I've been back here a couple of times. It has improved dramatically both in service and food. Their sundaes are better and the atmosphere is clean and well taken care of. I am recommending this DQ if you are in the Startzville/ Canyon Lake area. read more

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1/17/2025 around 6:30 PM. Waited 35 minutes in the drive thru for only 2 cars in front of me. Got 2 chicken strip orders and the meat was completely raw. Called and asked to speak to the manager who has his head up his ass and wouldn't give me his name. Said I needed to come back for a refund... why would I want to come back to an establishment that gave me raw food. I mentioned all the horrible reviews and asked him what he was going to do as the manager To make this better he said " every case is different ma'am" he gave me the corporate number but I'm sure they won't do anything. I will be filing a lawsuit if I end up sick. I immediately feel horrible not even an hour after eating this shit. read more

Dairy Queen - Fast Food Near Me - Canyon Lake, Texas

The employees are great and friendly especially the manager I think her name is Caroline if I'm not mistake we just moved here and they made us feel welcomed and not just like we are a transaction more like we are friends which I can't say for most places my son is autistic and doesn't like going out to many places but he asks to come to this dairy queen because of the employees niceness, it's cold and clean our food has always been out fast and hot I will continue coming here I have not had one bad interaction with staff or one person to be rude to me yet which I love it's quiet and the view is beautiful I never like dairy queen back in my old home town but this one has me coming back for treat and lunch dates with my son read more

Good food. Friendly service. Plus the ice cream machine Always Works! Good burgers. Great blizzards. Restaurant is always kept clean even when they're slammed. Lots of parking. It's everything a Dairy Queen is expected to be! read more

I don't usually waste my time or yours BUT this place is so very bad that I felt compelled to write this review! I try to give places the benefit of the doubt! Kids wanted to try it! Haven't been here in years but alas I relented! If this is a franchise owned store I can't imagine how they stay in business! Are you ready? First the cheeseburgers had NO TASTE and seemed to be sitting there prepared in advance! Just awful! But the coup d gras was the fact that we tried to order some ice cream sundaes AND was told by the kid who took order AND what appeared to be the manager that they didn't have the custard available until 6 PM! What? That's their main product! Was told to come back after 6! This place has limped along for years and years. If I could give it a minus 5 stars I would. Run DO NOT WALK TO AVOID THIS PLACE! You have been warned! If it is corporate owned, they should shut it down tonight! If it's a franchise owned, I am sorry but this place doesn't merit another chance! Ever! read more

THIS DQ IS THE ABSOLUTE WORST EVER... ANYWHERE! So very frustrating! I ordered two Chocolate Brownie Extreme Blizzards. One was correct and the other looked very vanilla...! When I told the gal at the drive thru it was wrong and I showed her, she insisted it was the same ingredients. Ummm. NO, IT IS NOT THE SAME! One was brown and obviously chocolate, the other was white and obviously NOT a Chocolate Brownie Supreme! The gal just shrugged her shoulders with a flippant look and closed the drive-up window in my face. There's no excuse for such terrible quality control and a very rude worker! read more

Dairy Queen - Fast Food Near Me - Canyon Lake, Texas

I contacted the corporate office for a second time on July 19th, 2024 to provide additional information to the case reported on July 13th. I was never contacted by the owners, as promised after my first call. To date, I have not received ANY correspondence from the owners, nor the corporate office. In my report I stated that the store at 8536 FM 2673 in Canyon Lake, Texas has been a giant disappointment for the last twenty years. Orders are wrong consistently and frequently. The last time my husband ordered a cheeseburger with cheese and mayo only, he came home and found no burger in the bun, just cheese and mayo. So, it had been five years since that experience when I returned. When I did on Thursday, July 11th, 2024 this is how I was treated; I was third in line at 12:06 noon. My order was finally taken at 12:20. At 12:23 I paid at the window (and was over charged). I was told to drive ahead and wait for the meal to be delivered. I waited watching others get theirs. At 12:40 I went into the store to find that my order was forgotten. The young man at the fountain came up and apologized. I asked to see the manager. The district manager was there, whose name is Emma, and she came to the front but didn't approach me...instead she started talking to the employee about the problem. After being ignored, I said " excuse me, may I speak with you?" She turned and approached me at the register. She never smiled or made eye contact. I told her about my experience and asked her for a refund. She acted annoyed, proceeded to do a refund transaction, which took her almost four minutes. The whole time I stood there, watching her struggle with the return process, she never once looked up at me, apologized or expressed remorse. As I had waited almost an hour after being forgotten and was very hungry, I asked if she would make with the two hamburgers free of charge . She said she would not. At 12.46 I was issued the refund. Emma handed the refund receipt to me, still no apology or eye contact, and gruffly stated that the money would be refunded within seven days. After I left, I promptly went down the street to McDonalds and got a cheese burger withing six minutes. It's no wonder that they get most of the business because our Dairy Queen is so bad. I have resided in Canyon Lake, Texas since 1993. We used to enjoy going to Dairy Queen, but those days are long gone. It's astonishing that a restaurant and its owners aren't concerned with customer service that is inexcusable and can still be in business. Whoever the owners are, it is VERY clear they only care about the cash not the customer. Additionally, I find it pretty substandard that the Dairy Queen corporation doesn't follow up or have inspections for independent franchises. If they did, our store would be constantly busy with great food and service, instead of what it is... and isn't. Canyon Lake demographically is now an upscale residential resort location and will definitely command more restaurant competition to the area. I look forward to that. As for our Dairy Queen, its reputation here is beyond repair. read more

Slow slow slow and slower describes DQ drive thru at this location . It takes 20- 35 minutes often to get a shake or ice cream . We avoid unless we are hungover and need a fat intake ! Today 12 cars pulled in or got in line and ended up leaving .Employees here always apologetic and nice and truly why we go to the trouble to eat anything here . read more

BOYCOTT THIS DAIRY QUEEN! Owners don't care at all about the quality of food, customer service or bad management.....they just take your money. And the Corporate Office could care less after reports are made. So, if you want consistent disappointments time after time, go get some of that. read more

We stopped in to have some ice cream. They had techno dance music blaring while the cook was dancing in the kitchen & the manager was sitting on his laptop in the dining area. We sat down to eat our ice cream & the song loudly used the f word, we all looked at the manager & he quickly got up to turn it down but in the process used the f word himself loud enough for us to hear. Then he proceeded to talk with the staff about how P Diddy's parties were the best. We got up & left & the cook came out to the parking lot for a break & was giving us dirty looks. The most unprofessional establishment I've ever stopped at. read more

Every time I go here there is a line of cars around the building the staff is working very hard in a lot of heat to turn out a very good product and to keep a smile on their face I know other people may be getting mad but there is a shortage of good help so far I have always gotten a great hamburger and wonderful french fries and onion rings I'm always impressed with the professionalism of the person working the window to make sure I get the correct order and they always apologize for the wait but I can see through the window they're lucky if there's three people behind the counter read more

My husband and I stopped in during the busy lunch hour. We went inside to eat. Service was fast and efficient. We got the six piece, chicken strip basket, the take five blizzard. The chicken strip basket was delicious, as well as the blizzard. The dining room was clean, and everything was well stocked. we enjoyed our meal very much! read more

Dairy Queen - Six piece chicken strip basket. - Fast Food Near Me - Canyon Lake, Texas

This is the worst DQ. Ordered a Beltbuster got a COLD Hungerbuster with COLD fries. Tried to redeem the 99 cent Blizzard but was told I could not because it all had to be on one order (apparently a COLD hamburger and fries do not count). I had pressed redeem so I lost that for another time. The tables are ALWAYS dirty and I have to get someone to wipe them down every time we come. So one star because they do not have zero stars. read more

I ordered tacos and asked for no lettuce. I got my order with lettuce on the tacos, took it up to the counter and asked for fresh but nah they just took the hands or utensil whatever and scraped the lettuce out. Leaving some behind of course. Asked once again for fresh tacos and got an attitude from the lady at the front counter. I've been a restaurant manager 11 years and encountered my fair share of shi but this place is wild. The wait time in driveway is crazy.. customer service is wack. The ice cream is great but the food is rarely hot when I get it. Sucks. read more

I was excited to try a new meal, got there with no one in the drive-through. Waited a few minutes and someone said I'll be with you shortly, the line quickly began to build behind me to which I let the person at the box know. I spoke loudly and clearly from my very quiet vehicle. she continued to question everything I said with an attitude, and argued with me over semantics, as if I work there! I had an important person in my life pass away today, this was supposed to make my night easier. I left and went to McDonalds, will not be going back even though I have a gift card. She entirely ruined the DQ experience for me. -10 stars read more

Food service is extremely slow, employees are the furthest thing from polite. I've been told if you go just for a blizzard it's a bit faster but still slow and rude nonetheless. read more

Never seen this place operate with what I might call "normal" standards. I swear every time it's a long wait, even if only a car or two are there. The food is not the best, even for this chain. And the staff seem more focused on playing on their phone or having long conversations than serving expeditiously. Steer clear of you can help it. read more

I hate to say it but the restaurant needs a total overhaul. The building is in poor condition. Most of the staff act like they couldn't care less. I did have a great young lady, this week. I don't know her name but she has really long hair. I am worried about cleanliness on the inside and outside. I want this restaurant to succeed; but I just can't bear to go there anymore. I tried to submit my input to their site; but it only does intake for Canada. The site says to contact the owner, directly, but does not list the owner nor how to get in touch with them. read more

I sent review 11 months ago. Worse now. This time we went inside. FILTHY so glad we did not get order in Drive thru. Really come on! CL deserves a top rated DQ. read more

Usually pretty slow which I don't mind, the kicker is this is the first Dairy Queen I've ever been to where I can't pay for a steak basket but split it in half and get chicken, this like boggles the manager or owners mind not sure why. It's like the only thing I ever eat at a Dairy Queen so I really only get ice cream here, but hey at least there's a McDonald's in town. read more

I would give it zero stars if I could. We've given this place five chances, and it is a joke of an experience every time. Saying they are slow is an understatement. Three of the times I've been, there's no one in the dining room or drive through so there is just no excuse. At my most recent (and last ever) visit, management hangs out chit chatting with employees while one order, a cheeseburger, takes 30 minutes to get. So you'd think it would at least be hot and fresh. Welllll, NO. The cheese was not even melted, the patty was cold, and the fries were old. Yuck. Ridiculous! read more

My parents live in Canyon Lake and sometimes when we drive through, we enjoy stopping at DQ.. We try to keep our orders to a minimal because otherwise if our order gets messed up - it gets extremely frustrating. Lunch time on weekdays at this location seem to get outrageous. And I remember going inside of the lobby (pre-COVID) and the floor being sticky as ever and the sweet tea and unsweet tea was just on the floor. A very dirty location to say the least. Going through the drive thru isn't too bad. It's usually pretty fast and most of the time our orders are accurate but I'm really glad I live in San Antonio because I would never wait as long as I usually do at this specific location. read more

New to the area, so we stopped in for tacos at 8:30 at night. There was one other family in the restaurant. The family in front of us was served after about 15 min. We waited 30 min, then asked about our tacos. The girl at the front yells to the cook and asked what was up with the tacos, cook said, what tacos? 15 min later we got our tacos. Definitely not FAST food. We will just make tacos at home. read more

This place is the worst! They really need to think about implementing the "pull forward" method when there is a order that will take awhile. We waited 10+ mins for a car (only three chicken baskets) for our blizzards. When we finally pulled up they gave us extremely melted blizzards. Needless to say they didn't even attempt the flip it test. When I said they were melted, they said they would make fresh ones.... They didn't, they just added a scoop of vanilla ice cream and re-blended. Both blizzards are flavorless. Terrible. read more

This drive-through takes forever there has been numerous times where I've sat in the line here with only two people in front of me for well over 10 minutes or more. I don't understand why it always takes so long. read more

If I could leave zero stars I would. We waited for more that 45 minutes in the line, got attitude from almost every employee inside. The only good thing we saw was the manager helped push a broken Jeep out of the drive through. 5 people on, no one inside, not impressed. read more

Long wait for food with no cars in front of me and they forgot cheese In my cheeseburger it's like there's no manager

30 minute wait with 3 cars in front of us.. all for 1 vanilla cone and a hot dog. Headsets don't work so they only take orders at the window. Do not go to this location unless you are willing to wait 30+ minutes to get you're order. read more

Very friendly bunch of people! Manager is very outgoing and friendly, and you can really see how awesome leadership trickles down to awesome employees! Food has been really good for fast food, and any time we have a problem they fix it right away! Also the manager suggested a few places our 15 yr old could get a job when she was looking for some summer $$ read more

Dairy Queen - Always have a great time here. Staff is really friendly. - Fast Food Near Me - Canyon Lake, Texas

Orders drive thru 12:17, kids meal, an extra fry and mini blizzard. 25 minutes for the wait to get the food. How hard is that?! Service is slow beyond comprehension. Never again. read more

I moved to CL almost a year ago now and hate that this is the only fast food restaurant other than a McDonald's (barf) within a 10 mile radius. The drive-thru takes a minimum of 20 minutes whether there's one car ahead of you or a few, even though most times I order ONE blizzard.. Staff is rude about 80% of the time, and don't ever give a receipt unless you hassle them for it. Tonight I got a blizzard that didn't have the cocoa fudge I was charged extra for... and even though it's supposed to be a "Choco dipped strawberry blizzard" it's more like a vanilla ice cream with a hint of strawberry and a few small pieces of chocolate chip or something every few bites... I tried to call the store but I guess they're just leaving the phone off the hook... Very disappointing, but no more than usual... and of course I don't even have a receipt. read more

Went there again to wait 30mins in line to find out they were not serving blizzards or shakes!!!! Wow it's DAIRY QUEEN, atleast put up a sign so people don't wast there time. Shut this place down already read more

All I have to say is come here if you don't mind rude employees. Everytime I've come here in the last year which is not that often I experience a bad attitude from this one particular girl with tattoos that works at the drive thru. Coming from someone that works in the food industry I think she needs to be taught customer service. I'm sorry that I'm inconviencing her that I'm actually making her do what she's getting paid to do. Bottom line I will not be returning to this location if I want DQ I'll go to New Braunfels and I honestly feel like none of the higher ups care. read more

They took the fast out of fast food. It has been a 20 minute wait everytime. It has been like this for a long time. Management and owners must be clueless or don't care. read more

This Dairy Queen closed their lobby, so we waited in the drive through. One vehicle was in front of us at the speaker box and waited over ten minutes to get service. We called the phones and no one inside answered, but we could hear the employees outside, smoking in the attached shed. After waiting 15 minutes, my husband got out and opened the shed door to let those employees know cars were lined up in the drive through and needing service. The employee told my husband he and the other employees (2 of which were managers) were all on break. He reiterated there were people waiting and someone needed to answer the speaker box. When we finally placed our order and picked it up at the window, it was only half filled and none of the employees had on masks. We took the order back to the window and asked them to remake it, when they were asked about wearing masks the manager stated they didn't have to as it's just a recommendation and she had a "medical certification" so she didn't have to wear it. This Dairy Queen has poor service and very unprofessional employees working there. We will find a new restaurant to stop at going forward. read more

Do not go here. Waited an hour in drive through just to get my order. By the time we got to the window everything that was supposed to be frozen was melted and everything that was supposed to be warm was cold. AN HOUR!! Ridiculous. Also person on intercom taking orders was incredibly rude... will not be going there again. read more

We love Dairy Queen ice cream, HOWEVER, we've been to this location a handful of times through the drive through and have never waited less than 30minutes, sometimes longer. It's ridiculous. I'd also consider ourselves pretty patient people . I'm not sure what's going on in there, but somehow, they need to work on their drive through service. read more

This is awful and trash takes so long just for one order.Do not order here, only if you have a couple hours to waste.DQ that's what I hate about Texas. read more

DO NOT GO HERE!! This Dairy Queen sucks. We waited in the drive through over 30 min and no one ever came on the intercom. Multiple people left. We tried calling and no one answered the phone. I would leave 0 stars if I could. Also not my first bad experience at this Dairy Queen. It's supposed to be fast food... read more

Worst service ever! Blizzard machine was also broken! They could have had a sign before we waited for 30 Minutes! read more