12/2025, she had diarrhea, had thrown up, and a day later ended up vomiting a piece of a toy. Liz showed no accountability and denied that anything like that could have happened at their facility. Instead of being helpful, she was condescending, dismissive, and told me that I needed to watch my tone. Liz kept asking me what would be helpful in this situation, but honestly what would be the solution if they cannot even take accountability that it happened while under their supervision? Liz stated that she didn't want to be rude and asked if I was so concerned why didn't I call sooner. I work 12-hour shifts and was continuing to monitor her symptoms and I called on my day off. I was genuinely taken aback by the entire phone conversation. I understand that unexpected situations can occur even at reputable dog boarding facilities, but the response I received felt dismissive and was not at all what I expected. When I told her about the vomiting and diarrhea, she brushed it off and said she "wasn't surprised" because of how excited my dog gets, even suggesting that maybe social play wasn't good for her because she can get overstimulated. That response felt unhelpful and minimizing. She asked for me to send her a picture of the toy and said she would go check to see if they had the toy that I described. She called me back and of course she said they did not have that toy there (which is what I figured they were going to say). What worries me most is that based on how the situation was handled, I genuinely feel that if my dog had been hurt or injured while at their facility, they wouldn't take any responsibility for it. Thankfully, my dog wasn't injured and threw up the toy piece the next day, but the lack of concern and support from the facility was extremely concerning. I'm genuinely disappointed to say that I no longer feel comfortable bringing my dog here. I truly wish there could have been a reasonable resolution, as I have no desire for any negativity or bad feelings.

I cannot rave enough about Cherish K9 house. We had an emergent situation where my husband needed…read moreto go to the hospital while driving a UHaul with our 3 cats through Klamath Falls. Liz and Jordan went well above and beyond to board our three cats overnight with zero notice and what can only be described as the best customer service I have ever received in any industry. My husband and I were absolutely blown away by the quality at Cherish K9. If we are ever in the Klamath Falls area again, they will get our business every single time. People of Klamath Falls, you are so lucky to be near the best possible spot for boarding your pets anyone could hope for.