Cash only small dairy desert place, literally on a free muni lot alongside very busy Woodward. Cash only. All softserve, but a lot of flavor options and shakes, sundaes, all that. Staff was quick and polite. One thing I thought was odd is there are a few spots marked "employees only" and the only car in them was covered in really far left and trump hating stickers. It seemed odd to go that hard and have it associated with the business. read more

I rarely review based on an experience where I wasn't there. My mother in laws caregiver took my MIL to Dairy Mat yesterday. When they got their root beer float from the counter, they realized it was too thick and would be hard for the 85 year old woman to eat. The caregiver (who is African American) asked the owner if they could thin it out with more Vernors. A simple request...and not unwarranted. The owner was rude..,she couldn't take it back because it was removed from the counter (how can you tell if it is too thick if you don't pick it up?) The offer was made by this woman to give her a shot of Vernors on the side for an extra two dollars. Seriously? I have been on the service industry for a long time...and while the customer isn't always right, this person handled it so poorly that we will no longer return...me or my whole family. I'm not going to claim racism, as I don't know what is in someone's heart...but after reading some of the comments, I'm not so sure. This woman must not realize that there are many ice cream shops on Woodward...and we will be going to those places in the future. read more

Dairy Mat - This is the owner, yelling at my 85 year old mother in law. - Ice Cream & Frozen Yogurt Near Me - Birmingham, Michigan

I may be new to Yelp but I am not new to ice cream, and this is by far the best I have ever tasted. Their slogan "one lick and you're hooked is soooo accurate. The staff was also super kind, I have no idea what the other reviews are complaining about. They were super kind and accommodating of my friend's peanut allergy so we didn't have any problems. She got one of their famous orange & Vanilla twists and I got a milkshake. She was saying such good things about her orange and vanilla twist so I had to go get one for myself and I'm glad I did. I also loved the vibe of the place and it felt like I was transported back to my childhood in the 90's. Needless to say I will be coming back! read more

The service there was so good. They were not rude at all so I don't know what the other reviews are talking about. It's just a quick and easy thing you go in there they get your stuff done and then you walk out. The ice cream was really good, especially the shake it was only five dollars and that's not high at all for Birmingham prices. It's a very affordable place. The atmosphere is good. You just can sit on some benches and it looks like an old ice cream place from the 1900. read more

I absolutely love this spot, probably my favorite ice cream spot on woodward out of all of them. Loveeeeee the variety and just how many options there are! That being said we usually just opt for the classic twist in a cone, but have tried some of their custom soft serve flavors like mango and lovedddd! My only reason for not giving 5 stars is simply due to the issue with the hours! We personally have never ran into the issue of coming in once they've decided the final customer, but have watched for years as it's happened to others. I totally understand your hours are your hours, but sometimes the staff can be very rude to customers as they're walking up - especially once the weather warms up they haven't started their summer hours! Then there's the issue of not updating their hours as well, we just assume they close at 9 (don't bother to remember if it's 9 or 10, and when that changes), but it's disheartening to see them turn away those first few groups when they're within 30 seconds of the store closing. I just saw that they have a FB page where they occasionally update, but updating it on google would help too! And again totally get it, if you let some in you have to let them all in, but maybe just wait until 9:01-2 before putting one of the staff members in line as the final guest, and be a little softer with the delivery. People are coming in to have a good time, overall happy experience (it's ice-cream!) and it's upsetting to see them so sad when they get turned away. read more

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Good ice cream, their frozen yogurt is the best. They only accept cash and there's no where to sit but it's a nice stop to pick up ice cream. Team members are nice as well! It is surprisingly pricy however read more

Extremely Disappointing & Discriminatory Experience This was one of the most blatantly prejudiced and unwelcoming experiences I've seen at any local business. The family arrived at 8:57 PM--before closing time--and both service windows were still open. A man with his children, clearly excited for ice cream after a drive from Sterling Heights, was told, "Sorry, we're closed," by an older woman working there. What was upsetting is that she made no effort to serve them, despite it being before closing, and it was painfully obvious the refusal was because the family was Middle Eastern. It wasn't about time--it was about who they were. As a longtime customer from Birmingham, I'm heartbroken to say we will never return. There is no excuse for racism or prejudice, especially in a family setting like this. We'll be taking our business to Dairy Deluxe, where all families are treated with respect. read more

Delicious ice cream. Great service. Son enjoyed the hot dogs and soft pretzels. I had the turtle sundae. Others with me enjoyed the root beer float and dipped cone. All were delicious and served with a friendly smile. read more

My fiancé and I absolutely love this little ice cream spot. We drive a decent way to get over here and we'll never miss them for a sweet treat when they're open. The people who work here are very efficient, I've never had an issue. The portions are perfect, exactly what you ask for & it tastes amazing every time. So glad we found it. There are benches to sit on, you don't ever go inside but it's right by the shopping area so there's a lot to do while you have your scoop. read more

Dairy Mat - Chocolate vanilla swirl cone - Ice Cream & Frozen Yogurt Near Me - Birmingham, Michigan

My favorite soft serve place! I will drive way out of my way to go to Dairy Mat, past many other soft serve places. They just have the best! Cash only, so remember to bring your bills! read more

Literal assholes on the phone. They are Sooo rude. Youre not that great dairy mat. Get a cc machine and venmo and treat people better. Dairy deluxe is way better and friendly read more

First time here. They don't take cards only cash. Never heard of that in 2024. We order 5 Icecream cones. We got 3 and never got the two other ones bc the girl never got that order. We went home disappointed bc we thought we paid for all the cones . My two sons didnt get any! They gave us attitude. We matched it and left angry. Love the way customer service has been since Covid. No one cares anymore or is even remotely sorry for their lack of not going their job right. We won't be back here. read more

We used to come here when I was growing up in the 1980s. Took my kids here, so glad they are still around and the soft serve is as good as I remember it. Lots of flavors and reasonable prices. read more

Dairy Mat - Menu - Ice Cream & Frozen Yogurt Near Me - Birmingham, Michigan

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Google says they close at 9:30 & Yelp says they close at 10. Just came in at 9:08 and this teen claimed we couldn't order even though there were people in line and claimed we couldn't let the people in front of us order for us. Such a rude young boy and this place doesn't deserve our business. The people in line offered to order for us, but I'm not giving money to a place that doesn't deserve my business. It wouldn't have killed him to let us get in line with the other people to purchase a small ice cream. So rude too. Wasted our time. read more

This is the place you go to relive your childhood (at least if you grew up in the 80s/90s). Soft serve on a hot summer day from a walk up window - nostalgia! Ice cream hits the spot and service is efficient. NOTE: they're cash only!! read more

We have been going to this soft ice cream stand for decades And never had a problem - We have noticed over the last year or so their portions have been getting smaller and the staff is not happy. Yesterday, we ordered a small cone and a medium cone with different toppings. The order taker got our order correct, but the old lady that was fulfilling the orders reversed the toppings. She handed the cones to us and they were in our hands. We told her that it was the wrong way around she reached through the window and grabbed both cones from our hands and promptly threw them into the trash right in front of us. I asked why she didn't just make the small cone over again and let us keep the other medium, even for an extra charge or as an apology for getting our order wrong. She yelled at us telling us that every cone must be accounted for in their inventory and I asked if she went through the trash to count the cones she threw away. Well, needless to say this didn't sit well with us. You should all find another soft serve establishment nearby. There are two or three within a mile distance of this ice cream stand that are better than this place. No one should be angry at an ice cream stand! IT'S ICE CREAM FOR PETE SAKE! Be happy! I HATE RUDE STAFF - get another job! read more

Yummy! Been meaning to go here all summer! I got the banana ice cream dipped in chocolate and my fiancé got tuitti fruiti! Delightful treat on a summer day. read more

Dairy Mat - Ice Cream & Frozen Yogurt Near Me - Birmingham, Michigan

cash only still, in 2022. Ordered an orange and chocolate small cone. The orange ice cream was completely falling off the cone, covering half of it on the side literally could barely hold it. I carefully pinched the other side of the cone to hold it, and I said, "what is this, why is it like this? It's falling apart." The girl handing it to me said, "yeah our orange ice cream is just not solid today." What??? lol it's cold outside also, it's ~50°. I said, "Ok then can I have something else? Shouldn't they tell you that the orange isn't solid today and not sell it?" She offered me no fix or solution except that if I wanted something else I could go pay for another cone! lmao. I threw it in the garbage right in front of them. What a waste. My partner went back up, kindly explained the situation, and again asked for a redo. You can see the employees aren't empowered for offering customers any solutions or help with anything. They had to ask the manager or owner (not sure who this individual was) and she made no apologies and acted like it was a BIIIIIG to do. We used to walk over all summer long, but after this we just won't be back. read more

Dairy mat has been around for agesssss! They have a big menu .. I feel like anything you could think of they will do.. they even have take home pints. I like the fact that they have soft serve orange creamsicle.. so.. it would be nice if they took credit or debit! read more

Dairy Mat - Butter pecan with almond crunch - Ice Cream & Frozen Yogurt Near Me - Birmingham, Michigan

D Mat is amazing!! I had a strawberry pina colada frozen yogurt blended it was amazing! I love the staff they are so polite and eager to serve! The owner is doing her best to keep her staff safe from covid, they have a order window and a pick up window. When i was there they were continuously cleaning something! Some customers are rude af to the employees no wonder some of the reviews above said they are rude to customers! Treat people as you would want to be treated! This is a difficult time for everyone especially small business owners like dairy mat! Thank you dairy mat for all you do! read more

Visited Dairy Mat for the last time today. The owner is rude, not only to her adult customers but also to the kids that keep her in business. Dairy Delux is by far the better choice because they are pleasant and can handle the business with respect for their customers. read more

Everyone needs to lighten up a little. Dairy Mat is great. Yes it's convenient. Parking is scarce, but not a problem if you walk. And if you're not close enough to walk, then you can pick any of the 100s of other soft serve places on every corner in every suburb. I gave it four stars 'cause it's soft serve, c'mon. Keep it simple: vanilla dipped in butterscotch, or orange-vanilla swirl. If you're not smiling after that, go get some ice cream at the store, go home and eat it with a scowl. I can't help you. read more

Dairy Mat - Saturday night in the spring. - Ice Cream & Frozen Yogurt Near Me - Birmingham, Michigan

Visited this wanna be ice cream place yesterday after Booth Park. Interesting enough the previous review that was posted a month ago basically outlines our exact experience. I understand you're serving ice cream on a Sunday and it's hot but that does not give you the right to be rude to customers. Also, maybe have some organization at your stand order on one side and pick up on the other, very rude staff. I don't need someone yelling at me what my order is or "can I help who is next" four times. Needless to say we will not be back to this "cash only" stand. read more

I am going to have to go ahead and agree with lifeliver on this one. Dairy Mat is the spawn of laziness. It's always super crowded (apparently we support laziness here in Birmingham) and the ice cream is much much better at Dairy Deluxe. The soft serve here tastes a little bit like frozen yogurt version of skim milk-- kind of bland. I'm sure I'll hit it up this summer, but that's just because I am too afraid to ride my bike all the way down Woodward to D Deluxe. read more

Average ice cream stop. It's all flash and no substance. If you want good soft serve drive another mile down woodward. Dairy Mat doesn't use real Oreos in their Oreo flurries. Enough said. Average. read more

Really the only good thing Dairy Mat has going for it is its location. I believe they changed ownership a few years back? Great place to stop after a sporting event for the little ones ( since they won't notice the difference between quality ice cream and mediocre ice cream). Even if you do stop , its ALWAYS crowded in the evenings during summer and there isnt anywhere to sit if you don't snag one of the two tables...I concur with the previous posters, I keep coming back just because its convenient., tsk. read more

Vanilla cone dipped in cherry or their creamsicle is good. Cake batter flurry = so good it makes you sick afterwards. read more

I'm not one for negative reviews, but after my experience last night at Dairy May, I felt compelled to share. At about 7mins to 10pm, My daughters and I get into the line at dairy mat which was situated on the left side, we stand at the 6 ft markers (that appeared in the sidewalk) while there were several customers (approx 3 customers/groups of customers -multiple orders inside of these three customer groups) in front of us. I had driven from West Bloomfield for this ice cream with my 5 year old on tote, as she had been asking for this particular place (one that we frequent). Since I knew what time they closed, I made it my business to be there well before the 10 pm and was vigilant about watching the clock. As we proceed to the counter, as the LAST customers of the night, which at this time is is all of 10:03pm. A lady with brown hair, pulled back with a mask on of course, decided to tell us verbatim "she was our last customer, we are closed." Referring to the lady who was in front of us. With my 5 year old's face perched on the order counter and I was so startled at how abrasive and inconsiderate this worker was as she made her announcement. My initial reaction was to ask her was she serious? Then I explained that we had been in line since before 10pm and that the lady saw us behind her the entire time as well as the staff in the window facing our side of the Dairy Mat made full eye contact with me, well before they were closed. As my 5 year old looked up at me and my other daughter ran back to the car in tears, I told that lady that how she was greeting us was so uncalled for and that I couldn't believe that she would chose to be so rude, after I promised my daughter Ice cream and we had stood in line waiting, with no notice from anyone that they had set a "last customer" and within the time published that that actually close, I fully requested that she serve at least my child some ice creams. She began snapping back and raising her voice saying, we are closing and she was the last customer and we shouldn't be serving you ice cream, but just say what you want.... I couldn't believe the way she was talking to us, I don't expect she would have treated anyone of those people in the line before us this way, and for the record the lady in front of us, was at the counter at 10:01pm and they took her order with no problem. Now with all that is going on in the world today as it relates to racial tension, and so forth, I am going to give her the benefit of the doubt that it was Not because I am an African American woman (who was just in a simple dress coming from being in the pool all day) with 2 African American daughters (whom were also humbly dressed for the same reason) With that being said, it grieves me so much how she performed in front of my 5 year old and my oldest, I spent our entire ride home answering questions about why the mean lady didn't want to give us ice cream and wanted us to go home? I have supported this business for the 11 years I have been back to Michigan.... 6 of those years as a resident of Birmingham and 10 of them as a small business owner in the city of Birmingham. Dairy Mat needs to consider the people that are serving customers and their ability to communicate and be pleasant. Ice cream should go with smiles and laughter, especially when your customers include a 5 year old child. FYI: to leave on a better note, the other staff proceeded to take out order politely and served it to us with a smile, after all staring at whomever this woman was, appearing to be a superior (to them and me smh) with fully disbelief themselves, even the woman in front of us commented on her behavior and responded to me "wow, I'm just so glad she decided to take you alls order" I give everyone a bad day, we all have them, I think my biggest concern was how she expressed her bad day in front of my children. Disappointed. read more

Oh Birmingham... Even your old school ice cream shop is overpriced. And the parking sucks. But otherwise, I was pretty pleased with my frozen yogurt. They serve frostyogurt frozen yogurt which I absolutely love. Its a throwback for me, I spend many summer nights eating frostyogurt brand at Yoz in my high school days (it doesn't seem like they serve it anymore). They have a full menu, but I just settled for a cone. Cash only. Not bad for a overpriced summer treat, but hey, gotta fit in with the neighbors! read more

You can't sit with us if you don't like the dairy mat. I have been coming to the dairy mat for over 15 years, and its just as delicious as the first time I had it. This is a summer staple, and the mom and pop ice cream shop is sure to amaze. Their cherry dipped cones are so delicious, and their ice cream tastes homemade and fresh. Its always fun to wait in line and watch all the little kids squeal with excitement over the dairy mat. Now that I am in my 30s and no longer live in Michigan, every time I come home, I make my dad take me to the dairy mat, and it reminds me of the wonderful childhood I had. This is certainly a place to have delicious ice cream and make amazing memories. read more

Cash only! They have great soft serve in just about any flavor you could want. I think the sign said they do over 30 flavors. You can also get an orange and vanilla twist if that's your thing. It's usually pretty busy and the lines don't tend to move quickly so be prepared to wait. It's also loud because of it's location right on Woodward but it's one of our go to ice cream places. read more

They have good ice cream and a very good price. They do not mix more than one flavor or even allow you to put them side by side except for their pre-mixed twists. The people working there are rude and nasty! Never going back there again, there are plenty of great ice cream shops around. read more

Very pleasant staff. Cash only. I love the flurries they have the option to get it with fro-yo. Great service. A local hot spot in the summer. My coworkers and I love to visit when we need a good pick-me-up read more

Very good ice cream. Being that it's on Woodward it is quite noisy with very fast moving cars which would be the only downside. The prices are very cheap ($1.69 for an ice cream cone). Therefore it's quite odd that they don't take credit cards. A credit card fee is 3%. If your profit margin is less than 3% such that you can't afford credit cards you might want to increase your prices LOL. But it's also smart business practice to increase your customer base to include those that don't necessarily carry around cash with them which is most people nowadays. read more

16 years I've been going to this place. Love the food, love the people, love being able to sit around and watch the cars and enjoy the atmosphere. Just stay away from the turtle flurry. The one I got last night was thinner than a milkshake in 80 degree weather... I tried to talk to the manager about it and she just didn't care... Very disappointing... if you think a product isn't going to work because of the Heat or the way it's made take it off the menu... read more

WORST Customer Service!!!! I took my kids twice in 1 week and the employees are RUDE and unhelpful!

Horrible experience. Was denied ice cream service at 10:01 when in line with my three kids, on a busy warm Saturday night, because they "close" at 10:00. Unbelievable . Will not be back, especially when there are so many other ice cream places nearby that stay open until 11, or until all customers are served. read more

This place was fantastic! I ordered a flurry, and I will most definitely be back soon! The soft serve ice cream is also great, and the menu had tons of options! read more

This is our local ice cream stand minutes from our house and I'd like to reiterate the other reviews and encourage the owners to hire FRIENDLY staff. These girls have crazy attitude that is simply unjustified given the high prices and random rules, i.e. You can't have nuts on a special cone but you can on vanilla and chocolate. You also can't have special toppings on anything not in a cup or waffle. WHATEVER! I wouldn't care about the details or price if the staff served the ice cream with a smile. I asked for extra topping so they charged me the exact price even though it meant my change was $4.98 rather than $5. Come on...That's just crazy from an ice cream stand. I'm sure this bad attitude costs them tips but I think the blame really lies with owners who must not care enough to train and hire friendly employees happy to serve their local community. There's an ice cream stand on every block along Woodward, so it's not like we don't have choices! I'M GOING TO DAIRY DELUXE! read more

Normally love Dairy Mat. Our family goes there all Summer and our sports teams frequent it. But tonight, my 10 year old son ordered a chocolate chip flurry, when he meant to order a mint chocolate chip flurry. He realized this, didn't even take a bite and they made us pay full price for an additional one to make the correction (OK, i get it that is what you would expect for average customer service). I am pretty sure that it was the person that was in charge's own judgment, because normally they are a very accommodating, reasonable crew. read more