The environment: This specific Jimmy John's was extremely crowded and there was not nearly enough room for everyone there. Very small building. I'd assume it would be best to order online and come in to pick it up. Or do the drive through. The staff: They got my order wrong, however the receipt has the right order on it. I decided to leave the matter alone, though. However, it was easy to see the employees and staff were putting in a lot of effort. They were very kind and helpful and patient and appropriately dealt with the crowded lunch rush. They were splendid, just the environment and the time wasn't. The food: Again, my order was messed up, but the food was delicious. All the ingredients were fresh and delicious. Final thoughts: The staff did really fantastic, they were just too busy and the building was too small. Appreciate the effort! read more

Go to subway, ordered at 1:27 didn't receive my order until 1:59. Chick seemed pissed I asked about the order... Was an order through the app so maybe go inside or through the drive through? Ambiance was fine. read more

This is a very good Jimmy John's location. The staff were very courteous and helpful, and the food met my expectations. read more

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I ordered a number 11 (the Huntsman's Club) with pickles. My sandwich was excessively wet with a substance resembling a gooey liquid, and the bread was soggy. The quality of the sandwich fell short of expectations. read more

Slowest service ever and they don't pay attention to detail. Save your time and go eat a sit down meal or waste your time coming here. How do you give negative stars on here? read more

Absolute worst Jimmy John's I have ever been to. Stood at the counter for over 5 minutes with 8 employees staring at me before I was ever acknowledged. The entire store front was filthy. Another set of customers had to ask 3 times for their order. Watched a female employee scratch her nose while at the prep counter without stopping to wash their hands. It's glaringly apparent that they only care about drive thru customers . And it's not surprising at all the rating was 2.5 stars when I logged in to write my review. read more

Horribly slow, they were out of main proteins, gross bathroom condition, too small a space to even stand and wait for my order... lots of order issues ahead of me that staff were trying to resolve. I will not be back to this one. read more

Probably the worst Jimmy John's I've ever been to. The outside trash was overflowing onto the ground. When we entered there was a very small eating area that was covered in lettuce and straw wrappers. We ordered our food with Jaslene and she was probably the best part of the experience. There were no medium cups- she did get us some. But when I went to fill my cup (haha) I did WATER and it came out BROWN and it shares a spout with lemonade? I'd expect yellow. But not brown. Italian club no tomato, no oil no vinegar and lone behold- all three on my sandwich, overfilled with lettuce and somehow the meat was on the outside of the bread. When I confronted the guy who made it he was very condescending about it. It'd be one thing if I didn't like tomatoes but ... I'm allergic. I grabbed a straw to the right of the fountain and the entire bottom of the straw papers were soaked. When asked about that, "I'll go get one from the back just for you." No dude. I don't want a wet freaking straw with some unknown substance on it that may or may not be "water from filling up that" his words. That? No idea either. But hopefully the manager or GM sees this and makes some changes because.... Damn. read more

I hate to leave bad reviews but this place has failed us 3 times now. They don't look super busy inside but take forever because they're taking care of online orders and are way understaffed. The poor employees are trying their best but can't be attentive to anyone walking in. This time it took 20 minutes for them to even take our order when we were the only ones waiting at the counter. read more

This establishment has really gone down hill lately. Have been a customer of theirs for years now and generally have been pleased with their sandwiches. Today I placed a pick up order from across town. One sandwich was their promotional chicken bacon ranch which came as an iceberg salad on French bread. Refer to the pictures. The second sandwich was ordered with extra turkey and had a total of 4 slices across the whole sandwich. I called the business to have the situation resolved and was offered new sandwiches if I was willing to drive back across town to get them. I agreed and hung up. I was then called back from a Sarah, who told me I would have to bring the original sandwiches back to avoid scams. Understandable request. When I asked how I would be compensated for the additional time away from my work and gas to drive back across town, I was told there would be none. For a company that prides themselves on fast delivery, the right thing to do would've been to drive to new sandwiches out and pick up the poorly made original order. Clearly these sandwich "artists" do not value their customers time and money. Sarah and her General manager Nick do not stand by the atrocious sandwiches this establishment serves. Do not give this business your hard earned money, you'd be better off going next door to Subway and getting your money's worth. Fun game, see if you can spot the chicken or bacon in those photos. Good luck! O and never order xtra on the sandwich, it's less than the original amount and costs $3 more. This place is a joke and so are Nick and Sarah. Update: After leaving the deserved 1 star review, I received an anonymous phone call from one of their employees on, my number they took from their system, to harass me and call me a P**** for leaving the review. I then called the store to inquire which employee had just violated my privacy and harassed me from a blocked number. As expected, no one fessed up and I then asked to speak with Nick once again, as the supposed GM, but was told he left for the day. 20 minutes later I received a phone call from Nick directly on his personal phone (again took my number from their system) screaming at me to stop calling the store and harassing his employees. Come to find out he and his wife, Sarah, are not remorseful at all, made no apologies and continued berating me while I attempted to express my frustrations with the entire ordeal. Just want everyone to be aware that this store will access the contact information of customers and relentlessly harass customers who aren't happy with the service they received. Easily the worst establishment in Ellensburg and it clearly stems from the top down. Call log for timeline evidence below. read more

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Mid- Sunday afternoon. We went through the drive through and waited over 20 minutes for two sandwiches. Will never stop here again. Three workers standing around. read more

Very slow service. Orders were skipped, and I was not the only unhappy customer. I ordered 2 sandwiches and was passed over 5 times and had 5 customers come in and leave before I did. This location has been known to be slow but this was disgraceful. read more

GO SOMEWHERE ELSE. Worst service I have ever seen. A bunch of kids that have 0 professionalism and were rude after I waited 20 minutes for a dang sandwich. Actually mind boggling read more

Zero stars if I could. Got a pick up order for a kicken CHICKEN wrap and there was no chicken on it. $15 for lettuce and tomato. That place was way too busy and the girl making my wrap was rude. I won't be back. Do better jimmy johns. read more

The den of "you had one job...just one". There is something wrong when a sandwich shop can't make a sandwich. There is a set number of ingredients for the sandwich, just put them between the bread. Been here twice and both times they couldn't get it right. read more

One sandwich had 2 hairs in it, the other had bone and cartilage in the salami. Yucky Beach Club, yucky Italian. read more

Jimmy John's - Needless to say, it was all thrown out. - Fast Food Near Me - Ellensburg, Washington

Stopped to feed an entire team of teenage boys during lunch hour. It was packed with people inside and in drive thru. This JJ team handled it well - with patience, courtesy and as quickly as possible. I'm sure it was overwhelming, but they handled it very well. Impressive team! read more

My review was removed by them on Google. So keep in mind that this business does not believe in free speech and grooms their reviews. The following is my review from Google. As you can see, I never leave reviews. However, today while visiting this establishment I overheard and witnessed something that can't be ignored. I overheard a customer call in and complain about an order. The employee, Sarah I believe, was extremely rude to the customer and was yelling at them on the phone. During this conversation the manager, Nick, got on the phone and was also very rude to the customer. But what happened next is the part I can't wrap my head around. The employees then took their personal phone and called the customer and harassed him and called him a P***y. I was shocked at the level of disrespect I was witnessing. The customer called the restaurant again and then the manager Nick accused the customer of harassing his employees when THEY were the ones calling and harassing him. This was shocking. I plan to let corporate know of this. I won't be returning to this Jimmy John's. Be weary that they will use your personal information when you order online. read more

Terrible! Hardly any MEAT! Nothing like the picture. ‍ Complete false advertising...This is why competition like Jersey Mike's or Subway is better...They know how to take care of your needs and not cheap you out. read more

Jimmy John's - a steak sandwich with lettuce and tomato - Fast Food Near Me - Ellensburg, Washington

I had ONE slice of turkey and ONE slice of pep. . Nothing else. This is what unwich SHOULD look like. I even gave a cash tip! I really think you thought i didnt tip but I did.. Check your sandwich before you leave. And if you dont tip? Watch out.. read more

Jimmy John's - Unwich .. but not mine! - Fast Food Near Me - Ellensburg, Washington

Ordered 2 Turkey Toms, and specifically asked for 1 with cheese and 1 with EXTRA cheese. We received 1 sandwich with normal cheese and 1 with NO cheese at all AND guacamole. The one with no cheese and guac even had "X Cheese" on the wrapper. I get ppl mess up but please just focus on whose sandwich is whose. I know i It's little but they cut my pickle in half after giving me the option to leave it whole:/ Will not be going here again. read more

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Walked to this Jimmy Johns from down the road. There was a sign that said "lobby closed" which was fine. We just planned on ordering and walking back to our car (charging nearby). Well, apparently lobby closed meant you can't enter the business or order at the counter. The manager met us at the door and told us the lobby was closed. When we asked if we could order at the counter he said only if we'd placed an order on our phone and was there to pick it up. Poor customer service and not a place I'll be returning to. read more

This is the best Jimmy John's. They correctly substituted items, were super fast and gave us free LARGE waters. We will stop here every time we are through Ellensburg! Ten 's read more

Jimmy John's - Tuna Friday - Fast Food Near Me - Ellensburg, Washington

Kids who worked there didnt seem to know how to make a sandwich. Not tasty at all. I would never go

Best service best price best sandwich this place is amazing. We loved everything about it. Wish we had one of these shops in our town.

NO WAY a sandwich like this should cost $1 per inch. Great customer service via drive thru. The person taking my order had me laughing. Got up to the drive thru window and was greeted quickly and transaction was easy. I watched the person making my sandwich and it looked good to go. I parked to eat it and it was blah! Hard bread and small diameter... almost like a Baguette, definitely not a sub sandwich style bread IMO. Then the flavor of the sandwich was plain and boring. I brought it home in hopes of making it taste better... but by the time I got home it was too late. I am still in shock that I had to pay nearly $1 per inch for this. read more

The BEST sandwich I have ever had it is x100 better than subwa. Amazing customer service! I love this place

I went to Jimmy John's at 8:15PM and was told they have no bread. The sandwich is like all other jimmy johns sandwiches , I've had them prior here. However, poor management, having no bread seems like new owner/manager mistake that shouldn't happen. read more

HORRBLE SERVICE. Asked for a single turkey tom and somehow the cashier continuously kept adding another. It was a cashier with curly hair and tan skin at the drive through window. Also ordered a combo on the turkey tom and when we get to the window he claimed that we had never ordered one and once we finally just settled on not getting it, we were charged extra and while we were leaving he went to his co workers and immediately started talking and had a horrible body language. Will never be coming back and I don't recommend this place whatsoever. read more

Stopped here while on a road trip, was getting late and other places were closed. I eat gluten free and know JJ's does unwich lettuce wraps. Perfect, I thought. The staff, all 4 of them, seemed to be incompetent and the girl at the register took a very long time just comprehending our order which I had to repeat multiple times (simple sandwiches). The girl making the sandwiches said she couldn't do the little John in an unwich after her associate had already rung me up for it and didn't say anything. She said (snidely) that "she'd do it just this time". How nice. She made my daughter's sandwich then said she had to go "make my wrap". Um, what?? It's a piece of lettuce... how difficult is it to make. Are you going to go harvest the lettuce? Almost 10 minutes later our sandwiches were done. Great, we go to the truck and start to eat as we head on down the road. Yuck! Mine was supposed to have regular mustard, but instead had a ton of the spicy mustard with the seeds in it, gross! I had to dissect the sandwich and just eat the parts without tons of mustard seeds on it. My daughter's BLT was mostly lettuce. We would have probably had better food at Carl's Jr. read more

Sent LOML in to pick up a sandwich for my lunch. When she arrived with it noticed that it was wrong. One phone call later and they said even though my location was out of their delivery area they would deliver me the correct sandwich. Anymore that is first class service. read more

Just don't like this place. Bread to meat ratio is off. Jersey Mike's is waaaaayyyyy better.

Great food, very fast drive through, much faster than the subway next door. Friendly and professional service.

I generally like Jimmy John sandwiches, but this location needs to work on their accuracy and customer service. The employees messed up my order and the assistant manager Michelle was super rude about correcting it. I paid for extra cheese and extra avocado. They forgot the avocado. My husband went back to simply get some avocado for the sandwich, and they argued about the mistake. Finally they gave him a very small portion, enough for half the sandwich. I went back with the sandwich and asked them to add avocado to the other half. They refused and said they gave me what I paid for. I replied that it was their mistake and we've had to come back twice. That they should add the avocado. Again they refused and were very rude. I guess customer satisfaction is not a priority to this management. read more

My first jimmy johns experience was not great. I had my husband order the Frenchie without cheese and was told that was not doable and in return got plain bread with 5 small cuts pieces of salami. I asked if any lettuce or veggies could be added and was told no. My husband then went to order me a new sandwich, the turkey without cheese and no mayo. The sandwich had extra mayo and I was not able to eat it. I will not be returning and do not reccommend this place. Subway gives you way more sandwich fillings for a much better price. After I walked out I saw another customer return 2 of their orders as they were not made correctly read more

The food is always fine at this location, but the interior seating is limited, the parking lot is tiny, and the location itself is difficult to get in and out of due to traffic. Also, the last time I ordered here was in the drive thru, and about 15 minutes down the road I realized the employee had forgotten to give me back my credit card. Granted it was partially my fault for having forgotten to ask for it, but what irked me was that after having driven back to get it and thus wasting about 30 minutes round trip in the process, they didn't even offer so much as an apology for the inconvenience they had caused. I expect better from JJs. read more

We have had two bad experiences here. Completely screwed up our order both times and our orders were not difficult. We went drive through both times because we were passing through and on a time budget. Left with overpriced sandwiches smothered in mayo and sauces we specifically asked to omit. So gross. Never again. read more

When these guys first opened they had a bit of a rough start... at least with my experience, and I felt prices were a bit steep. HOWEVER... over the last year I've given them a try and have now gone back at lease half a dozen times. I've used the drive thru at least 3 times & EVERY time they are "freaky fast" and food is spot on. Called in one order for delivery which was delivered within 11 minutes after ordering, very nice! Food is delish, love the bread! Way to go Eburg Jimmy John's, job well done! read more

Well, I ordered a turkey sandwich with extra cheese in the drive thru. The worker asked if I had requested extra cheese. I confirmed that I did indeed ask for extra cheese. I get home and unwrap my sando, but it looks kinda odd. I open the sandwich up and low and behold, no cheese at all. But to my surprise, there is just a ridiculous amount of tuna fish. Tuna fish piled on top of the turkey. Like, it's just a turkey sandwich with no cheese and an insane amount of tuna. I mean, say the words cheese and tuna out loud, do they sound similar at all? I felt like I was being pranked by Nick Kroll and John Mulaney. read more

Best sandwiches ever!!! Can't go wrong with the #9 and the crew is super friendly and fast.