Food exactly as we ordered and absolutely scrumptious! Great…read morecustomer service, efficient, fast and friendly! Love that they carry Heinz ketchup for their delicious and generous portions of fries!!! The inside was clean just a few hours peanut shells from the FREE peanuts that you can enjoy in the dining area. I will definitely visit this location again. Online order! Makes is super easy!

I've been to a lot of fast food places in my life, but the Waterville Five Guys is in a league of…read moreits own when it comes to customer service. Honestly -- this might be the best service I've ever received in a fast food restaurant. The team was joyful, kind, and clearly loved working together. From the second we walked in, we were greeted with smiles and warm energy. It wasn't fake or forced -- just genuine friendliness from every single person behind the counter. And yes, the food was delicious -- hot, fresh, and made just right. But what really stood out was the vibe. These folks aren't just making burgers; they're building a little oasis of positivity.

I was good food. The only reason why I am giving it 3 stars, is because of my concern with the…read moreketchup dispensers. It looks like there is maggots in it. I watched a few videos on that happening at different locations where they aren't cleaned properly.

Every other order is incorrect and they won't process a return without you being present, so if you…read moreorder DoorDash during your shift and you can't leave work, you're not getting your money back. The manager told the cashier to stop taking orders to get food out, which caused an elderly veteran to leave without ordering as he was forced to stand too long. Every time I go in, I wait an obscene amount of time for my food. I've worked in fast food and I know what busy looks like and they aren't it. Management outright berates customers if they have a question about their order. Someone asked if they make the food when they get an online order or when it's scheduled to be made. Very simple question but they were snarky and rude.

Their food is okay I've ate here before but today I got a chicken nugget with a hard piece and I am…read more a DoorDash and they take so long to make the door dash food and normal food too and they can't even seal it right so it looks like I'm stealing their food and they're just rude as fuck and don't care about anyone and just overall slow as fuck any other McDonald's in Waterville or Winslow is better the workers always slack off talking about random shit while the food is taking ages

"Fast food? Yes. Correct food? Never." I usually enjoy…read moreMcDonald's, but this location consistently disappoints me. Almost every time I order a cheeseburger, it comes out wrong--missing ingredients, extra toppings I didn't ask for, or just not made the way it's supposed to be. It's frustrating because it's such a simple order, and it makes me not want to come back. The staff should pay closer attention to accuracy, especially since customers shouldn't have to double-check or remake their food every visit.

Food, for a samich...pretty good. Service was quick but…read morethere wasn't many people in there. They were still preparing to go orders. Ambience, cute for a quick meal. Good place for a decent samich lunchtime.

First time eating at a firehouse subs. I went with the Italian with salami, ham and cheese. While…read moreit had a few slices of meat and cheese, I ordered a small and it was only 3 to 4 inches big. A lot smaller than I figured for an almost $9 sandwich. Flavor was good, but sizing and pricing not on par with other sub shop competitors. I also like to put on lots of veggies on my subs, but the only options there were lettuce, onions, tomatoes, and chopped pickles. Would probably choose another sandwich shop next time.

For fast food this is the best Burger King in the central Maine area. Some of the staff seem to…read morehate their lives. But the rest of the staff are amazing they always make sure that you have a good experience

I am a 76 year old, disabled Vietnam veteran and my wife is a 68 year old retired caregiver. We…read morenormally frequent the Burger King at 44 College Avenue, Waterville, Maine four to five times a week. We are particularly fond of the breakfast sandwiches. We also really like a Whopper at least once a week. The staff has always been very friendly and courteous. At the drive through we have very rarely found that a mistake was made. The issue is not the food. As stated above, we like the food, therefore the frequency of our visits. The problem is the temperature of the food. For breakfast a staff member gave me a hint that I need to ask for extra hot when ordering breakfast and that seems to have worked. I suspect that this means they are 'popping' the sandwiches in the microwave before sending them out. Several weeks ago we went through the drive through, bought two Whoppers, drove the 1/4 mile to our home and found the sandwiches to be literally 'stone' cold. The cheese was not even melted and the bun and patty were cold to the touch. This is not just a time or two but every single time, the only exception being the breakfast sandwiches due to asking for extra hot. This has greatly reduced the frequency of our visits. To add insult to injury, I had the occasion to order a Whopper at the Burger King in Skowhegan, Maine; drove 10 minutes to my friends home and found the sandwich to still be quite warm and the cheese melted. What gives?!!? Thank you Andrew W. Schoening

Worst food I've ever eaten from a fast food restaurant, service was great but horrible food.read more

The Taco Bell at 345 Main St., Waterville, ME deserves ZERO stars. I arrived at 10pm on a Sunday…read morenight (they are open until 1am). I came inside the store to place my order. There wasn't anyone at the counter, and two people were waiting for their food to be made. I saw the self-order kiosks, so I placed my order. After my order was placed a woman came out and scolded me for using the kiosks. She said that I should have known that I was not suppose to use the kiosks after 9pm, and that the two small stools in front of one of the kiosks was to indicate that the kiosk should not be used. Ummm, ok. But those tiny stools just looked like someone placed some low stools there. They were not in the way, nor a good way to indicate to NOT use the kiosk, The kiosks could have been shut down, unplugged, or a piece of paper placed over them, saying "DO NOT USE. ORDER AT COUNTER" I told her I was not aware of her 9pm policy to not use the kiosk and that I would be happy to place my order at the register. She said that since I already had paid that she would honor my order. WOW. I felt so lucky! I ordered a tostada, and a green burrito for nostalgia, and a crispy taco supreme. I wish I had opened my food up while I was at the restaurant. However, it wasn't until I got back to my hotel that I saw how poorly the tostada was made. The photo does not do it justice. There was a small mound of crunchy beans (as if it was the last bits in the pan) that was slopped on to 1/3 of the tostada shell. The beans were not edible. All they had to do was say that they were running low on beans and could not accommodate my order. Maybe they were too lazy to make another batch since they would be closing in 3 hours and my guess is they would be very slow at that time of the night? I wish I had take a photo of the small size of the burrito. It was about 4 inches long. And appeared to have the same old, crunchy beans that my tostada had. The green sauce was tasteless. It was inedible. The crunchy taco supreme was the super star. Thank goodness it did not have any beans. By the time I got to it I was so disappointed from the other items that it was hard to enjoy. Will NEVER go to this Taco Bell again. I hear there is another Taco Bell on the other side of Waterville...that one has a KFC attached to it. Maybe they will have better food and better service.

My boyfriend and I came in with two online orders when they said they weren't ready and they hadn't…read moreeven started them, The employee was speaking rudely about the manager, ignoring customers questions and they were practically out of everything. We stand and waited for our sandwiches to be prepared for almost 30 minutes when we were the second customers in the lobby. I do not recommend coming to Elm Plaza Subway the customer services is outrageously awful.

From the owner: Making change for good. We're taking a fresh look at how we make an impact on the world around us…read more It's our responsibility, and we aspire to do better every day. We want everyone to have access to better-for-you options and nutritious food. So innovations, quality control, and transparency are on the menu. Subway® restaurants are owned and operated by your neighbors. We support our communities and lend a hand when one is needed.

Poor service and good quality…read more Long wait until order taken. Both servers that helped us were pleasant and polite, but one forgot to refill coffee when asked and about 15 minutes later she did upon second request. Third server for adjacent table was both loud and crude in speaking with her customers, so loud that the man behind me remarked she was blowing out his ear drums. I can confirm that was likely. Eggs were undercooked, toast was not toasted (just warm bread), my wife's order was not cooked as requested. I have been a customer for a long time and have had very good food and service in the past. This was not anywhere close to what I would expect. A box was requested and acknowledged by the server, but not delivered. Had to make a second request. Unfortunately, I will likely not return and will find another breakfast spot. UPDATE: The staff member that checked us out asked about our experience and had follow up questions. I shared a summary for her and she apologized and took 10% off our bill, which was very kind and appreciated. She clearly cared about our experience and should be commended for her job performance.

As long as your not in a hurry, it's a great place for breakfast. From order to food on the table…read morewas 35 minutes, give or take a few minutes. However, not a big deal we all need to slow down a bit anyway. The portion size is awesome, you get your money's worth! I had the Lumberjack #8 and I couldn't finish it all. The family had pancakes...you only need to order one! They are absolutely huge! Ambience of the place isn't bad. It has the small, home town feel which I enjoy very much. I recommend this place for your breakfast needs.

Ordered through the app. We live in another town. Travelers save your money. They are giving you…read moreshaved vegetables, as in paper thin . In a Foot Long Sub, you will get 6 leaves of small spinach, approximately 12-16 piece's of shredded lettuce, 4 shaved tiny tomato pieces, 4 shaved cucumbers, 6 shaved green peppers about 1" long if you can find a few onions you are lucky. The mayonnaise was so overwhelming it hides all that's under it. When you want shaved meat, you go to the deli. This was a basic Veggie Sub. My husband's Chicken Teriyaki Sub was in the same condition. Yes it was paid through the app and a nice tip included. Contacted Subway immediately & was ignored. Contacted through email was also ignored. Subway Corporation said nothing either. So in today's market spending money and actually getting something for it is important. A lot of families & older people are venturing out via road trips, so money and value is a huge factor. Avoid This Subway Off The Exit In Fairfield Maine.

Customer service is bleak at best. They're more concerned with gossiping about each other than…read moreservicing customers. When I arrived 1 person was making sandwiches with a line of 8 or more people and the other 2 workers were out back talking. Really aggravating when the app won't let you order ahead, as a truck driver this was a feature I used often when I don't have time to stand in line.

Was the first one in the drive thru, and wait 10 minutes before even getting our order taken, which…read moreor the other drive thru lane had taken about 7 orders. Then after paid had to wait another 10 mintues for our food, while every other car behind us got their food. Large fry didn't even come close to full for either of the orders that we got.

It certainly was a McDonald's. Nothing all too special, but also not that bad. The service was…read moreokay, the food was okay -- everything was okay.