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    Updated 2 months ago

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    Edible Arrangements

    Edible Arrangements

    (38 reviews)

    $$

    I believe this is my first time leaving a one star review...and I'm not upset about it because this…read morebusiness deserves it (I'd leave zero if I could). First of all, I don't live in Miami anymore so to celebrate my mom's birthday, I thought it would be nice to send her a cake with a balloon and flowers. I know for a fact that Edible Arrangements is supposed to call the recipient before delivering, especially since they were going to be delivering cake. I read the FAQs and did all my research and the FAQs even say Edible® may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. It does not say anything about leaving the package unattended. Their emails also say: From hand-designed to hand-delivered. This was NOT hand-delivered. So I called the store and let them know that I had received an email saying that it was delivered, but my mom wasn't home...how did they deliver this then?? The lady who answered said they probably left it at the front door and I told her a cake??? They left a cake at the front door?? She proceeded to leave me on hold for about 15 minutes, which I didn't care since she did explain that she was calling the driver and then her general manager. Well she spoke to the driver and the driver told her that she called the number she was provided with and no one answered so she left the cake outside of the door. Instead of taking the cake back to the store and calling me to let me know that no one was picking up or attempting later, she decided to be lazy and leave it by the door. A cake. The general manager didn't seem to care much either since I haven't received a call from her after leaving my number. I told the lady I would either like a refund or a redelivery because it was absurd to leave a cake outside the door....its a cake...it's perishable....and she assured me that I wouldn't be getting a refund or a redelivery. Oh the lady I spoke to? She is apparently a store manager, but doesn't know how to do her job. I'm honestly wondering how people even get these "manager" jobs...you can tell when someone doesn't like their job. Anyways I'm sad to say I've had a horrible experience with this store. If you are out of the city/state please do yourself a favor and DO NOT ORDER FROM THIS STORE. They will leave your cake/fruit etc outside in the heat. Fine I will say it's in a thermal bag, but the whole point of edible arrangement is for the products to be hand-delivered hence their email saying from hand-arranged to hand-delivered...

    What an absolute joke of a service. The delivery was scheduled for 1:30 and didn't show up until…read more4:30,three hours late like it's no big deal. Completely ridiculous. If you can't handle basic timing for something as simple as fruit, you shouldn't be in business. And customer service? Even worse. Rude, dismissive, and totally useless. No apology, no effort to fix anything, no sense of responsibility whatsoever. It honestly felt like they couldn't care less about wasting people's time. Save yourself the frustration and go literally anywhere else. This place is unreliable, unprofessional, and clearly has no respect for its customers.

    Daiso - cosmetics - Updated September 2026

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