This is one of the best Dairy Queens on 10! Nice Staff, always clean - day or night! I think the layout of the counter is so unique, there is no mess anywhere, everything is done behind the walls and it is so refreshing to see everyone working look neat, even when it's so busy! We are so lucky to have Dairy Queen hold such a high standard, but these owners go way over the top! It is the best! Peace, Colleen read more

My kids wanted DQ, so I figured I'd save time and ordered online so I could get in, grab the food, and get out quickly. I arrived at the exact time the app said my order would be ready. There was a long line at the counter, only one employee working, so I waited patiently assuming my online order would be coming out shortly. I waited 20 minutes. Finally, after everyone else who had been waiting got their food, I asked if my order was ready. The response? "Oh, we'll get that started for you now." ...Wait. What? So I asked, "You guys wait until the person who ordered online shows up before you even make the food?" Employee: "Yes, that way your ice cream doesn't melt while we make the food." Okay... So then they immediately hand me the ice cream cone. And I proceed to stand there another 10 minutes waiting for the food. At that point I asked, "Why would you wait until I get here to make the food? Now I'm standing here with melting ice cream dripping everywhere, which completely goes against what you just told me." Response: "Well, if someone orders online, they might not show up for 30 minutes to an hour, so we wait until they arrive." I'm sorry... That is the dumbest thing I've ever heard. The entire purpose of online ordering is convenience. It's supposed to save time and let customers skip the wait. Otherwise, what exactly is the difference between ordering online versus just walking in and ordering at the counter... or going through the drive-thru? And if someone chooses a pickup time and decides to show up late? That's on them. The app literally lets you choose "pickup now" or schedule a pickup time. If I'm ordering ahead, I shouldn't still be standing there for 30 minutes while watching everyone else get served first. To add, I got home and realized they made half of the order and set it in the warmer...with the applesauce from the kids meal. It was hot when I got home so my child didnt get to eat her apple sauce at all. Do better, Dairy Queen. read more

Please educate your employees on proper etiquette when taking an order in the drive through. Could not even think about what we were trying to order because every time we'd say something the kid would immediately say "will that be all" Dude. I'll let you know when i'm done. I kid you not every single time i'd order something. I forgot to order my ice cream because it was so overwhelming. When I got my food, it was disappointing. Part of the pretzel was so rock hard I couldn't even eat it. The worst part though, my gravy dipping sauce was a solid when it is typically liquidy. I was shaking it around and it would not budge. Disgusting. I understand we came here closer to the end of the night.... we went through the drive through around 8:15 and they close at 9. But really, there is no reason for food to be hard or the gravy sitting there so long it turned solid. It was a bummer! read more

Dairy Queen Grill & Chill - Gravy, super thick - Ice Cream & Frozen Yogurt Near Me - Staples, Minnesota

We have very few dining options in Staples, but by far the best is DQ! I have NEVER been stuck in the drive thru line for a ridiculous amount of time, and all the workers are personable and great! I personally have never had a direct issue, BUT, and I have seen other complaints about lobby closing time, two of my kids (24 and 16) had scraped together enough money to get thier favorite blizzard, and they walked quite a distance to get there. It had been a long cruddy day and they REALLY wanted this blizzard as a way of treating themselves after this difficult day. It was pretty close to the lobby closing time, but they STILL HAD TIME. As they are hurrying up to the door, a male worker who had been standing still, possibly visiting with staff across the room, turned to see them jogging up to the door. This employee, who had been doing nothing and standing idly in the lobby, quickly turned and took the few steps to one of the 2 lobby doors, and as my kids were ACTUALLY reaching for the door handle, he locked it. He locked it and strolled away. They checked the other door, it was locked as well. Walking through the drive thru is a big no no, understandably for safety reasons, so there was no way they could purchase this one blizzard, which surely took minimal time to make, and the way the employee shut them out without a glance, in a hasty manner, bummed these two young people out so much that they don't want to go there anymore. Not all DQs, but just this one. If this employee had been given the job of locking up the lobby at a certain time, then maybe he should have done it whenhe was asked, and notjust as a customer was reaching for the door. That action feels like a slap in the face. Imagine it happening actually anywhere else with anyone else. Shame. read more

multiple times i've gone and asked for not brownie or cookie dough ect in my blizzards because i am gluten free, without fail 90% of the time they add the things i asked to have taken out. read more

Been going here for years, always the same fast friendly service, clean, & great food!

Clean and friendly but consistently closes lobby early. The food is up to DQ standards. I like the location but hate that they don't follow their posted schedules. read more

Hey took 5 hours to make 3 blizzards and then didn't know what blizzards were had even though it was very easy to tell because the we had 1 small fluffernutter 1 medium fluffernutter and a Reese's pie. The Reese's pie has whipped cream on it and the fluffernutters are 2 different sizes. How can you not tell what the blizzards are??? Thanks read more

Great place to go get some cool ice cream if you are out on the farm and want a little free time away from the heat with the family. Clean and the staff is farm friendly. No shower needed =) read more

I have an addiction to Peanut Buster Parfaits so we go fairly often. Always good, friendly staff and a great treat.

So great to have a place to sit down and eat when everyone else is only do drive-through. Food was great, Carol at the counter was so friendly. As we were eating, we could hear how cordial all the employees seemed to be. Very refreshing! read more