Brought my mom for her visit. Everything went perfectly and we felt comfortable and at ease. Grace…read morewas fantastic explaining everything so that we can schedule her surgery. When we checked out we met Eryn. She was so nice and welcoming. It was refreshing to see someone that was knowledgeable and really enjoyed her job. All I can say is Brooks Eye Associates is lucky I live out of town. I would have to steal some of their staff for my office.

OnExperience Review My overall experience with this eye…read moreclinic was disappointing and frustrating. From the very beginning, the process felt like being on a conveyor belt--shuffled from room to room, with a different technician each time, and very little personal attention. When it came time to meet the doctor to select my lens, I never received a clear breakdown of the options. Instead, I was given a handwritten note showing only the most expensive and the lowest- priced choices. I wasn't entirely sure what I was choosing but ended up selecting the most expensive option. The second eye surgery was delayed by a week, which pushed back the time I could start using the new lenses. I left the appointment without any instructions for a follow-up. When I called the office to confirm, I was given incorrect information. On my next visit, after going through the same conveyor belt process, a doctor I had not scheduled with examined me and said my eyes were too dry to proceed, requiring another reschedule. The scheduler then informed me there would be no availability for at least a week, possibly longer. By this point, I was very frustrated with the delays. During another appointment, I was not given any prescriptions or priority scheduling, even though the manager had previously said I would receive both. Several other things stood out: * There were no refreshments or snacks offered, despite positive reviews mentioning them. * There is a second waiting room, which I still do not understand the purpose of. * I was recommended to use Miabo eye drops, which my insurance did not cover and which cost nearly $900 for a small bottle. Overall, my experience was poor and left me feeling neglected as a patient. The entire process was disorganized, communication was unclear, and the costs were extremely high--around $9,000 in total. I want to share this so other patients are aware of what they might encounter. counter. Approximate Cost: $9,000 Final Opinion: I cannot recommend this clinic based on my experience. the initial evaluation, I felt like I was on a conveyor belt being shipped from room to room and never with the same technician. Then I was supposed to meet a doctor to choose the lens, he never showed te breakdown of the lens, instead he sent a hand written of my options the most expensive and the lowest, not sure what I had chosen.but I chose the most expensive. On the second eye surgery. I was rescheduled to another week, which extended the time of getting the lens up and working. I left with no instructions to come back. I called the office to see when I was to come back and was given wrong information. After the conveyor belt again, I went to a doctor's office. A person who I had not scheduled with showed up and started looking at my eyes and said we have to reschedule the appointment because my eyes were too dry, for one week. The scheduler said there was no chance for a week and it would be considerably later. I became quite agitated at this point as ''this was taking forever.'' Another appointment,after the evaluation, I was not today given prescriptions and no priority booking my appointment as I was told by the manager I would like address a couple of good reviews, there was no one passing out snacks, there is a second waiting room, which I still don't understand, and they wanted me on Miabo, eye drops, which my insurance did not cover, and the price was around $ 900.00 for a very small bottle. All this made me want to inform customers as this is obviously my opinion. The cost was about approximately $ 9000.00.

Two weeks after my first cataract surgery, I had my second eye done…read more When asked by Dr, Goldsberry. My ONLY COMPLAINT was that I did not have my cataract surgery performed EARLIER ! ! This has got to be the best investment in myself that I have EVER DONE.

A cautionary tale…read more I liked Dr Dennis Goldsberrry. Great bedside manner. I have had poor vision for years. Got RK 20 years ago. Came to Dr Goldsberrry for an exam.Cataract surgery was recommended. I elected to have it. I chose the upgrade lens. Procedure went great.... At first. Called a week later and said "I don't think this feels right ". His tech assistant said to me via text: "Hi Gary I got your voice mail. You are still healing and going to have fluctuation with the vision. Please make sure you are using lots of artificial tears throughout the day and using the steroid drops as directed. As long as you are not in any pain and not seeing any big floaters or flashes you should be ok to wait until the next post- op appointment. We will measure your vision then." When I went back for a 30 day post surgery visit. I learned to my horror, I had a detached Retina. A detached Retina Requires a whole new surgery. Still not sure of my vision outcome. Dr Goldsberrry got me an appointment with a Retina specialist pronto. However, I said "Dr I called your office for help" 3 weeks ago His response was basically oh well. Total cold fish. My vision may be ruined forever. Too bad So sad was the attitude I felt when learning my retina had become detached post surgery For over three weeks my retina was detached and undetected- and could lead to permanent eye damage . to this day, I've heard not a word about his concerns for my eye. I thought he would've called to follow up. He has shown zero concern or empathy for my condition. Message to all patients. Be your own advocate. If it feels wrong to you it's wrong! If considering Dr. Goldsberrry, I hope you read this review.

Dr. Kalyam did a great job on removing a lesion from my eyelid. I highly recommend her!read more

Dr. Kalyam is an amazing surgeon! I send all my patients to her. She has also done a bleph on me…read moreand it turned out beautiful!!

Came in for a visit with an appt. Waited 20 minutes only to be upsold to a retinal scan I didn't…read morewant and refused service for not taking it. Super scammy place. Stay clear.

I owe Arzoo Wastani my life. Am I being dramatic? Probably. But if you had as bad a case of…read morecataracts as I had, you'd understand how awful it was living with what amounted to both eyes looking through thick aging plastic Jeep windows. The first optometrist misdiagnosed me, claiming I had glaucoma, which is incurable. I refused to accept that, so after talking to some colleagues, I went to see Arzoo. She determined I have cataracts, and it's an easy thing to cure, where 99%+ surgeries are successful, and fast. She recommended a surgeon, who I won't name since I want the focus to be on Arzoo. :) I had plenty in my HSA, so I went to the surgeon she recommended. After two surgeries, one per eye, my vision is now better than 20/20. I'm so happy that I can see so clearly so far away. I need reading glasses for anything under 18" but I can see the instruments in my Jeep without any issue. I was told before surgery and I am totally fine with that! I just use reading glasses when I'm at my computer at home or work. I really mean it when I say Arzoo saved my life. Life today is so much happier than it was before I had cataract surgery. She is quite experienced, and capable, and she has the interests of her paticince in mind. I highly recommend her.

I arrived 1/2 hour early for my appointment and was pleasantly surprised that they took me in about…read more10 minutes. As usual, the staff was helpful and pleasant, the offices were clean and Dr. Torti took the time to help me with my frustration about not being able to do needlework anymore with a suggestion of a hobby magnifier. I've purchased it and am really pleased that I can now finish my project. Thank you Dr. Torti!!

I've seen Dr. Claire Chu twice now, once a year ago and again yesterday. She is very professional,…read morecaring and easy to talk to. Last year I was referred to her since my regular eye doctor diagnosed cataracts. Dr. Chu checked my eyes and said I was borderline needing the surgery and suggested I wait. I was glad she was honest and not just trying to get a patient into surgery to make $$. This recent visit confirmed what I already suspected, it was time ito schedule cataract surgery. I noticed that I was having trouble driving at night and was relying on my glasses a lot more. I've got a pre-op appointment scheduled and the surgery as well as the post surgery appointment. The office staff was friendly and very helpful. The office observes Covid-19 safe protocols. Masks required, temperatures are taken, a place for clean/dirty pens. I feel I am in very good hands here!i

Dr.Larry Taub definitely brought light and brightness back to my life. I am very happy for the…read moreresult of my cataract surgery. I had long forgotten that this is indeed a beautiful world with so many beautiful colors before the surgery, but now, it feels like a completely beautiful new world to me. Dr. Larry Taub was so skillful that I experienced almost no pain at all after the surgery. I was able to go back to my normal routine almost immediately starting next day. He was very patient and understanding. He eased all my nervousness and worry before the surgery and he made sure everything goes right after the surgery in my follow-up visits. The staff of Dr. Taub's office are very professional, effective and friendly also. I highly recommend Dr. Larry Taub for anyone who needs a cataract surgery.

Dr Ahmad is the absolute best. He's not only an incredible doctor he's one of the most amazing…read morepeople I've ever met. He takes the best care of his patients! Anyone would be lucky to have him as their doctor and to be under his care. He deserves way more then 5 stars.

Actually 10 stars!!! Dr. Admad preformed my lower eyelid…read moresurgery to remove a Basal cell Carcinoma growth. He gave me all my options, answered all my questions, and performed the surgery. There was almost no pain in recovery, very little swelling, and no bruising. Incredible! Trust him to have a steady hand and a completely successful experience. Thank you, Dr. Admad!!! Carolyn Beatty 10/26/23

I just started going here and I was impressed with all the new equipment that they had. I also…read morebought a couple nice pair of glasses from their glasses shop that's down the hallway. They are efficient and they use a process that checks your eyes very well. They are much better than the other places I've been to even the boutique places that were very expensive in Bergen when we lived in New Jersey. North Texas Eye Center exceeded my expectations and I would recommend them to everybody.

The friend I took here was never told anything when we arrived! She was expecting surgery and the…read morestaff never confirmed what her appt was for. Dealing with an 82 yr old, they usually need to be told more than once. I had to go to the front desk and ask why the 15 sheets of info to fill out and why is the waiting room so full since she was told by her primary care this was an eye surgical center for cataracts. It wasn't!! It was an eye doctor appt! We drove 30 Miles and passed MANY other eye docs for this type of appt. I do fault her primary care physician too and written a review on her. This clinic though should have at least said something to her besides Hi. Fill out these forms and we will call you back shortly. Luckily I figured out on my own this was nothing but for an eye appt to have her eyes ck'd even though she was coming for surgery.

Picked up some snazzy post care eyewear from Dr Choi! I didn't "want to" have to come in for a 2nd…read moreopinion on my retinal holes/tears/floaters/flashes but hey it's your eyes after all and better safe than sorry. Leaving here feeling really good about and confident in my previous retinal treatment with Dr Rostami. Kudos to him on his good work! However going forward I will be moving on over to this office. Here's why: *friendly efficient staff *very "dialed in" system here (very little waiting) *I was in and out of office in under 1 hour *Dr Choi has excellent bedside manner *Super knowledgeable about all areas effecting the retina and mine specifically *He put my big scary fears at ease *He explained things to me about the "trifecta" or perfect storm as he calls it in regards to my left eye. *This office also has a team of surgeons just like Dr Choi, season experienced and highly knowledgeable. *Dr Choi also discouraged me from Lasik with my left eye - too risky on that left eye. *Told me not to try and correct the floaters too risky Bottom line getting older sucks, being very near sighted sucks but at least I have Retina Specialists and Dr Choi in my corner! Feeling thankful! Should you choose to come here I know you're in great hands!

The Plano Office: The front office staff, MA/Tech, and Dr. Patel were all equally inept and…read moreuncaring. The front office staff were unhappy, unkind, and not receptive. They didn't even open the front window to provide patients with forms until AFTER 10-15 mins after we signed the sign-in sheet. Thankfully, I already filled out the forms online, so I only had to wait an hour. :/ After waiting an hour to be called back, the gal taking images of my eyes on the OCT machine didn't even wait until the light was green. It was mostly blue or red when she snapped a shot. The medical records gal was very unkind as well. She claimed some of my meds were not real meds because they were "just over-the-counter vitamins". When I told her 2 were treatment for severe Vitamin B12 and D deficiencies, she just said, "Oh". Not, "I'm sorry." Just, a callous "Oh". When we got to allergies, she claimed my allergy to a med wasn't a real allergy. So when I told her that that's what the hospital staff told me when I was treated for the allergic reaction to the med, I just got another uncaring "Oh". Dr. Santosh Patel was no better. He decided since I only have blurry vision and difficulty reading and making out details, but don't have light flickers or floaters, then there's no way I have a macular hole. This, BEFORE he even looked at the images of my eyes or reviewed my medical records. Then he belittled my Optometrist saying, "I can't believe he thought you had a hole in your right eye when you obviously have blood leakage". I told him, "I can believe it...because it was my LEFT eye he saw the hole in, not my right." When I asked him why I have bleeding in the retinal part of my right eye, he said it's either due to my diabetes or hypertension. When I told him I have neither. He said, "Oh, then there's no reason for the bleeding since you don't have either, and you're in perfectly good health otherwise." I said, "Really? Because I've had 13 surgeries, 3 in the past year and the most recent was my 3rd heart surgery, which I had a month ago. So do you think the bleeding might be due to any of my other health issues or meds, like Eliquis?" He said, "No, it's nothing to be concerned about. It'll resolve itself." Dr. Santosh Patel told me to return in 6 months to recheck. Not happening. STAY. AWAY. FROM. THIS. OFFICE.

Everyone was nice enough but I left with the same prescription I currently have that is not working…read morefor me. I felt a little rushed also. Today I received a bill for a test that I thought was part of a regular exam. I'm a little upset to say the least, as I was not informed of the extra charge. It was a field of vision test. $74. The refraction test is an extra $55 but I was made aware of that. All totaled, the bill was $785 for that day not including the tests that I paid for! The ins.adjustment was $505. So I paid $279.50 and now they want another $74.50.

Frazee told me to come back in a month because he needed to figure out why my eyesight was so bad…read more So I was back in a month and he actually asked me why I was there. I reminded him what he had said and he remarked that my eyesight wasn't so bad. Seriously??? He didn't make any notes regarding what he said? AND one of the girls on his staff gave me a crappy eyeglass prescription. I know this because I got a second option and another prescription. I can actually see now. Never going back to Frazee.