I am beyond disappointed and honestly extremely pissed off with my experience here. I came in for something as simple as an eyebrow wax and a pedicure, trusting that I was in the hands of professionals. Instead, I walked out with visibly damaged skin and burns on both eyebrows.
Immediately after my eyebrow wax, I was seated for my pedicure. While a different man, who I believe was the owner, was removing my old gel polish, I knew something was seriously wrong with my eyebrows. I immediately asked him for ice or a cold, wet cloth and told him that something was wrong. He called the woman who had waxed my eyebrows over, spoke to her in another language, and then continued working on my nails without explaining to me what was happening.
She came back with a green gel and put it on my eyebrow. It immediately started burning. When she tried to put more on, I physically pulled away because it was painful. I told them I did not want it on my face and asked for ice. The man told me, "No, no, put it on, it will feel better," so she put it on again. It continued to burn, and eventually they brought me a small hand fan, which I had to hold against my eyebrow for the majority of the rest of my appointment.
And somehow, I was just expected to sit there and deal with it. The woman who waxed me sat across from us talking with the other employees while I sat there holding a fan to my face. Nobody checked on me. Nobody asked if I was okay. Nobody seemed concerned that I was visibly in pain.
Eventually, I had to put the fan down because my arm was hurting from holding it. The man asked if it still hurt. I told him that it hurt. His response was essentially an "hmm," and he went right back to doing my toes.
This is what is so upsetting to me. Accidents can happen. I understand that. But the moment you realize you have potentially injured a customer, you should immediately take that seriously. Instead, I told them something was wrong, told them it was burning, asked for ice, physically flinched away from the product because of the pain, and was still treated like it was no big deal. By the end of my appointment, the damage to my skin was extremely visibly obvious. Nobody apologized. Nobody explained what happened. Nobody offered any proper aftercare instructions. Nobody told me what I should or shouldn't put on my skin. Nobody even seemed genuinely concerned about the fact that I had been sitting there in pain.
Then I went to pay. I specifically told the man that I would NOT be paying for the eyebrow service and pointed out the injury on my face. His response was simply, "Okay, $53," and he moved the iPad toward me to pay for the pedicure.That response honestly says everything.
I trusted this business with my FACE. I trusted them to provide a basic beauty service safely, and instead I left injured, in pain, and completely dismissed. What happened was bad enough, but the way they handled it afterward was unacceptable.
This was not just a bad eyebrow wax. This was a situation where a customer was clearly in pain and injured the people responsible did not take it seriously. this is absolute negligent, and I do not feel that this is a safe place to receive beauty services. Nobody should go here. I would never recommend this business to anyone, especially for services involving your face or skin. I trusted a professional and walked out with damaged skin, no apology, no explanation, and no aftercare instructions.
I will NEVER be returning here, and I strongly encourage anyone considering this place to go somewhere else. Your safety should come before anything else, and I would not trust this business with mine again. If I could give a 0 star, I would.
I attached photos with time stamps to show how the eye brow burns developed fully as I was still in the salon! I also attached photos of how they looked last night and this morning. This is extremely unacceptable!!!!!! read more