I got a large blizzard and added 2 extra i toppings and I go to the other DQ in town that's closer to my House and it always takes care of my gf and I they even know my order when I get there (2 lrg blizzards with reeces, butterfinger, and cookie dough) anyways I go to this dq order the same thing and I don't even have toppings in the last 3rd of the ice cream like WTH It was pure ice creamat the other DQ I've almost had to ask for less toppings because they hook it up so proper. This is the second time this has happened here will not be going there ever again especially at 12 dollars a blizzard to get shorted straight up disappointed! read more

Dairy Queen Grill & Chill - No toppings at all smh!!! - Ice Cream & Frozen Yogurt Near Me - Ellensburg, Washington

The staff has a personality of a brick. Can't bother to put on clothes, wearing pajamas to work. Does not know how to give proper change shorted me $2 on my change back. Burgers overpriced and over cooked! read more

Very clean, friendly staff, great food! We were just passing through, but this was a wonderful little place to get food and ice cream.

I visited knowing service would be slow. With that in mind, I did not expect to spend 23 minutes in the drive thru for a mini blizzard ( there were 2 cars ahead of me). The store was out of chocolate chip cookie dough so I pivoted to another option. Standard DQ yumminess, just be prepared to wait! read more

The food at this Dairy Queen is pretty good (in my opinion it's the better of the two in Eburg) but I don't know that it qualifies as "fast food". The wait can sometimes be a bit on the long side and if it's busy that wait could be abnormally long. BUT the employees are always professional and kind and it also seems pretty clean on the inside which is always a positive! read more

took 30 minutes to get my food. 45 minutes to get my Drink and Blizzard. One of the workers was just standing there.(Short kid with the glasses). Overall Terrible service. read more

As many other places across the campus I think this has been the worst customer service the two working in the front today 10/13/24 are taking orders with such poor attitudes, rolling their eyes, just letting the food ice cream sit on the counter because there calling numbers but failing to give everyone there receipt so no one knows which order is which, my sundae sat about 10 minutes with the feast of flys touching it, so threw it away, there was a elderly man in there asking the difference between a malt and a shake and the guy taking his order was being very rude to him. Got to my room to eat, my burger undercooked and I'm honestly very upset as a college student I'm tired of the poor service & food! A waste of money! I mean I guess I should have known with the impact of the flys and the strange odor.. never returning read more

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Horrible. Flies and worst service ever. Wrong food and was over $20 for a meal. Slow waited 10 mins as person noticed me at counter

I would leave a zero but that is not an option. Place was empty when showed up. Tables and bench's were dirty. French fries were cold when I told the manager he said sorry as he was deep into whatever was on his phone. Too many choices in town so avoid at all costs just keep driving. It's too bad as this place has a lot of potential. read more

Want food from this location? Get cozied up with a book and a warm blanket. It's gonna take awhile. Typically only manned by 2 people, and if there's more on shift I'd be baffled as to what they're doing back there. I've written this entire review while in the drive-thru line (there's nobody inside and 3 cars in line, that hasn't changed since I pulled up.) so you could imagine why I'm confused. Overall, just go to jack in the box if you want cheap, low-quality food, it'll at least save you wasting 45 minutes of your precious time. read more

Ice cream and drinks were great Service was quick and pleasant to deal with. Store was clean, read more

Took forever to get my medium picnic peach cobbler blizzard I jst wanted to eat Blud got me waiting in line for like half an hour pls improve with the waiting time or get more workers or sum bc I can not be waiting half an hour for my picnic peach cobbler blizzard I still was able to get through the line but my blizzard dosnt taste as good anymore because I had to wait so long read more

had to wait 30minites to order and another 30 for shitty quality overpriced fast food. Get more workers, I mean this place looks crustier than white castle. read more

Went in for a blizzard the 3rd of July. They were pretty steady with business but the drive through was still moving pretty good. When I got to the window for my single blizzard I paid and the individual handed it to me. I asked why they're not flipping them anymore, because even the board says upside down or it's free. The individual proceeded to tell me to flip it my damn self because he's a little busy right now. I told him that there's a coupon for those that mention it not being flipped even though it's a private store but he shut the window after saying he didn't care. If you really don't wanna be in the customer service industry maybe try changing careers not putting bad looks into DQ. Especially not the response you want to hear with a 4 year old in the car read more

Super good customer service, nice night crew, and work fast! Treated their customers very well

Prices here are outrageous $18 for a burger fries and a shake! You can eat at a up scale restaurant for a $18 lunch. Building is out of date, speaker in drive thru is first drive thru speaker ever made I think. Slow service. Your better off eating at the 7-11 a block up the road. read more

Incredibly displeased. Sat in the drive thru with 2 cars in front of us for 20 minutes, at the speaker I might add, and didn't even get our order taken. This place seriously needs company attention. read more

TOO EXPENSIVE. fast food is low quality by nature, but tasty once and a while. where do these companies get off thinking they can charge people like they're the Ritz?? read more

Their drive times are ass, waiting in line for 45 god damn minuets. I've worked in food business before and this is ridiculous

service was terrible, sat at the speaker for 10+ minutes and then pulled up to the window and sat there for another 30 minutes, very understaffed as well and the workers were slow. and not very nice would've given 0 stars if possible read more

Came in with my family and was very disappointed by the lack of service we received or shall I say didn't receive! We stood at the front counter while four employees just kept working and not once did any of them ask us how we were doing or would be with us in a min. After standing and waiting for 10 mins we left and my Mother explained to a girl working how ride that was and we left to the other Dairy Queen that was fast and very curious! Bad Business Skills! read more

Would give less stars if possible. Visited via drive through and my blizzard didnt get the (up side down) test, oh and i guess lids are not a good anymore either. Nothing to cover my blizzard while it bounces are in my cup holder. What ever you do don't hand them dollar coins, it'll blow their minds. read more

Update: Thank you Dairy Queen to your quick reply to my concerns. The very next day I got a call from the manager. He was fantastic. He apologized for the situation and could not have been nicer. Thank you for that. He insisted that my daughter come back in and get a new gift with additional money on it. Thank you Ellensburg DQ for making things right. Our family appreciates your actions. read more

It takes an average of 30 minutes to get through the drive thru & blizzard had multiple candies in it that I did NOT order. Flavor was disgusting! Do NOT reccomend! read more

Took my son here for lunch after going to the dump. Ordered from the $5 menu and easily got our money's worth. Drinks were made and put on the counter super fast and the food was brought to our table with everything we needed. We didn't have to go back up and ask for ketchup or napkins. Nicely done. While there eating I noticed how the workers took extra good care of the customers. Asking if they wanted water refills or extra napkins, etc. We will be back next weekend. read more

Aw..... my memories of Dairy Queen from childhood is that they were the first to have this new fangled invention called "soft ice cream" with a swirl. Came here while waiting for laundry. Had a Strawberry Sundae. Typical Dairy Queen product. Parking lot is too small to accommodate an RV. Also, have to drive over a small "hump" to get in the parking lot and my rental car "scraped bottom" so let's not try to take RV's into this place. read more

Sooooo. NO! I went to this location a couple of days ago and found something is totally off here! So disappointed, as it WAS a nice Dairy Queen, even though they rob you (close to the freeway, grab those travelers!).. After spending $23 for 1 fish sandwich (soggy bun, no cheese, ratty lettuce), 1 chicken strip basket (ho hum, soggy limp "toasted" heel of white bread), 1 small blizzard (the only thing "right"), and here's the kicker a "large" onion ring (to the tune of $4.39)..well, the large onion ring is now "6-8 rings". I went back around through the drive through thinking they had packaged a small by mistake. Nope! I went in, talked to the manager who couldn't care less, he refunded my money and pretty much was walking away as I stood at the counter. Sorry Dairy Queen, I won't be back, Rossows is 1/2 mile down the road and they have great onion rings! read more

This is by far the slowest fast food restaurant I've ever been to. I've spent over 10 min waiting at the window multiple times.. I've been at the window for so long now I decided to download yelp just to leave a review. You'd be better off driving across town to the other DQ. Or driving down to Yakima, that would probably be about the same amount of time you spent waiting at their window. read more

Orange Julius used to be my favorite thing in the world, back when it was in malls etc. I don't know if it's Dairy Queen in general, or this one in particular, but they ruined it for me. The $5 lunches are dismal and I feel like I get jipped on fries when I go here (I mean, how cheap are fries? Why am I paying several dollars for half a potato worth of fries?). Again, I don't know if it's Dairy Queen in general, or this one in particular. As others point out, the drive-thru is very slow, as well. read more

Lovely little location. Tiny, always friendly staff, 5-6 dollar lunches are amazing!!!

Always have a great experience here! Eric is super friendly and personable! He handles complicated orders well and knows how to keep the customers happy! read more

The not good Dairy Queen in Ellensburg. Super slow, super tiny, you are yet another number in their daunting day -they seem understaffed. Definitely unable to handle high volumes of customers, which is ludicrous when you exist next to a college campus. read more

The ice cream tastes very odd. Like it has a bad after taste? Even the cookie dough blizzard didn't taste like classic Dairy Queen. They also didn't have chocolate ice cream? Or sprinkles. But the staff were nice. read more

Poorest quality customer service I've seen. Employees are rude and don't care if you are there or not. If I was the manager I'd fire them all including the manager. The food was ok but the service ruined it all. Will not go back. Overpriced as well. If I could rate in the negative I would. read more

It all started on a nice brisk June evening, when me and a friend were craving some julius smoothies. We pulled into the DQ drive thru line and waited about 10 minutes before ordering. We each ordered a Julius one with a banana. It then took about 5 minutes to get tot the window. (15 minutes total now) we waited at the window, watching the lady talk to another employee and then decide to make our drinks. She took about 5 minutes to put the ingredients in the blender. This included slowly and I mean very slowly slicing the banana, because apparently a blender won't do that for you? Then finally we received our drinks and paid and the lady didn't even say "sorry for your wait". Seriously took 20 minutes or more for 2 drinks. read more

Came in for a sundae, the restaurant was very dirty, floors filthy and most all tables were disgustingly dirty. Very disappointed with this visit. read more

The drive thru is the slowest I have ever been through. Takes about 5-10 minutes per car to get their orders.

Place was busy the staff was unprepared and the food was abysmal. My burger did NOT look anything like the menu picture, the fries were cold, and the sundae had started to melt by the time the hamburger showed up. Then, the rush over, the place settled down and the staff are all standing around giving one another's high fives when the garbage cans were full, tables were dirty and needed to be wiped down.... Never again...... read more

Hanna and Mary are AMAZING here! They are very accommodating and very friendly regardless of the hour of night! We came here and asked for very specific blizzards and they were so so sweet in making sure we got exactly what we ordered! Two amazing girls that work here! I would highly recommend this place!! read more

Ugh. I ordered a vanilla milkshake here. They apparently need to check their water lines. The shake had a markedly foul taste that must have come from the water used to make the shake. I had to throw it away. My mouth still tastes gross. read more