Stopped at this location for a snack, the cheese curds & pretzels were good. But the restaurant service was lacking. There was no one in the restaurant when we arrived, they did have a drive thru line however we stood at the counter for 10 plus minutes before one of the back of house food prep workers got someone to come out to take our order. A gentleman came out from the back as if we disturbed him from a break or something. We ordered and took a seat. While we sat at a table waiting for our food another gentleman entered the restaurant and he too waited at the counter for over 10 minutes before he was addressed. This happened to 2 other people while we waited for our food. Now our food was done and on the counter for who knows how long, before I got up to check if it was ready. The food wasnt brought to us, no number was called, just sat on the counter expected to know. There was a large spill to the right of the counter that stretched from the counter to the freezers. And instead of cleaning it - a sign was sat there, staff and customers walked through it and paid it no mind. This was quite a bit of water on the ground. It wasnt until an older employee came out from the back on his way home that he saw the puddle and got a mop and cleaned the area and properly placed the sign with minimal water and not a huge puddle on the floor. This employee deserves some recognition because he was the only one in the store that seemed to care at all about the customers or safety. Would not recommend this location. read more

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Kelsey R delivered and $18.60 order to the wrong apartment. I tried five times to leave a message and her memory full, of something besides getting an address right. Eighteen dollars! It doesn't belong to the gentleman upstairs who blew his knee out and I was hoping I could take it up to him. He said, "No way. I can't afford food that expensive." My next-door neighbor is not answering my text, because she works 50 hours a week and is probably hungry and already in bed. Now it's 10 o'clock. I came outside to check something else. My unit is ____ and this was delivered at 7:47. I get that laborers are what they are, but there should be some consequence, so I don't have to leave a review like this again! read more

Shoved my honey bbq chicken strips in a nugget box and didn't put my bread that comes with it my fries were put into a cup that they use for drinks as well. And than I had to turn back because they forgot my hamburger and when I went back to ask for my hamburger and showed the drive thru lady my receipt that I had paid for it she made a face and with a bad attitude went to get me my hamburger. The service and environment was not very friendly this will for sure be my last time coming here read more

If you'd be happy visiting a location and being the only customer inside and having to wait more than 5 minutes for someone to take your order, this is your kind of place. I might add after the order was taken, L waited 8 minutes for luke warm chicken strips and a substandard blizzard. Hopefully the south location is better but compared to the nirth location, it has to be read more

Girl with ginger hair and the other girl with purple hair were so very rude the girl with purple hair flipped me off then they took my card and walked off and they didn't put lids on my blizzards and were very unprofessional I asked for 2 cookie dish blizzards and one had SO much cookie dish and the other didn't they were goofing off so very unprofessional..do better read more

My burger and fries were almost as cold as the sundae that came with my order. I was the only person in the dining area at lunch. Guess I know why now. Great and respectful employees but as for the food, sorry I'll go elsewhere. read more

I've never had good luck in the drive through at this location so I decided to go inside which also turned out to be a bad decision. I was the only one at the counter and waited ten minutes to even be acknowledged. I ordered a meal. The girl behind the counter immediately made my blizzard and set it out. My burger and fries were ready and set out by the kitchen in about ten minutes. There was nobody to be found for another ten minutes. Meanwhile three different customers came in and left because of not being helped. Once a human appeared behind the counter they gave me my food rudely and my blizzard had no top which ended up melting all over my cup holder. I've lived in Bend for 36 years and am completely disgusted by the lack of customer service and laziness! read more

Teenage girl with curly blonde hair ( I believe her name started with a k) and her brown haired friend laughed at me for my speech impediment at the pickup window after I struggled to speak straight while ordering in the drive through, horrible service!!! very disappointed in their work ethic. read more

girl named Kenna (it said on the receipt) and her friend both were talking shit about me and how I was "slow" taking an order and on their phones, they gave me unacceptable looks the whole time. After giving me my food, i told her she was rude, she said, "whatever" and closed the window in my face. Very rude, do not come here.. read more

I was rushed to order my food, and when it came it was cold and they still managed to get the order wrong. An absolute waste of money.

I just wanted to say thank you to the manager who offered an icecream cone to myself and my husband during our Door Dash Delivery it really made my entire day. Also I thought the store was really nice looking inside. I had never been. Thank you again. read more

Ok, one of the last times I was it in, the food was fine. Service was good. Problem is that the last time I was in, what a bad business decision to close the drive thru. Ok maybe they're out of staff; get a blizzard and lose your troubles for a little while. And a flamethrower with fries. Still their best meal just not so great service read more

Last three experiences at empire location were negative. 1 - ordered a banana split blizzard. They literally handed me a cup of vanilla ice cream with some banana in it. I noticed before pulling away and they fixed it 2 - sat in line for 30m during open hours (was about 7pm). Saw staff inside. No answer at terminal so I left. There were about 8 more cars backed up behind me. I assumed they were very short staffed, but started to think they closed early. 3 - just got another banana split blizzard. They got a little better, this time I got vanilla ice cream, banana, and pineapple. No chocolate syrup or strawberry. The dq on south 3rd gets it right. Going there going forward. read more

Pulled in through the drive in and ordered a #4 just cheese and onion. Pulled out in under 5 minutes. Service was fast and food was super hot. No seasoning to the burger just really bland. Fries were golden and crispy but over salted. Moving through this town quickly there were not many fast food options worth going too and why I decided here. Probably wouldn't stop at a DQ again if this is what they are like all over read more

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A pleasant surprise for The Hunny is how many Dairy Queens there are in the Beaver State. She grew up in Texas, where there's a DQ in every town. Few in the Land of Fruits and Nuts. We were driving for a few hours to get to a lake in Central Oregon (that's being literal, I didn't know which lake we'd camp at for the night), and because we'd probably get there late, I suggested that we find a DQ in Bend and eat there for dinner. Both she and the girl liked that idea. You don't go to Dairy Queen for the great food, although their ice cream works wonders in the hot weather on the dry side of the Cascades. Especially the Blizzards. We got our food, and I tell you, it certainly wasn't great food. The Hunny and I had burgers, the girl had chicken strips. It was, eh, okay and that's about it. The burger patties are thin, at least they taste good. Nothing really stands out as being better than average. At least it was priced low. Typical-looking fast food joint, clean. Customer service was good, which, from reading other reviews, is unusual at this restaurant. If all you want is grub, then Dairy Queen should work. Or there's their famous frozen desserts. It's there if you need it. read more

Dairy Queen Grill & Chill - Objects in the picture are larger than they appear. - Fast Food Near Me - Bend, Oregon

Ordered through the app for in store pickup. Stood around 50 minutes, told several times that they were working on it. Found out they hadn't started. Was told they just started on it. Waited another 10 minutes. Got food handed to me and it was missing half the order. Had to wait another 10 minutes before it was done. They're super understaffed and overwhelmed. read more

So dirty inside, so slow, staff lacks any energy or motivation. Suggest avoiding. Slooooow...and the fries were Cool on top of it. Wish I were the exception, but 2 stars overall? Ouch! read more

Dairy Queen Grill & Chill - Garbage can and floor..leaking everywhere. - Fast Food Near Me - Bend, Oregon

This is too comical! Got home and my friends are finishing their online order despite my desire to not give money to you I cave in and ask for a blizzard. We submit the order an hour before you close and guess what!?????! Denied! Say's you are closed over an hour early! I mean I got my wish to not give you any money but this time you have 5 annoyed people instead of two! To the business manager why don't you just close this store permanently I mean you clearly don't want the money and if this is a franchise it's ruining the name for the corporation. I would suggest offering people gift cards but how the heck would they use them at store that is never open. Such a joke. Anyway... thank you for confirming that our money is better spent elsewhere. On a different note I would love to have one of your blizzard machines to help us make our own at home can we make that happen? I mean you obviously don't need it. Let me know if I can pick that up on a day you decide to honor your actual hours. read more

There was a server who was incredibly rude to us. She cut us off many times and refused to serve us. This is standard service at this location and has happened to us many times. The waits are often very long for a simple order. The food is good but not great. read more

I asked for extra Carmel and fudge on my Sunday and they charged me extra and didn't put any on I'm so annoyed they always do this to me. Never coming back again. read more

If I can give these guys zero I would. We literally had to wait 45 minutes for out food. I would understand if there is a long line...but no line! Would never come back to this DQ. The concept of fast food is lost. read more

Dairy Queen Grill & Chill - Workers don't care! They all look like thugs! - Fast Food Near Me - Bend, Oregon

Visited 5/19/2018 Stopped in for a snack. A BBQ Pork Sandwich. OK but the bun was quite chewy. The Fries were Very good. They go great with a chocolate shake. The shakes are Very Good. Service was friendly and quick. All in all I give this place 3 1/2 Stars. read more

Dairy Queen Grill & Chill - Great Shakes. - Fast Food Near Me - Bend, Oregon

We waited 30 min (8:30pm) in the drive thru along with 5-8 cars. 3 left closer to closing but as soon as it turned 9pm with 5 cars still waiting In line, they turned off all the lights and closed up without letting anyone know. read more

Management really needs to check in on their location. Everyone looks like they don't know what to do. Place is a mess.

I have gone to this Dairy Queen many time in the last 2 years and the quality of the food, the quality of the staff, the uneven heating system, the spinning door of different staff, except for the cook, have demonstrated a drastic decline. today was particularly bad. I will not go there again. it is terribly apparent that there is no management supervision for staff or food quality. I dined inside, food was not served on a tray, but in a bag, and I had to politely request the sundae that was supposed to be part of the order and a tray. from the looks I received I might as well have been speaking a foreign language. from what I can observe, there is NO management on site. this location is a disgrace. if the owners cannot properly run this business then sell it to someone who can and do a quality job. in comparison the Dairy Queen in Sister Oregon is vastly better than this one. even the food is better. so don't bother with the pasty canned response t this review as it does not improve the situation. maybe corporate should be informed. Joselyn read more

I only get Dairy Queen for the gravy and every single time I order Dairy Queen online, they forget the gravy. I spend 20$ on an overpriced food for something I'm not going to eat because they forget the one thing that makes it good. read more

Horrible service people are not nice at all. Door is always locked to get inside. Our food both separate times took over 35 minutes. It wasn't even good. It sucked to be honest. Will not go here again. Don't come unless you have nowhere to be for over an hour because your things will take forever. Thank you. read more

On a Friday night. Don't try going to DQ when they've got 10 minutes until they close. blocked drive thru and employees hanging out outside. Waste of a drive. read more

Dairy Queen Grill & Chill - Blocked drive thru by employees - Fast Food Near Me - Bend, Oregon

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I've now been sitting in the drive through for 20 min and there are still 2 cars in front of me. It's like no one works. I get they may be short staffed but this DQ needs to get it figured out. I've been here twice and I don't think I'll be returning. read more

can't hear your order!! what?? turn down the music!! what?? this isn't what i ordered!! what? i said that i am not coming back! read more

Tried This place again, after many bad experiences we thought maybe something would change in time, we were wrong Waited in line 30 minutes because they could seemingly only handle one car at a time through the whole order, payment, handoff process. They kept us at the speaker for 10 minutes and kept saying one more minute please, after 10 minutes we asked again and it was only then that they told us their ice cream machine was not working, but they said they were figuring out, so we continue to wait, after another few minutes we explained that we were just gonna go to the other Dairy Queen across town. Wish they had been upfront from the beginning Very disappointed Went to the other Dairy Queen, they also had a long line, only waited 10 minutes total though, they actually spoke to us and we got our ice cream I think the empire location might need a new manager, there are obvious problems with management where as the other location is doing just fine. read more

Who doesn't love Dairy Queen. Thanks everyone. We appreciate everyone whose going to work these days read more

This place is a joke they have 4 people working that are complete slackers i talked to the franchise manager and he said they cant get people to work at all even at 20$hr and the ones they have are slacker they also refuse to open there lobby i sat in the line one day for no joking for 45 min the line was all they way to empire road. No kidding shut this place down too read more

I had a Blizzard for the first time. Not bad! I appreciate that the viscosity prevented anything from spilling when I accidentally knocked the cups over in the car. I liked my friend's Oreo Cheesecake flavor more than the Choco Brownie Extreme that I got, which was not nearly as chocolatey as I was expecting. Now that I look at the menu photo, actually, I see that the soft serve pictured is brown whereas mine was white. Extra star for quick service. read more

Does anyone work here? I'm done trying. The drive through line doesn't move and the lobby doors are always locked. This place is a joke. I've been trying all summer. We always end up going to sonic. read more

this isn't rlly a review, but more like a fuck-you to all the people who cry about the food taking forever out at our stores. I am a dairy queen employee who's worked there for a year now and we are constantly understaffed. You greedy and complaining crybabies get mad and scream at the window for not opening the lobby when we can barely get the drive-thru done due to some of our bosses throwing a chair at a minor, another overworking us to death and making things more complicated and longer then need be. if you all have a problem with how long dairy queen serves its food, then go ahead and sign an application. read more

Can't even find anyone to give you the time of day here. Waited at counter 10 min before I stuck my head through the kitchen window to ask if I should order online instead. She said I could but she couldn't guarantee how long it would be. There were no customers except a couple of door dashers. Why do these restaurants think they can stay afloat without hiring employees? Customer service is key ya all! read more

I am so disappointed in the disrespectful kitchen staff at this DQ tonight. After we ordered some dessert this evening, my family and I sat in the dining room to wait fo our order to take home. A few minutes later I hear a staff member yell, "Who would want a fucking banana in their smoothie?!" It was loud enough for everybody to hear and was completely uncalled for. Patrons of your restaurant order all kinds of things in various combinations that are offered on your menu. It's your job (girl working the treat section of the kitchen this evening) to fill those orders accordingly. Using offensive language loud enough for children to hear and patrons look back and forth at each other in shock, (especially about someone's preference of food) is offensive and quite pretentious of you. If you think you are too good for this job, you shouldn't be working in a service position. read more

Can't recommend DQ on Empire. We went at 6:15 tonight and the sign on the door said Lobby hours closing at 7 and drive thru closes at 8. We had to go thru drive thru because the lobby was closed early. We pulled up to drive thru and they said they can't take our order because they were closing. The car in front of us was served. If you can't seem to stay open, let everyone know the true hours so we do not waste our time. We won't be back. read more

DQ is one of my favorite burgers overall running. I got a double 1/4 cheeseburger on 4/18/22 around 1850 & it was the worst burger I have ever had! After two bites of the burger I got a weird taste in my mouth, and after looking at the meat in the burger it was obviously freezer burned, pale and smelly. I called DQ and talked to the manager, she got my name and number and said she would have someone get back to me but I never got a call & am very disappointed in the whole experience.... Two thumbs down read more

Dairy Queen Grill & Chill - Nasty meat in my burger - Fast Food Near Me - Bend, Oregon

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