I came in looking for an affordable dress for my daughter for her 8th grade grad dance. The store…read morehad a lot of pretty options. Different styles and colors, that varied in price from around $60 to $130. The staff were very nice and offered help with a smile and great attitude. They do have a no return policy on the dresses, but I understand that. I'm sure there are scammers who try to buy it, wear it once, and then return it. I would definitely recommend this store for a beautiful dress at an affordable price.

This store is terrible. The dresses are not of good quality. If you look at the dresses they have…read moreruns and scuffs all over. My wife proceeded to order a dress online for my daughter thinking that they were just messed up cause maybe other women trying them on etc. we received the dress and the size wasn't appropriate so I return it to the international mall Location. The girl that was working Nov 6 hung it on a holder and looked at it up, down, inside out front, back, edges. I've never seen anyone ever look at a dress like it was counterfeit money. The employee was a tall young skinny girl that was passive aggressive with me and said we can't return your money because it has runs and scuffs. I said look at all of your dresses this is how they come. I grabbed dresses randomly from the rack and showed her that they all had scuffs and runs. She said sorry return it back online and that was it. Apart that the dresses were damaged the customer service was poor. I definitely won't recommend any of my daughter's friends parents to shop there.

Whenever I see a francesca's shop, I go in as I love their clothes, and cute accessories. They…read moreseem to always have some sort of sale on, which is nice. The clothes are all showcased by colour which makes things easy to find. They always have nice jewellery and cutsy little gift products too. This particular store is located in The Falls in Pinecrest.

I love every Francesca's store and this one was great too. With an amazing variety of products,…read moredresses, shorts, skirts, blouses...so elegant and soft. Prices are good for what they offer and they also hade a great sale. The service was outstanding, the young lady that helped me was nice and after wrapping so beautifully my dress, she came and gave it to me.

Hadn't been to an Express Store in forever! But during Christmas break when you're not traveling;…read moreand even if you are; what is there to do??? Shopping!! Anyway, I was taking a stroll in Dadeland Mall and went into Express! To my surprise, I found beautiful pieces of clothing for my new 2023 upgraded wardrobe! I was suuuuper happy with a pant suit I bought in this amazing deep magenta kinda color in velvet finish! Oh my!! I also got a couple of divine dresses! Half of the store was on sale so this was a really nice score for me! I'm liking what I see fashion wise at Express! It's getting harder and harder to find good quality, elegant clothing at the mall so this was perfect! I will be returning for sure!!

Had an online order and received the wrong item. Took it to this location with all the necessary…read moreinformation to do an exchange for what I needed. They refused to accept what I had received from my online order nor would they help. " It's an online order which isn't our problem" was their response.

LOVE! LOVE! LOVE! I…read morecame here the other day to exchange some jeans that I'd bought my son online that were too big. The young lady that assisted me was super nice and very helpful. She went above and beyond to assist me with my exchange. The store itself was clean. I came not too long after they'd opened so it wasn't busy or anything. Which was perfect because I was on a schedule. This location is located in The Palms at Town & Country plaza which has a lot of eateries and other store location. Overall it was a good experience and if I am ever in the area, I'd certainly come back again.

Had a good time shopping at this location. Store was clean…read moreand well organized. There were also a few sales going on, which is always a plus. I keep a start for this store, as most of their cute clothes are for 0-5t. My daughter, being on the 98th percentile for height and weight uses 5-6t so rarely fits in the nice stuff. My only wish is that they would expand their creations and make larger sizes of the same styles, specially things like bathing suits and dresses. The person attending the store was very nice, and help when needed. There was also a TV in the back, which comes in handy for when kids are being rowdy. I think adding maybe a Lego table vs a TV would be even better! Kids can be stimulated while parents shop. There also wasn't many options for shoes, I would love to see more shoes to choose from in sizes 11/12. Today I purchased a few item, will continue to come, hopefully for even better deals and cute clothes for taller toddlers.

The clothes are great. I can usually find something I need (or don't need, more often than not)…read more What isn't great is the customer service. Not sure why they seem to consistently have such rude attitudes at the checkout counter. They're also pushy when it comes to opening a Navyist card.

Forced to give 1 star to write review! ZERO STARS should be…read morean option I went in to return clothes at Old Navy with a receipt that had expired a few days earlier And explained I had been hospitalized for the past three weeks with discharge papers to show. , the 4 items with receipt had original tags and stickers, since the sizes were incorrect there was nothing to even try on. Angelica the manager said it would be store credit only, I couldn't understand why- I asked for her supervisor and she said she was, so I asked for her boss or superior and she advised there was only her. I then asked her to please call Corporate and she said I can do that on my on time. I have been a customer for 30 years I will never return, shame on you for not training your employees to handle delicate situations with better care! NO SURPRISE HERE: I most definitely understand your bad reviews!!! Angelica needs to be trained On how to address customers concerns PROPERLY , PROFESSIONALLY and COURTEOUSLY! Empathy would be nice but not mandatory.

Great customer service! Nice selection of clothes. Due to an upcoming convention I had need of some…read morenice, well fitted, age appropriate outfits. Let me start by confessing to be a fashion retard. I know what I like when I see it, but have a very hard time picking out what will look good on me. I put my fate in their very competent hands. I had expected only to find maybe 1 outfit, but walked out with 3 that I loved. This is a very big deal for me. Prices were a smidgen higher than I felt comfortable, but I felt the quality of the pieces warranted the $$. I learned later through email/website that one can have a good idea of what's new. (I'm sure al the fashionistas are smacking their heads, but this is new for me)

This is the second time I've had an issue trying to return something I purchased using PayPal. I…read morehad the order number, but the manager claimed the order didn't show up in their system. She then said the situation was "different" because I paid through PayPal. When I asked how I could return the items, she said she needed to see the physical card--then changed her explanation and asked to see my PayPal account. After I showed her the online receipt showing the pictures of what I bought, plus my PayPal account as she requested, she changed her narrative again, saying that each item had to be returned separately. This tells me that either she had no clue what she was doing or the company policy is that deceiving. As I mentioned, this is not the first time I've had trouble returning a PayPal purchase here. We spent over 30 minutes trying to return 3 blouses, ( we were finally able to return them)--all while standing in a store with the A/C turned off in the middle of a hot Miami summer. I do not recommend this place.

This Amazon return service is awful, lack of customer service. Today the lime was huge and they…read moreonly have one person doing the returns. Also that person took the break and in the meantime no one came to help the huge line of people

Una Maria sin empatia.... Mi experiencia hoy en JCPenney…read moreWestland Mall fue verdaderamente decepcionante. Mi esposa y yo fuimos a realizar una devolución de varias prendas compradas el viernes 7 de noviembre, apenas dos días antes. Uno de los artículos, un tuxedo, estaba roto debajo del brazo y con un botón casi desprendido, y las demás piezas simplemente no me quedaban en talla. Todo estaba sin uso, solo había retirado parte de las etiquetas. Al intentar devolverlas, no me quisieron aceptar nada, y lo peor fue el trato recibido. Una señora --sin identificación visible-- vino a "atenderme". Cuando le pregunté su nombre, solo respondió que se llamaba María, negándose a dar su apellido. Su actitud fue arrogante, prepotente y sin empatía. Me dijo con tono despectivo que no podía aceptar las prendas por no tener las etiquetas puestas, aunque yo las tenía en la mano. Le pedí hablar con un superior, y de manera altanera respondió: "Yo soy la superior, no hay nadie más". Al insistir, me dijo que si quería podía volver "mañana" que estaria su superior, pero que igual no me iba a aceptar la devolución. Solo después de mucha insistencia aceptó una corbata, y eso porque tenía únicamente la pegatina en el plástico, ya que ni siquiera esa pieza querían recibir al principio. Salí de la tienda sintiéndome completamente maltratado, no solo como cliente sino como persona. JCPenney siempre da una imagen amable al vender o al ofrecer tarjetas de crédito, pero cuando se trata de un problema o una devolución, la atención cambia por completo. Creo que la señora María, del JCPenney de Westland Mall, debería ser más empática y recordar que como empleados están para ayudar y buscar soluciones. Si por casualidad la política de devoluciones de JCPenney ha cambiado --como ella me mencionó en un momento, aunque no lo explicó claramente--, deberían informarlo al cliente al momento de la compra. Qué decepción... En mi vida me había pasado algo parecido. Nunca me había sentido tan menospreciado como cliente. Al menos deberían buscar un acuerdo o mostrar comprensión, sobre todo cuando hay piezas defectuosas o rotas, porque ahí también entra en juego la garantía del producto. Esto no se trata de dinero, sino de respeto y de hacer sentir al cliente valorado, sin importar la situación. Un cliente que se siente bien atendido vuelve; uno que se siente humillado, no. Ojalá las cosas cambien, pero personalmente no volveré a comprar en esa tienda del Westland Mall. Tal vez vaya a otro JCPenney, pero no regresaré a ese lugar después de esta experiencia tan desagradable.

Went here to look at mattresses and noticed they had a decent amount of options. Julio was really…read morefreindly and told me in detail all about the different types of mattresses. He really knew his stuff and didn't apply any pressure at all. He also mentioned they ship the mattress right from the factory so you are always getting a freshly made unit, no old stock. For suitcases they don't carry that many different styles. The clothing selection is outstanding as usual for this chain. The store is a bit dated but still in pretty good shape.